Customer reviews of Smok-it

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 18h28 following a purchase from 29/12/2020

I recommend

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 18h24 following a purchase from 29/12/2020

This site is top I recommend

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 12h27 following a purchase from 29/12/2020

Top SAV, I had a delivery problem and they sorted it out even on January 1st, change nothing and happy new year.

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 12h19 following a purchase from 22/12/2020

perfectly compliant. Good product ;-) and happy new year!

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Acheteur vérifié

Rating: 1 out of 5

Published on 03/01/2021 à 09h57 following a purchase from 27/12/2020

Item never received. Customer service informs me that there's nothing they can do and that I should have opted for delivery to a relay point rather than by Colissimo. Not bad for a first on this site!

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Response from Smok-it Published on 03/01/2021

Sir, the Colissimo carrier has informed us that your parcel has been delivered to a letterbox without a countersignature as you requested. We cannot be held responsible for parcels being stolen from recipients' letterboxes, as this is a time of year that generates a lot of disputes on this subject, which is why we have informed you that you have the option of having your parcel delivered to a parcel relay, which in this case requires a countersignature when the parcel is handed over.

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Acheteur vérifié

Rating: 1 out of 5

Published on 01/01/2021 à 13h43 following a purchase from 27/12/2020

The expiry date is not indicated on the bottles. Following this remark, I was told that I could return the products, but the return costs would be my responsibility. This is the first time I've had to deal with such poor after-sales service.

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Response from Smok-it Published on 03/01/2021

Sir, the date on the vials is a dluo date and not an expiration date (DLC), we have confirmed that the product is safe and perfectly vapable, and that if you had any doubts about the product you could return them to us, once received we would issue a credit note following this return.

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 18h50 following a purchase from 26/12/2020

Fast and accurate shipping

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 16h40 following a purchase from 26/12/2020

Good site, order received on time..I recommend

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Acheteur vérifié

Rating: 5 out of 5

Published on 29/12/2020 à 15h08 following a purchase from 22/12/2020

Nothing to report

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 17h41 following a purchase from 23/12/2020

I highly recommend it!

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 13h04 following a purchase from 23/12/2020

fast and perfect delivery, conforms to the order and my desirata

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Acheteur vérifié

Rating: 2 out of 5

Published on 28/12/2020 à 11h01 following a purchase from 21/12/2020

Order not received...

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Response from Smok-it Published on 03/01/2021

Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.

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Acheteur vérifié

Rating: 5 out of 5

Published on 27/12/2020 à 20h03 following a purchase from 20/12/2020

very good service, fast delivery

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Acheteur vérifié

Rating: 3 out of 5

Published on 26/12/2020 à 13h24 following a purchase from 16/12/2020

R.A.S.

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Acheteur vérifié

Rating: 5 out of 5

Published on 25/12/2020 à 12h41 following a purchase from 12/12/2020

I'm always so pleased with my order from smok-it, which always delivers on time and at unbeatable prices!

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Acheteur vérifié

Rating: 5 out of 5

Published on 24/12/2020 à 13h10 following a purchase from 18/12/2020

Products as ordered, always with a little gift Fast delivery /perfect!

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Acheteur vérifié

Rating: 5 out of 5

Published on 23/12/2020 à 10h38 following a purchase from 17/12/2020

Delivery and service as efficient as ever

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 17h51 following a purchase from 17/12/2020

Fast delivery, perfect

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 11h23 following a purchase from 16/12/2020

Ras fast delivery

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 08h23 following a purchase from 16/12/2020

Perfect, I order regularly on smok it tjrs satisfied very fast.

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Acheteur vérifié

Rating: 3 out of 5

Published on 21/12/2020 à 21h40 following a purchase from 30/11/2020

No comment

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Acheteur vérifié

Rating: 5 out of 5

Published on 21/12/2020 à 16h29 following a purchase from 16/12/2020

very good quality resistors and fast delivery

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Acheteur vérifié

Rating: 5 out of 5

Published on 21/12/2020 à 15h08 following a purchase from 15/12/2020

Fast, top-notch customer service

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Acheteur vérifié

Rating: 5 out of 5

Published on 21/12/2020 à 13h58 following a purchase from 13/12/2020

Fast delivery, neat package!

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Acheteur vérifié

Rating: 5 out of 5

Published on 21/12/2020 à 04h34 following a purchase from 07/12/2020

very good site, attractive price, great diversity whether in cigarettes, accessories, perfumes, booster etc..

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Acheteur vérifié

Rating: 5 out of 5

Published on 19/12/2020 à 11h42 following a purchase from 10/12/2020

Thank you to the entire Smok-it team, I am completely satisfied with your services which I highly recommend!!!!

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Acheteur vérifié

Rating: 5 out of 5

Published on 19/12/2020 à 11h25 following a purchase from 12/12/2020

Perfect

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Acheteur vérifié

Rating: 1 out of 5

Published on 18/12/2020 à 14h33 following a purchase from 13/12/2020

Delivery takes too long and when 1 problem occurs you do not make any commercial gesture.

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Response from Smok-it Published on 18/12/2020

Sir, for your last but one order you placed your order on Monday evening 30/11, it was sent on 01/12 and you were delivered on 03/12, if you want deliveries in 24H we advise you to select the mode of transport chronopost, for the commercial gesture of your last order we validated you the fact of changing your products by others what you did even if the products which you selected were more expensive we took the difference of 3.50 for us, in terms of commercial gesture we don't see what you want more, we're not philanthropists.

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Acheteur vérifié

Rating: 5 out of 5

Published on 18/12/2020 à 09h57 following a purchase from 12/12/2020

Fine

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Acheteur vérifié

Rating: 5 out of 5

Published on 17/12/2020 à 16h00 following a purchase from 11/12/2020

Choice, speed, good value for money

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Acheteur vérifié

Rating: 5 out of 5

Published on 17/12/2020 à 08h46 following a purchase from 10/12/2020

Delivery a little long but everything is ok!!!! Thank you

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Acheteur vérifié

Rating: 5 out of 5

Published on 16/12/2020 à 18h27 following a purchase from 10/12/2020

Very very good, impeccable service, careful and attentive, very well packaged, very fast shipping. I recommend it!

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Acheteur vérifié

Rating: 5 out of 5

Published on 16/12/2020 à 09h51 following a purchase from 10/12/2020

order conforms to delivery :)

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/12/2020 à 17h37 following a purchase from 10/12/2020

Fast, as ordered. The little gift that makes you happy. Thank you

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/12/2020 à 16h22 following a purchase from 09/12/2020

Very good

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/12/2020 à 21h46 following a purchase from 09/12/2020

Very satisfied. Fast and accurate delivery. Very friendly welcome when you call the store directly.

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/12/2020 à 11h32 following a purchase from 07/12/2020

Perfect!

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/12/2020 à 09h53 following a purchase from 07/12/2020

well

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/12/2020 à 09h12 following a purchase from 07/12/2020

Alles top geregeld

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/12/2020 à 01h48 following a purchase from 08/12/2020

Fast shipping Items as described .... Thank you very much and see you soon for new purchases !!!!

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