/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I ordered 2 boxes of resistors and received 2 resistors. I sent an email to report it, no answer, I phoned customer service, they were supposed to get back to me within the day but no phone contact. To date I have paid for 2 boxes of resistors, already expensive, and I have received 2 resistors. Problem unresolved
Acheteur Vérifié
purchased on 21/01/2021
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3
/5
★★★☆☆
Less satisfied: delivery time of 6 working days compared with 2 days for the first order
Acheteur Vérifié
purchased on 20/01/2021
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3
/5
★★★☆☆
Delays too long.
Acheteur Vérifié
purchased on 09/01/2021
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3
/5
★★★☆☆
Ordered on the 29th, sent on the 30th, received on the 4th. A little long.
Acheteur Vérifié
purchased on 29/12/2020
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2
/5
★★☆☆☆
Order not received...
Acheteur Vérifié
purchased on 21/12/2020
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Answer from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
3
/5
★★★☆☆
R.A.S.
Acheteur Vérifié
purchased on 16/12/2020
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3
/5
★★★☆☆
No comment
Acheteur Vérifié
purchased on 30/11/2020
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3
/5
★★★☆☆
I was on my phone ordering. I had a hard time seeing all the products you were selling. I came across some interesting products by chance. And when I clicked on filter tabs on the left, it opened the wrong page. Delivery was perfect, right on time. And the products as expected. Many thanks to you
Acheteur Vérifié
purchased on 22/11/2020
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2
/5
★★☆☆☆
Order arrived late
Acheteur Vérifié
purchased on 08/11/2020
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Answer from Smok-it
We're sorry for the delay, unfortunately the delivery times were lengthened during the confinement period which started on 28/10, the carriers having been overwhelmed with parcels were not able to honor all deliveries within a reasonable time, once the parcel is handed over to the carrier we can do nothing more, moreover the holiday also slowed down the delivery.
2
/5
★★☆☆☆
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
Acheteur Vérifié
purchased on 05/11/2020
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Answer from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
2
/5
★★☆☆☆
Very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
Acheteur Vérifié
purchased on 09/11/2020
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Answer from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
2
/5
★★☆☆☆
Order made September 13 The site and very good but We are September 25 still nothing. I harass every day my postié since September 16 he tells me he has not my letters I intended to change electronic cigarette (REF resistance increasingly rare to find.) I will not take it from you You say thank you to the post office I will go in store
Acheteur Vérifié
purchased on 13/09/2020
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Answer from Smok-it
Sir, we've had a reply from the post office indicating that your shipment is pending at the Toulouse l'Ormeau post office. For faster, more secure shipments, we have chronopost, with whom you can place your orders in 24 hours.
2
/5
★★☆☆☆
Order still not collected
Acheteur Vérifié
purchased on 18/09/2020
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Answer from Smok-it
Hello, your order was placed on Friday 18th in the late morning, on Saturday and Sunday orders are not processed and are sent from Monday, which has been done, to date it is being routed. Sincerely.
3
/5
★★★☆☆
Delivery takes a long time, but I received my complete order with a small caramel kdo.
Acheteur Vérifié
purchased on 01/09/2020
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3
/5
★★★☆☆
Delivery times too long
Acheteur Vérifié
purchased on 05/09/2020
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3
/5
★★★☆☆
Parcel received 8 days after ordering by recorded delivery. I'm used to ordering from a competitor, with the same type of shipment it arrives 2-3 days after the order. Then, the resistance ordered in addition is defective, fortunately there was one with the cigarette.
Acheteur Vérifié
purchased on 24/08/2020
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3
/5
★★★☆☆
On the site there is written 2 to 3 days for the delivery I am waiting for my delivery since soon a week
Acheteur Vérifié
purchased on 23/08/2020
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3
/5
★★★☆☆
Usually nothing to say about the responsiveness of the site, but the last order was shipped 5 days after being placed... Which means that I should receive my order for the 9th on the 17th! Otherwise, the prices are very attractive.
Acheteur Vérifié
purchased on 09/08/2020
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2
/5
★★☆☆☆
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
Acheteur Vérifié
purchased on 02/08/2020
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Answer from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
2
/5
★★☆☆☆
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
Acheteur Vérifié
purchased on 26/07/2020
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Answer from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
3
/5
★★★☆☆
Delivery to letterboxes on schedule
Acheteur Vérifié
purchased on 28/07/2020
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3
/5
★★★☆☆
Choice of items a little restrictive when selecting items to put in the basket Positive points: diversity of products and ease of searching for what you're looking for thanks to the filter.
Acheteur Vérifié
purchased on 08/07/2020
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3
/5
★★★☆☆
Complete order but one vial (50ml) pierced! Liquid everywhere... Very unappreciative.
Acheteur Vérifié
purchased on 03/07/2020
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3
/5
★★★☆☆
Very long 10-day delivery.
Acheteur Vérifié
purchased on 18/06/2020
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2
/5
★★☆☆☆
Package not received on time
Acheteur Vérifié
purchased on 30/06/2020
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Answer from Smok-it
Hello, the time announced on the site is an indicative time and is respected in 95% of shipments. If your order is urgent, you can use Chronopost, which can deliver in 48 hours.
2
/5
★★☆☆☆
2 items broken, including a box that wouldn't even switch on
Acheteur Vérifié
purchased on 28/06/2020
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Answer from Smok-it
We understand your disappointment, but unfortunately these things happen, we can not control before sending the products, a box that does not turn on when commissioned that rarely happens, we offered the return of products and a refund will be made upon receipt.
2
/5
★★☆☆☆
The order arrived a week and a half later and I had paid for delivery within 3 days at 4.90. Finally I was given a credit note, I wouldn't recommend the store again, so it was ruined. And when I asked them if we couldn't find another solution, I was told, "We're already nice enough to give you a credit note.
Acheteur Vérifié
purchased on 11/06/2020
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Answer from Smok-it
We understand your dissatisfaction, but once the parcel has been handed over to the carrier our action remains very limited, in fact our deliveries are generally made in 3 days max, it happens that others are longer depending on the carrier's parcel processing flow at the time of delivery, To this end, we have offered you a refund of postage costs by means of a credit note. We did this as a commercial gesture, without your asking us to do so, but it didn't suit you, and unfortunately we can't do any better.
2
/5
★★☆☆☆
Shipping far too long, 11 days!
Acheteur Vérifié
purchased on 30/05/2020
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Answer from Smok-it
Hello, we understand your disappointment with the delay, but at the moment it's very difficult with the post office. That's why we've introduced the chronopost solution since the beginning of April, which guarantees delivery within 48 hours.
2
/5
★★☆☆☆
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
Acheteur Vérifié
purchased on 24/05/2020
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Answer from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
3
/5
★★★☆☆
A little disappointed, as I would have liked to know that some eliquids were not available.
Acheteur Vérifié
purchased on 14/05/2020
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