/10
★★★★★
based on 3312 reviews published
★★★★★
based on 3312 reviews published
Latest customer reviews
5
/5
★★★★★
Super fast and serious
Acheteur Vérifié
purchased on 28/03/2021
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5
/5
★★★★★
Very good product and like the fast delivery. And i got my little sweety surprise in my bagg. Thx a lot SMOK-IT
Acheteur Vérifié
purchased on 29/03/2021
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5
/5
★★★★★
Top delivery
Acheteur Vérifié
purchased on 29/03/2021
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1
/5
★☆☆☆☆
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
Acheteur Vérifié
purchased on 19/03/2021
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Answer from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
4
/5
★★★★☆
Very good. 20% off after ordering... too bad...
Acheteur Vérifié
purchased on 28/03/2021
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5
/5
★★★★★
Order conforms Packaging correct Deadlines met The little + a package of candy! I recommend
Acheteur Vérifié
purchased on 27/03/2021
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4
/5
★★★★☆
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
Acheteur Vérifié
purchased on 25/03/2021
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2
/5
★★☆☆☆
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
Acheteur Vérifié
purchased on 24/03/2021
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Answer from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
5
/5
★★★★★
Some products were unavailable and the staff managed to replace them with superior products for the same price. Fast and careful delivery. Totally recommend.
Acheteur Vérifié
purchased on 24/03/2021
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5
/5
★★★★★
Fast and perfect
Acheteur Vérifié
purchased on 23/03/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 22/03/2021
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5
/5
★★★★★
Very fast delivery, very friendly staff
Acheteur Vérifié
purchased on 22/03/2021
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5
/5
★★★★★
Several orders already and never disappointed very good products and wide choice . impeccable service
Acheteur Vérifié
purchased on 21/03/2021
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 20/03/2021
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5
/5
★★★★★
Very fast delivery. Well packaged.
Acheteur Vérifié
purchased on 20/03/2021
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5
/5
★★★★★
Well
Acheteur Vérifié
purchased on 19/03/2021
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4
/5
★★★★☆
Thanks to Eva who added some sweets....
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Delivery as fast and careful as ever. Nothing to report!
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Always fast delivery with no unpleasant surprises. Thank you
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Fast and compliant!
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Fast delivery. Neatly packaged. Thank you Smoke it!
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Attractive price. Fast shipping.
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
At the top
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Never disappointed!!!!
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Very fast shipping and well packaged, I highly recommend it
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 17/03/2021
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5
/5
★★★★★
Perfect all round.
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Fast
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Excellent service, order received promptly and good telephone contact with advice and explanations.
Acheteur Vérifié
purchased on 17/03/2021
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