/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order still not received
Acheteur Vérifié
purchased on 22/07/2022
Translated review
Answer from Smok-it
Madam, your order was delivered on 29/07/2022.
1
/5
★☆☆☆☆
Ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
Acheteur Vérifié
purchased on 19/07/2022
Translated review
Answer from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
1
/5
★☆☆☆☆
Order never received!
Acheteur Vérifié
purchased on 11/07/2022
Translated review
Answer from Smok-it
Hello, your order was dispatched on Monday 18 July.
1
/5
★☆☆☆☆
I still haven't received my order
Acheteur Vérifié
purchased on 07/07/2022
Translated review
1
/5
★☆☆☆☆
Problem with shipping, but little information. i'm particularly disappointed.
Acheteur Vérifié
purchased on 26/03/2022
Translated review
Answer from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
1
/5
★☆☆☆☆
Well its will in France after 5 days! So bad!
Acheteur Vérifié
purchased on 20/03/2022
Translated review
Answer from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
1
/5
★☆☆☆☆
Very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site
Acheteur Vérifié
purchased on 22/02/2022
Translated review
Answer from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
1
/5
★☆☆☆☆
Order placed on February 6 and still not received
Acheteur Vérifié
purchased on 06/02/2022
Translated review
Answer from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
1
/5
★☆☆☆☆
I did not receive my order
Acheteur Vérifié
purchased on 20/01/2022
Translated review
1
/5
★☆☆☆☆
Very long delivery (5 days) and no communication
Acheteur Vérifié
purchased on 31/12/2021
Translated review
Answer from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
1
/5
★☆☆☆☆
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
Acheteur Vérifié
purchased on 29/12/2021
Translated review
Answer from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
1
/5
★☆☆☆☆
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
Acheteur Vérifié
purchased on 29/12/2021
Translated review
Answer from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
1
/5
★☆☆☆☆
One product is missing Please check
Acheteur Vérifié
purchased on 23/12/2021
Translated review
Answer from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
1
/5
★☆☆☆☆
Order not yet received
Acheteur Vérifié
purchased on 21/12/2021
Translated review
Answer from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
1
/5
★☆☆☆☆
I still haven't received my order!
Acheteur Vérifié
purchased on 28/11/2021
Translated review
Answer from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
1
/5
★☆☆☆☆
Received the wrong part
Acheteur Vérifié
purchased on 11/11/2021
Translated review
1
/5
★☆☆☆☆
Still haven't received anything and the mail tracking doesn't work.
Acheteur Vérifié
purchased on 07/10/2021
Translated review
Answer from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
1
/5
★☆☆☆☆
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
Acheteur Vérifié
purchased on 05/09/2021
Translated review
Answer from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
1
/5
★☆☆☆☆
Order never returned No customer service
Acheteur Vérifié
purchased on 10/08/2021
Translated review
Answer from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
1
/5
★☆☆☆☆
Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days
Acheteur Vérifié
purchased on 15/08/2021
Translated review
Answer from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
1
/5
★☆☆☆☆
To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.
Acheteur Vérifié
purchased on 28/07/2021
Translated review
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER
Acheteur Vérifié
purchased on 19/07/2021
Translated review
Answer from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
1
/5
★☆☆☆☆
Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.
Acheteur Vérifié
purchased on 18/07/2021
Translated review
Answer from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
1
/5
★☆☆☆☆
Package still not received!
Acheteur Vérifié
purchased on 17/07/2021
Translated review
Answer from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.
1
/5
★☆☆☆☆
Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied
Acheteur Vérifié
purchased on 07/07/2021
Translated review
Answer from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
1
/5
★☆☆☆☆
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
Acheteur Vérifié
purchased on 10/05/2021
Translated review
Answer from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
1
/5
★☆☆☆☆
Order still not received and no parcel number
Acheteur Vérifié
purchased on 05/05/2021
Translated review
Answer from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
1
/5
★☆☆☆☆
A hyper hyper long delivery time, time expressed on the site not respected. End of adventure
Acheteur Vérifié
purchased on 24/04/2021
Translated review
Answer from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
1
/5
★☆☆☆☆
Medium unable to prepare an order
Acheteur Vérifié
purchased on 08/04/2021
Translated review
1
/5
★☆☆☆☆
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
Acheteur Vérifié
purchased on 19/03/2021
Translated review
Answer from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.