Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

All reviews

A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Small problem with liquid leakage during transport. Good reaction from the merchant site with a correct credit note.
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Response from Smok-it
Hello Anne-Marie, Thank you very much for your feedback on our company! We are delighted to read that you appreciated our reaction to our mistake!
We hope to see you soon.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
As ordered, fast, efficient.
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Response from Smok-it
Hello Laurence, Thank you for your feedback. I'm happy to hear that our products and our delivery time are to your satisfaction.
Have a nice day!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
Toller Service, super schneller Versand
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Very good company I recommend it for its seriousness and interesting promotions.
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Response from Smok-it

Hello Vanessa, Thank you very much for your very kind message. We're delighted to hear that your experiences with us are always going according to your wishes and expectations. For your information, you can follow us on social networks, so you'll never miss our promotions!
We look forward to seeing you soon. Have a nice day!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
fast and efficient thank you very much
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Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2021
in my parcel some bottles leaked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
There's nothing to say about the batteries - they're in order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2021
Fast shipping
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Response from Smok-it
Hello Isabelle, Thank you for your comment!
Wishing you a pleasant day!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2021
PERFECT AND FAST
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Response from Smok-it
Hi Michel, Thank you for your feedback, we're glad you appreciate our service! Have a nice day!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Good products, good service, I highly recommend the site... but Virginia's error in my order for the second time (Vampire Vape which I hate instead of Medusa).
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Response from Smok-it
Hello Patrick, It's very kind of you to recommend our website. For the error with the virginia, we advise you to call customer service or write an e-mail so that we can replace it for you! We are sorry for the inconvenience, and thank you for your kind comment.
Have a nice day!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2021
Fast service (2 days) and as ordered. No pun intended...I recommend(rai)
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Response from Smok-it
Hello Rodolphe, We thank you for your comment, and are proud to have been able to satisfy you!
See you soon for your next order, and have a nice day!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2021
Clear website, fast and smooth delivery, perfect Thanks
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Response from Smok-it
Hello Sophie, Thank you for your message. We're delighted to see that you find the site so clear! We're constantly working to improve it!
Have a nice day!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
A huge choice of everything
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Response from Smok-it
Hello, Thank you for your comment, we try our best to satisfy the needs of our customers. We're delighted that you found what you were looking for! Have a nice day!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast and efficient well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
Good products at affordable prices. Very responsive, my order was processed very quickly. Possibility of picking up the order in store.
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Response from Smok-it
Hello Yves, thank you for your message. We're delighted that we were able to satisfy you to the best of our ability! We take a special interest!
Have a good afternoon.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
Reliable, professional site
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Response from Smok-it
Good evening Valérie, Thank you for your comment, we're always trying to make navigation more userfriendly, and we're glad you can count on us!
Have a pleasant evening
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
Top express delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2021
Always fast and the products are very good
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Response from Smok-it
Good evening Jean-Michel, Thank you for your message, we're delighted that you're satisfied with our service!
Have a pleasant evening!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Fast delivery
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Response from Smok-it
Good evening Jean-Marie, Thank you for your comment! We strive to meet deadlines, we are happy to succeed and that you see it!
Have a pleasant evening
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
fast, trouble-free delivery
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Response from Smok-it
Hi Séverine, Thanks for your comment! Have a nice evening!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2021
Nickel, on-time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Very well designed site.
Fast and accurate delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Not bad, but order tracking is a bit complicated!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2021
No' problem finding my product quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
perfect and fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2021
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
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Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Fast delivery, very well packaged products.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
As always fast delivery good prices and good quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Top service!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2021
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
Always fast delivery, superbly packaged parcel. No little card so I don't know who to thank? Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
The site is very easy to navigate, delivery is fast and the products are perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
Well-built site
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