9.2/10
★★★★★
based on 3417 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help

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Acheteur Vérifié
purchased on 29/12/2021
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Answer from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
1 /5
★☆☆☆☆

I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it. Now I have a voucher for over 150€ for a store that no longer carries the item I use.

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Acheteur Vérifié
purchased on 29/12/2021
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Answer from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
1 /5
★☆☆☆☆

One product is missing Please check

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Acheteur Vérifié
purchased on 23/12/2021
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Answer from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
1 /5
★☆☆☆☆

Order not yet received

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Acheteur Vérifié
purchased on 21/12/2021
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Answer from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
1 /5
★☆☆☆☆

I still haven't received my order!

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Acheteur Vérifié
purchased on 28/11/2021
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Answer from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
1 /5
★☆☆☆☆

Received the wrong part

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Acheteur Vérifié
purchased on 11/11/2021
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1 /5
★☆☆☆☆

Still haven't received anything and the mail tracking doesn't work.

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Acheteur Vérifié
purchased on 07/10/2021
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Answer from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
1 /5
★☆☆☆☆

My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'

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Acheteur Vérifié
purchased on 05/09/2021
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Answer from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
1 /5
★☆☆☆☆

Order never returned No customer service

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Acheteur Vérifié
purchased on 10/08/2021
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Answer from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
1 /5
★☆☆☆☆

Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days

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Acheteur Vérifié
purchased on 15/08/2021
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Answer from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
1 /5
★☆☆☆☆

To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.

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Acheteur Vérifié
purchased on 28/07/2021
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1 /5
★☆☆☆☆

I HAVE NOT RECEIVED MY ORDER

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Acheteur Vérifié
purchased on 19/07/2021
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Answer from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
1 /5
★☆☆☆☆

Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.

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Acheteur Vérifié
purchased on 18/07/2021
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Answer from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
1 /5
★☆☆☆☆

Package still not received!

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Acheteur Vérifié
purchased on 17/07/2021
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Answer from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.
1 /5
★☆☆☆☆

Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied

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Acheteur Vérifié
purchased on 07/07/2021
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Answer from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
1 /5
★☆☆☆☆

Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment

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Acheteur Vérifié
purchased on 10/05/2021
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Answer from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
1 /5
★☆☆☆☆

Order still not received and no parcel number

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Acheteur Vérifié
purchased on 05/05/2021
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Answer from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
1 /5
★☆☆☆☆

A hyper hyper long delivery time, time expressed on the site not respected. End of adventure

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Acheteur Vérifié
purchased on 24/04/2021
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Answer from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
1 /5
★☆☆☆☆

Medium unable to prepare an order

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Acheteur Vérifié
purchased on 08/04/2021
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1 /5
★☆☆☆☆

No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!

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Acheteur Vérifié
purchased on 19/03/2021
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Answer from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
1 /5
★☆☆☆☆

Very bad bottle of 50 ml pierced very disappointed not your soap

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Acheteur Vérifié
purchased on 14/02/2021
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Answer from Smok-it
Sir, you've reported a problem with a pierced bottle without contacting us first. We can't take action if we don't know what the problem is, and especially without a photo to back up your claims about the bottle in question.
1 /5
★☆☆☆☆

Order placed on January 5 not received on the tracking it is indicated that the package was not taken care of by the post office.

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Acheteur Vérifié
purchased on 05/02/2021
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Answer from Smok-it
Sir, we have just checked the history of your shipment and it is notified that it arrived today to be distributed during the day, your order was placed on Friday 5th at the end of the day and was therefore taken into account and sent on Monday 8th (no shipment on Saturday and Sunday), after which there is the delivery time which is 2 to 4 days or even longer if there are weather disruptions.
1 /5
★☆☆☆☆

Order still not received after 8 days

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Acheteur Vérifié
purchased on 29/01/2021
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Answer from Smok-it
Sir, your order has been delivered to the carrier since 02/02, unfortunately the routing is an element that we do not control, a complaint has been filed with the carrier so that the delivery is made as soon as possible. Sincerely.
1 /5
★☆☆☆☆

An etoile for the delivery I pay to receive it more quickly... I received them late and the deliveryman asks me to come 10 kilometers from my home because it is late... it's just inadmissible ... I told him that I can not then a battle begins.. threats on his part he tells me he's going to note me absent ... in the end he came but it's just aberrant to pay for a delivery and be asked to move ... after the level of the site at the top thank you for the small gift

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Acheteur Vérifié
purchased on 08/01/2021
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1 /5
★☆☆☆☆

Order partially received without any information about the rest of the order, after contacting the site, product unavailable, therefore request for refund.

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Acheteur Vérifié
purchased on 10/01/2021
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Answer from Smok-it
Sir, as we announced in our e-mail, the delivery was made more quickly than expected and we did not have time to warn you before your delivery of the missing item. Out of professional conscience, the item ordered was leaking, which is why we decided not to send it. We are not the manufacturer of this liquid and it can happen that liquids leak and our responsibility is to check beforehand.
1 /5
★☆☆☆☆

Item never received. Customer service informs me that there's nothing they can do and that I should have opted for delivery to a relay point rather than by Colissimo. Not bad for a first on this site!

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Acheteur Vérifié
purchased on 27/12/2020
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Answer from Smok-it
Sir, the Colissimo carrier has informed us that your parcel has been delivered to a letterbox without a countersignature as you requested. We cannot be held responsible for parcels being stolen from recipients' letterboxes, as this is a time of year that generates a lot of disputes on this subject, which is why we have informed you that you have the option of having your parcel delivered to a parcel relay, which in this case requires a countersignature when the parcel is handed over.
1 /5
★☆☆☆☆

The expiry date is not indicated on the bottles. Following this remark, I was told that I could return the products, but the return costs would be my responsibility. This is the first time I've had to deal with such poor after-sales service.

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Acheteur Vérifié
purchased on 27/12/2020
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Answer from Smok-it
Sir, the date on the vials is a dluo date and not an expiration date (DLC), we have confirmed that the product is safe and perfectly vapable, and that if you had any doubts about the product you could return them to us, once received we would issue a credit note following this return.
1 /5
★☆☆☆☆

Delivery takes too long and when 1 problem occurs you do not make any commercial gesture.

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Acheteur Vérifié
purchased on 13/12/2020
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Answer from Smok-it
Sir, for your last but one order you placed your order on Monday evening 30/11, it was sent on 01/12 and you were delivered on 03/12, if you want deliveries in 24H we advise you to select the mode of transport chronopost, for the commercial gesture of your last order we validated you the fact of changing your products by others what you did even if the products which you selected were more expensive we took the difference of 3.50 for us, in terms of commercial gesture we don't see what you want more, we're not philanthropists.
1 /5
★☆☆☆☆

They should check their products before putting them on sale, only to send me an e-mail saying we're sorry but when preparing your order we noticed that this one was faulty, but you can choose something else, but of course! they refunded me on my PayPal but I have to wait because the payment is pending and not yet on my CB it's been 7 days!What a lack of professionalism I vape for 8 years and this is the first time I encounter such a problem, I had to order this ato elsewhere and therefore paid and advance money, no compensation from them, you can see the state of mind of this shop, of course I will not be shy to advertise them on social networks.

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Acheteur Vérifié
purchased on 19/11/2020
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Answer from Smok-it
Sir, our professionalism leads us to control the products before sending them, that's what we did, unfortunately we cannot control 10000 references every day, in a warehouse every day there are comings and goings, following this problem we alerted you of this disappointment, Your order was validated on the evening of 19/11 and the cancellation and request for refund on the morning of 20/11. Now your purchase was made by Paypal, we can't be responsible for Paypal's refund conditions.
1 /5
★☆☆☆☆

You put on sale products that you do not have in stock, refund me!

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Acheteur Vérifié
purchased on 13/11/2020
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Answer from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
1 /5
★☆☆☆☆

Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!

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Acheteur Vérifié
purchased on 05/11/2020
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Answer from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
1 /5
★☆☆☆☆

7 days after receiving my package, the entire bottle (50ml) spilled into my kitchen, it's my fault I should have taken a picture of the bottle (which was slightly oozing) upon receipt of the package, today it's too late ... 6 bottles ordered, I could have opened it in 4 months, but who cares ...

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Acheteur Vérifié
purchased on 18/09/2020
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Answer from Smok-it
Madam, as we mentioned in your call, it is up to you to check the order once it has been received. If there was a defect on delivery, you should have informed us within 24 hours, with a photo of the defect, as we cannot take into account a problem encountered more than 2 days after delivery.
1 /5
★☆☆☆☆

I ordered 3 pirex 5ml for cleito 120 but received 3 pirex 4ml instead. Not serious.

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Acheteur Vérifié
purchased on 20/09/2020
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1 /5
★☆☆☆☆

I still haven't received my order

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Acheteur Vérifié
purchased on 01/09/2020
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Answer from Smok-it
Your order is on its way, so far nothing abnormal concerning the delay the post office informs that the shipments are made on a period of 2 to 5 working days from the date of delivery of the package.
1 /5
★☆☆☆☆

I placed my order on August 18, it is now August 30 and I still have not received my order.

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Acheteur Vérifié
purchased on 18/08/2020
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1 /5
★☆☆☆☆

I haven't received my order yet, please reply. Thank you.

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Acheteur Vérifié
purchased on 20/08/2020
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Answer from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
1 /5
★☆☆☆☆

I have received nothing

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Acheteur Vérifié
purchased on 20/08/2020
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Answer from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
1 /5
★☆☆☆☆

Order cancelled because out of 5 bottles ordered 3 were pierced

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Acheteur Vérifié
purchased on 13/07/2020
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Answer from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
1 /5
★☆☆☆☆

Delivery too long

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Acheteur Vérifié
purchased on 06/07/2020
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1 /5
★☆☆☆☆

Material not and no longer available?

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Acheteur Vérifié
purchased on 18/06/2020
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Answer from Smok-it
We alerted you to the unavailability of the requested color and resistance values, and following your request we cancelled the order and refunded your money.