/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very bad bottle of 50 ml pierced very disappointed not your soap
Acheteur Vérifié
purchased on 14/02/2021
Translated review
Answer from Smok-it
Sir, you've reported a problem with a pierced bottle without contacting us first. We can't take action if we don't know what the problem is, and especially without a photo to back up your claims about the bottle in question.
1
/5
★☆☆☆☆
Order placed on January 5 not received on the tracking it is indicated that the package was not taken care of by the post office.
Acheteur Vérifié
purchased on 05/02/2021
Translated review
Answer from Smok-it
Sir, we have just checked the history of your shipment and it is notified that it arrived today to be distributed during the day, your order was placed on Friday 5th at the end of the day and was therefore taken into account and sent on Monday 8th (no shipment on Saturday and Sunday), after which there is the delivery time which is 2 to 4 days or even longer if there are weather disruptions.
1
/5
★☆☆☆☆
Order still not received after 8 days
Acheteur Vérifié
purchased on 29/01/2021
Translated review
Answer from Smok-it
Sir, your order has been delivered to the carrier since 02/02, unfortunately the routing is an element that we do not control, a complaint has been filed with the carrier so that the delivery is made as soon as possible. Sincerely.
1
/5
★☆☆☆☆
An etoile for the delivery I pay to receive it more quickly... I received them late and the deliveryman asks me to come 10 kilometers from my home because it is late... it's just inadmissible ... I told him that I can not then a battle begins.. threats on his part he tells me he's going to note me absent ... in the end he came but it's just aberrant to pay for a delivery and be asked to move ... after the level of the site at the top thank you for the small gift
Acheteur Vérifié
purchased on 08/01/2021
Translated review
1
/5
★☆☆☆☆
Order partially received without any information about the rest of the order, after contacting the site, product unavailable, therefore request for refund.
Acheteur Vérifié
purchased on 10/01/2021
Translated review
Answer from Smok-it
Sir, as we announced in our e-mail, the delivery was made more quickly than expected and we did not have time to warn you before your delivery of the missing item. Out of professional conscience, the item ordered was leaking, which is why we decided not to send it. We are not the manufacturer of this liquid and it can happen that liquids leak and our responsibility is to check beforehand.
1
/5
★☆☆☆☆
Item never received. Customer service informs me that there's nothing they can do and that I should have opted for delivery to a relay point rather than by Colissimo. Not bad for a first on this site!
Acheteur Vérifié
purchased on 27/12/2020
Translated review
Answer from Smok-it
Sir, the Colissimo carrier has informed us that your parcel has been delivered to a letterbox without a countersignature as you requested. We cannot be held responsible for parcels being stolen from recipients' letterboxes, as this is a time of year that generates a lot of disputes on this subject, which is why we have informed you that you have the option of having your parcel delivered to a parcel relay, which in this case requires a countersignature when the parcel is handed over.
1
/5
★☆☆☆☆
The expiry date is not indicated on the bottles. Following this remark, I was told that I could return the products, but the return costs would be my responsibility. This is the first time I've had to deal with such poor after-sales service.
Acheteur Vérifié
purchased on 27/12/2020
Translated review
Answer from Smok-it
Sir, the date on the vials is a dluo date and not an expiration date (DLC), we have confirmed that the product is safe and perfectly vapable, and that if you had any doubts about the product you could return them to us, once received we would issue a credit note following this return.
1
/5
★☆☆☆☆
Delivery takes too long and when 1 problem occurs you do not make any commercial gesture.
Acheteur Vérifié
purchased on 13/12/2020
Translated review
Answer from Smok-it
Sir, for your last but one order you placed your order on Monday evening 30/11, it was sent on 01/12 and you were delivered on 03/12, if you want deliveries in 24H we advise you to select the mode of transport chronopost, for the commercial gesture of your last order we validated you the fact of changing your products by others what you did even if the products which you selected were more expensive we took the difference of 3.50 for us, in terms of commercial gesture we don't see what you want more, we're not philanthropists.
1
/5
★☆☆☆☆
They should check their products before putting them on sale, only to send me an e-mail saying we're sorry but when preparing your order we noticed that this one was faulty, but you can choose something else, but of course! they refunded me on my PayPal but I have to wait because the payment is pending and not yet on my CB it's been 7 days!What a lack of professionalism I vape for 8 years and this is the first time I encounter such a problem, I had to order this ato elsewhere and therefore paid and advance money, no compensation from them, you can see the state of mind of this shop, of course I will not be shy to advertise them on social networks.
Acheteur Vérifié
purchased on 19/11/2020
Translated review
Answer from Smok-it
Sir, our professionalism leads us to control the products before sending them, that's what we did, unfortunately we cannot control 10000 references every day, in a warehouse every day there are comings and goings, following this problem we alerted you of this disappointment, Your order was validated on the evening of 19/11 and the cancellation and request for refund on the morning of 20/11. Now your purchase was made by Paypal, we can't be responsible for Paypal's refund conditions.
1
/5
★☆☆☆☆
You put on sale products that you do not have in stock, refund me!
Acheteur Vérifié
purchased on 13/11/2020
Translated review
Answer from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
1
/5
★☆☆☆☆
Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!
Acheteur Vérifié
purchased on 05/11/2020
Translated review
Answer from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
1
/5
★☆☆☆☆
7 days after receiving my package, the entire bottle (50ml) spilled into my kitchen, it's my fault I should have taken a picture of the bottle (which was slightly oozing) upon receipt of the package, today it's too late ... 6 bottles ordered, I could have opened it in 4 months, but who cares ...
Acheteur Vérifié
purchased on 18/09/2020
Translated review
Answer from Smok-it
Madam, as we mentioned in your call, it is up to you to check the order once it has been received. If there was a defect on delivery, you should have informed us within 24 hours, with a photo of the defect, as we cannot take into account a problem encountered more than 2 days after delivery.
1
/5
★☆☆☆☆
I ordered 3 pirex 5ml for cleito 120 but received 3 pirex 4ml instead.
Not serious.
Acheteur Vérifié
purchased on 20/09/2020
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1
/5
★☆☆☆☆
I still haven't received my order
Acheteur Vérifié
purchased on 01/09/2020
Translated review
Answer from Smok-it
Your order is on its way, so far nothing abnormal concerning the delay the post office informs that the shipments are made on a period of 2 to 5 working days from the date of delivery of the package.
1
/5
★☆☆☆☆
I placed my order on August 18, it is now August 30 and I still have not received my order.
Acheteur Vérifié
purchased on 18/08/2020
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1
/5
★☆☆☆☆
I haven't received my order yet, please reply. Thank you.
Acheteur Vérifié
purchased on 20/08/2020
Translated review
Answer from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
1
/5
★☆☆☆☆
I have received nothing
Acheteur Vérifié
purchased on 20/08/2020
Translated review
Answer from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
1
/5
★☆☆☆☆
Order cancelled because out of 5 bottles ordered 3 were pierced
Acheteur Vérifié
purchased on 13/07/2020
Translated review
Answer from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
1
/5
★☆☆☆☆
Delivery too long
Acheteur Vérifié
purchased on 06/07/2020
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1
/5
★☆☆☆☆
Material not and no longer available?
Acheteur Vérifié
purchased on 18/06/2020
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Answer from Smok-it
We alerted you to the unavailability of the requested color and resistance values, and following your request we cancelled the order and refunded your money.
1
/5
★☆☆☆☆
Order placed on 7/06, here we are on 10/06 after sending an email I learn that it is still not shipped without any explanation or excuse. Add to this a delay of easily a week before receiving the collissimo, so it takes 15 days to receive an order. This is the last time for me!
Acheteur Vérifié
purchased on 07/06/2020
Translated review
Answer from Smok-it
Sir, your order was placed on the 7th, which was a Sunday and therefore could not be dispatched the same day. As a result, it could only be processed from Monday 8th, and with the heavy flow of orders over the weekend, your order was dispatched on Wednesday 10th in the morning. You state that the delivery time is 15 days, whereas we sent it that day.
1
/5
★☆☆☆☆
I paid for express delivery, but I still haven't received my parcel, thank you! Hi
Acheteur Vérifié
purchased on 04/06/2020
Translated review
Answer from Smok-it
Sir, due to the current situation concerning covid, express delivery may not be possible within 24 hours in certain regions. Your order left on Thursday 04/06 and there is no Saturday delivery, so it has been postponed to Monday.
1
/5
★☆☆☆☆
Still haven't received my order it's been over 72h plus i paid for express delivery i'm disappointed!
Acheteur Vérifié
purchased on 15/05/2020
Translated review
Answer from Smok-it
Hello, you place an order on Friday in the late afternoon and as it is stipulated on the site any order placed before 12 noon leaves the same day, but you placed it after this time, so the processing and shipment has been postponed to Monday, as we have clearly indicated on the site deadlines do not include Saturday and Sunday.
1
/5
★☆☆☆☆
Hello, the cigarette I ordered does not charge.
Acheteur Vérifié
purchased on 29/04/2020
Translated review
Answer from Smok-it
Hello, your product has a charging fault, this concerns the after-sales service, we have sent you an e-mail about this.
1
/5
★☆☆☆☆
I will only give one star. I find it disgraceful to send an e-mail to tell me that my parcel has been dispatched and then wait 5 hours to tell me that a product is missing. Worst of all, they give me a credit note worth less than the product I paid for but which I won't get. I asked for a direct refund. One thing's for sure, I'll never order from them again!
Acheteur Vérifié
purchased on 30/04/2020
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Answer from Smok-it
Hello, we warned you because the last vial in stock was leaking, the credit in question is 11.61 in fact you had 10% promo code on your entire order and therefore on the product that was not sent which is 12.90 excluding 10% discount, with the discount that you paid 12.90 - 1.29 = 11.61, so you are reimbursed just what you paid. Now if you want your money back, there's no problem, you've made the request and it's been taken into account.
1
/5
★☆☆☆☆
Nothing received to date !!!!
Acheteur Vérifié
purchased on 20/04/2020
Translated review
Answer from Smok-it
Hello, your delivery is scheduled for Monday 27/04.
1
/5
★☆☆☆☆
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
Acheteur Vérifié
purchased on 08/04/2020
Translated review
Answer from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
1
/5
★☆☆☆☆
I received someone else's order... very inconvenient because I had ordered in relation to my consumption and I am going to run out of product as a result of this error.
Acheteur Vérifié
purchased on 11/11/2019
Translated review
Answer from Smok-it
Hello, indeed following your call concerning the reception of the order it turns out that there was an inversion of parcel, we immediately took charge of your problem, the return of the parcel to our expenses and a new sending of your order was programmed. Sorry for this hitch, we will do as soon as possible for the return.
1
/5
★☆☆☆☆
A parcel damaged by the post office, so smoke it is not responsible, 5 vials less credited; so far so good.
Acheteur Vérifié
purchased on 12/09/2019
Translated review
Answer from Smok-it
Hello, a package arriving damaged is due to the fact that the carrier has mishandled your package, we can not be responsible, nevertheless you have reported a missing 5 products and on your good faith without first requesting an investigation with colissimo we have credited you a credit for the value of the 5 missing vials, we would like to point out that out of 26 orders you have placed this is the first time this has happened.
1
/5
★☆☆☆☆
I placed an order at the beginning of August and they sent me an email saying that the last part was broken and that they would receive it on the 19th. So far, so good, but I should have received it within a fairly short timeframe. The person called me at home where he said he was sending it and that the part would arrive today, but still nothing. I'm very dissatisfied and I'd like them to send it to me as soon as possible because waiting just for an order at 5 euros or so is starting to take a long time. Thank you for rectifying the matter again.....
Acheteur Vérifié
purchased on 07/08/2019
Translated review
Answer from Smok-it
Hello, sir, we took the liberty of calling you at home in order to resolve this problem of insult, we are a merchant on the WEB since 2013 and we have never had to manage this type of exchange, we understand your discontent following the announced delay of the provision of your product, but when you have goods blocked in customs it lengthens the delays, our products come from China it is an obligatory passage, nevertheless your pyrex leaves today 28/08 and should be delivered to you at the latest Friday 30/08. Cordially.