/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Packaging damaged on receipt.
Acheteur Vérifié
purchased on 13/06/2022
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2
/5
★★☆☆☆
Order incomplete but I was warned
Acheteur Vérifié
purchased on 12/04/2022
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Answer from Smok-it
Hello, the remainder of your order is leaving today.
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 26/03/2022
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2
/5
★★☆☆☆
I was contacted by e-mail, after payment, to inform me that the Nitecore Q2 charger was no longer in stock. However, they replaced it with an equivalent item (the i2 from the same brand).
Acheteur Vérifié
purchased on 13/03/2022
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Answer from Smok-it
Hello, Thank you for sharing your experience. Indeed, we do our best to keep our stock tracking as up to date as possible. And if an error occurs, we do our best to satisfy you! We hope to see you soon on our site!
2
/5
★★☆☆☆
1 week later, my package still hasn't shipped. 2 simple cigarette liquids. No mail from the site, nothing. You wait like a donkey.
Acheteur Vérifié
purchased on 03/03/2022
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Answer from Smok-it
Hello, we sent you an e-mail yesterday about the status of your order, which is now being shipped. Your order was placed 5 days ago (including Saturday/Sunday), not 1 week ago, and is now in the hands of the carrier.
3
/5
★★★☆☆
Reasonable price but the shipping time is still quite long 5 days before shipment I find it long!
Acheteur Vérifié
purchased on 26/02/2022
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2
/5
★★☆☆☆
Site not kept up to date. As a result, the order was not completed. I put one star because they were quick to warn me and the second because the refund was made shortly afterwards.
Acheteur Vérifié
purchased on 20/02/2022
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3
/5
★★★☆☆
Satisfied with the content of the order but delivery time too long compared to usual.
Acheteur Vérifié
purchased on 12/02/2022
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2
/5
★★☆☆☆
The voopoo doesn't work very well
Acheteur Vérifié
purchased on 01/02/2022
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3
/5
★★★☆☆
Filter options don't work very well
Acheteur Vérifié
purchased on 20/12/2021
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3
/5
★★★☆☆
Delivery time over 72 hours
Acheteur Vérifié
purchased on 23/11/2021
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 08/11/2021
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3
/5
★★★☆☆
No stock ! No order refunds yet!!!
Acheteur Vérifié
purchased on 30/10/2021
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Answer from Smok-it
Hello, following your request the items were refunded on 02/11/2021 on your credit card transaction.
3
/5
★★★☆☆
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it 🙂
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
Acheteur Vérifié
purchased on 22/10/2021
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2
/5
★★☆☆☆
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
Acheteur Vérifié
purchased on 04/10/2021
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Answer from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
3
/5
★★★☆☆
In my parcel some bottles leaked
Acheteur Vérifié
purchased on 25/09/2021
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3
/5
★★★☆☆
An order cashed but the product is out of stock! No refund offered...
Acheteur Vérifié
purchased on 05/09/2021
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Answer from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
3
/5
★★★☆☆
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
Acheteur Vérifié
purchased on 27/08/2021
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3
/5
★★★☆☆
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
Acheteur Vérifié
purchased on 08/07/2021
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3
/5
★★★☆☆
Delivery a little long
Acheteur Vérifié
purchased on 21/06/2021
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3
/5
★★★☆☆
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
Acheteur Vérifié
purchased on 31/05/2021
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2
/5
★★☆☆☆
Hello, I have not received the entire order.
Acheteur Vérifié
purchased on 17/05/2021
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3
/5
★★★☆☆
Packaging can be improved
Acheteur Vérifié
purchased on 01/05/2021
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2
/5
★★☆☆☆
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
Acheteur Vérifié
purchased on 10/04/2021
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Answer from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
2
/5
★★☆☆☆
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
Acheteur Vérifié
purchased on 24/03/2021
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Answer from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
3
/5
★★★☆☆
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
Acheteur Vérifié
purchased on 18/02/2021
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3
/5
★★★☆☆
Rather long delivery ( one week) A liquid was missing in the parcel without any message of explanation of the site. Obviously a problem of provisioning, but the least of the things would be to warn or propose something at the time of the preparation of the order. The prices are relatively high compared to other sites, I personally ordered there JUST for the liquid which missed in the order..not chance.
Acheteur Vérifié
purchased on 03/02/2021
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3
/5
★★★☆☆
Product no longer available, so order refunded
Acheteur Vérifié
purchased on 01/02/2021
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3
/5
★★★☆☆
Be careful to read the information, which is not always very clear. For example, whether the batteries are included or the compatibility of the various components... Otherwise fast delivery.
Acheteur Vérifié
purchased on 22/01/2021
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