/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast shipping
Acheteur Vérifié
purchased on 27/05/2023
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3
/5
★★★☆☆
Product error, excellent responsiveness for the return and receipt of my correct order.
Acheteur Vérifié
purchased on 02/05/2023
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3
/5
★★★☆☆
Delivery can sometimes take a long time
Acheteur Vérifié
purchased on 10/05/2023
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3
/5
★★★☆☆
RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good
Acheteur Vérifié
purchased on 24/04/2023
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3
/5
★★★☆☆
No problem
Acheteur Vérifié
purchased on 23/03/2023
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3
/5
★★★☆☆
Request taken into account long I had to send an email for the dispatch of my request for liquids.
Acheteur Vérifié
purchased on 07/03/2023
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3
/5
★★★☆☆
Items are more expensive than on other sites ;( Shipping is fast and well managed 🙂
Acheteur Vérifié
purchased on 16/01/2023
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2
/5
★★☆☆☆
Delivery far too long, lack of responsiveness. Delivery times have been getting longer for 3 months.
Acheteur Vérifié
purchased on 12/01/2023
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3
/5
★★★☆☆
Order cancelled due to unavailability of purchased products. Refund without problem, but disappointing nonetheless.
Acheteur Vérifié
purchased on 24/12/2022
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3
/5
★★★☆☆
The cigarette tastes like burnė I sent 2 emails no response
Acheteur Vérifié
purchased on 19/12/2022
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Answer from Smok-it
Hello, thank you for your feedback, for this problem, have you checked that you have waited a minimum of 5 minutes for the new resistor to imbibe the e-liquid correctly. If you try to vapourize directly, the resistor will burn and you'll have to change it. Have a nice day,
3
/5
★★★☆☆
Order placed and waited two days to receive my order, which met my expectations.
Acheteur Vérifié
purchased on 25/12/2022
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3
/5
★★★☆☆
Long lead time for processing my liquid request and for delivery, but the order met my expectations.
Acheteur Vérifié
purchased on 11/12/2022
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3
/5
★★★☆☆
I bought clearomizers, and half of them had defects, so trash.
Acheteur Vérifié
purchased on 23/11/2022
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3
/5
★★★☆☆
One week for delivery is far too long
Acheteur Vérifié
purchased on 11/11/2022
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 13/11/2022
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2
/5
★★☆☆☆
Medium
Acheteur Vérifié
purchased on 12/11/2022
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2
/5
★★☆☆☆
I haven't received anything yet Thank you for not harassing me (2 shipments from you) when the products haven't arrived.
Acheteur Vérifié
purchased on 07/11/2022
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Answer from Smok-it
Your shipment tracking shows an address problem, the message is: The address indicated on your shipment is incomplete or incorrect. We are in the process of correcting it to enable delivery.
3
/5
★★★☆☆
Non si capisce lo stato della spedizione
Acheteur Vérifié
purchased on 01/11/2022
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2
/5
★★☆☆☆
Incomplete order and long delivery time contrary to what is guaranteed on the site
Acheteur Vérifié
purchased on 24/09/2022
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Answer from Smok-it
Your order has been completed and we apologize for this oversight. Indeed, on the site we provide information on delivery times, but this is not guaranteed. Delivery can be made in 24 hours or 5 working days.
2
/5
★★☆☆☆
Until now my orders were delivered in 3 days, today 7 days and I still haven't received anything! I'm going to change the site for my orders.
Acheteur Vérifié
purchased on 26/09/2022
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3
/5
★★★☆☆
Product is good as I have had the ice cream mango before when I was in Paris as the taste stays well. I gave a 3 as it was hard to find under your search and your magnifying search button doesn't really work very well
Acheteur Vérifié
purchased on 09/09/2022
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3
/5
★★★☆☆
Conforms but products sent 2 days after order, so received after a week because there was Monday, August 15. It would be nice to send the same day or at least the next morning; I had the memory that you were faster.
Acheteur Vérifié
purchased on 10/08/2022
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3
/5
★★★☆☆
A little long to send the tracking step
Acheteur Vérifié
purchased on 04/08/2022
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3
/5
★★★☆☆
I have not received part of my order
Acheteur Vérifié
purchased on 28/07/2022
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2
/5
★★☆☆☆
Order preparation time much longer than indicated on the site and no response from customer service despite my message. It's getting to be a lot.
Acheteur Vérifié
purchased on 26/07/2022
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2
/5
★★☆☆☆
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
Acheteur Vérifié
purchased on 16/07/2022
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2
/5
★★☆☆☆
No reply to an email sent, very slow and overpriced delivery
Acheteur Vérifié
purchased on 09/07/2022
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Answer from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
2
/5
★★☆☆☆
Order placed on 4/7. Credit card debited on 6/7. 7/7, no order tracking info. Contacted the same day via the website. Response on 8/7: due to a change in the order acceptance system, my order had not been processed.
I had to ask for my order to be taken into account.
Acheteur Vérifié
purchased on 04/07/2022
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3
/5
★★★☆☆
Very long shipment, my parcel took over a week to be handed over to the carrier.
Acheteur Vérifié
purchased on 26/06/2022
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3
/5
★★★☆☆
Product received does not conform to order
Acheteur Vérifié
purchased on 20/06/2022
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