/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Package never received, claim pending, loss of time insured damage...
Acheteur Vérifié
purchased on 07/08/2019
Translated review
Answer from Smok-it
If this happens to you often, as you told us on the phone, we advise you in the future to request delivery at a parcel relay or post office, as we suggest on the site.
1
/5
★☆☆☆☆
No response to messages
Acheteur Vérifié
purchased on 17/07/2019
Translated review
Answer from Smok-it
Hello, madam, we reply to messages but at the moment with the vacations we're short-staffed and we're behind with our replies. However, if your request is urgent we have a telephone number mentioned on the site.
1
/5
★☆☆☆☆
No news about the parcel I ordered.
Acheteur Vérifié
purchased on 02/06/2019
Translated review
Answer from Smok-it
Hello, your order has been validated on Sunday, it has been taken into account the next day and has been shipped Tuesday late in the day, due to a delay on the entry of tracking numbers we will communicate this Wednesday in the afternoon. Sincerely
1
/5
★☆☆☆☆
These are the wrong models
Acheteur Vérifié
purchased on 16/05/2019
Translated review
Answer from Smok-it
Hello, you have ordered pyrex for the pen 22 vape in 2ml, these pyrex do not fit on the pen plus vape which is in 4ml, this was well mentioned on the product sheet on our site.
1
/5
★☆☆☆☆
1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!
Acheteur Vérifié
purchased on 10/04/2019
Translated review
Answer from Smok-it
Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
1
/5
★☆☆☆☆
My order never arrived, no commercial gesture, the person I spoke to asked me to lodge a complaint against the post office, no order tracking whatsoever.
Acheteur Vérifié
purchased on 14/03/2019
Translated review
Answer from Smok-it
Hello, we understand your disappointment, but as we told you your package was delivered by post colissimo letter box without counter signature and we have informed you on your tracker that this was done on 18/03, it is possible that your package has been stolen from your box we can not be responsible for a possible theft, we offer on our site a delivery point relay without additional cost against signature so that your shipment is more secure but this solution has not been retained at your confirmation of delivery.
1
/5
★☆☆☆☆
More than a week to tell me that the product ordered is no longer available and surprised to see that what I buy does not meet my expectations
Acheteur Vérifié
purchased on 04/12/2018
Translated review
Answer from Smok-it
Hello, we understand your disappointment, it took a long time because we were looking for a solution to find the right item at the right rate and the importer told us that he did not maintain the reference in 6mg, we offered you 3mg with no obligation to change on our part, if it did not suit you we would have refunded the sale.
1
/5
★☆☆☆☆
Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw
Acheteur Vérifié
purchased on 15/09/2018
Translated review
Answer from Smok-it
You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.
1
/5
★☆☆☆☆
Second item sent did not correspond to my needs. After a return and on the basis of an advice message from the seller and a referral to a reference, the Tank ordered is still unsuitable. Too much time wasted.
Acheteur Vérifié
purchased on 07/07/2018
Translated review
Answer from Smok-it
Hello, sir, in our previous e-mail we told you that the pyrex you should buy is the pyrex for the tfv8 X Baby, but you bought the pyrex for the TFV8 big baby, we specify on our data sheets the compatibility of the pyrex linked to the model of the tank, if you don't read correctly what is written, we can't do any better. Best regards.
1
/5
★☆☆☆☆
Hello I sent an email to complain about the order but in return an email telling me that it was not possible On the two liquids one was opened and opened the answer made is that if it had been opened the liquid would have flowed and well no no drips but still there was well one opened there person to say checked 30 bottles and not one of them was open, bad luck for me, but I'm very disappointed for a first order, and even more disappointed by the response. I was planning to order this liquid regularly, which is a shame for me and for you, because it means fewer sales.
Acheteur Vérifié
purchased on 01/05/2018
Translated review
Answer from Smok-it
Hello, as we have already explained the vials are not open, however it is possible that some vials are not the same level, they are 60ml vials in total capacity but they are filled to 50ml to add a nicotine booster 10ml if you wish. In our stock there are vials filled to 51 or 52 ml or 49 but that's not our fault, if you take a sample of 40 bottles you're bound to find some in the batch that aren't all at the same level, the same applies to water bottles for example.
1
/5
★☆☆☆☆
Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.
Acheteur Vérifié
purchased on 17/03/2018
Translated review
Answer from Smok-it
Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.
1
/5
★☆☆☆☆
Cold reception in the store, no research into the customer's needs, I wouldn't go back.
Acheteur Vérifié
purchased on 22/02/2018
Translated review
Answer from Smok-it
Hello, we do not understand your comment, in fact you came to the store to pick up your product bought on the net so your purchase was already validated, you went with your ID to withdraw your order, if you had questions to ask us after your purchase our team was at your disposal to answer them.
1
/5
★☆☆☆☆
Site Not serious! Nobody warns us when the product is not available! We stay in the waiting until we call them!! then they send you 6mg necotine when I had ordered 12mg. and again no one contacted me to explain that they did not have 12mg. I was sent my order with 6mg ... It's really not serious .. more than disappointed. ...
Acheteur Vérifié
purchased on 09/08/2017
Translated review
Answer from Smok-it
Hello, we understand your dissatisfaction and we apologize for the problems encountered, we have suffered the closure of the manufacturer for the unavailability of your products for over 10 days and at the time of delivery we did not have the products ordered, it is true that we should have contacted you beforehand but our staff at the time did not, however as soon as the 12mg will be available (expected mid September) we undertake to send you. Sincerely
1
/5
★☆☆☆☆
I did not receive the entire order
Acheteur Vérifié
purchased on 29/12/2016
Translated review
Answer from Smok-it
Hello, we have checked your order preparation, and it turns out that we have sent it whole, is your tracking letter has been delivered without it being opened by the post office? Sincerely.
1
/5
★☆☆☆☆
I went to their store (because of a problem with the compatibility of smok-it eliquids and clearos: INFAMOUS burnt taste despite 1,000 combinations tested) and ce4 and ce5 "smok-it" clearos were still unusable. 4 people saw this in my home in a direct test and smok-it said no and wouldn't even test in front of me in the store. it's due to the coating (machining layer) of the clearos.
Acheteur Vérifié
purchased on 03/04/2016
Translated review
1
/5
★☆☆☆☆
It's the 13. 03 and I still haven't received my order, so I'm not satisfied at all.
Acheteur Vérifié
purchased on 13/03/2016
Translated review
1
/5
★☆☆☆☆
Impossible to contact them either by mail or phone, my order stagnant I think I can massoir on my 66euro. Order on 22/07
Acheteur Vérifié
purchased on 04/08/2015
Translated review
1
/5
★☆☆☆☆
(Defective product e-cigat disposable) despite my complaint by mail I have received no return
Very very disappointed
Very very disappointed
Acheteur Vérifié
purchased on 21/07/2015
Translated review
1
/5
★☆☆☆☆
Very good
Acheteur Vérifié
purchased on 07/07/2015
Translated review
1
/5
★☆☆☆☆
You can't give a mark of 0 otherwise I would have done it. Order placed last Sunday, shipped since Monday according to them... No parcel number associated and no return following my
requests via the form and chat.
Parcel not received to date and I had to buy a charger in store because delivery is so long
To flee
requests via the form and chat.
Parcel not received to date and I had to buy a charger in store because delivery is so long
To flee
Acheteur Vérifié
purchased on 01/07/2015
Translated review
1
/5
★☆☆☆☆
Hello, I placed an order on 28.04.2015 for some products. Today is 11.05.2015 and I still haven't received anything. For a delivery that was supposed to be made within 2 or 3 days, I find this very light.
Greetings.
Mercédés Bondet
Greetings.
Mercédés Bondet
Acheteur Vérifié
purchased on 11/05/2015
Translated review