/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Parcel received on time but in a simple followed letter, result one of the vials is pierced half emptied in the package.
Acheteur Vérifié
purchased on 06/05/2020
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Answer from Smok-it
Hello, the fact that the shipment was made by registered mail has no impact on a leaking vial, in your case it's a bottling problem in the factory, the shipment would have been in cardboard box you would have had the same disappointment, following that we send you a new bottle.
3
/5
★★★☆☆
Package received after 3 weeks there is the health crisis too but good .. I recommend the site.
Acheteur Vérifié
purchased on 20/04/2020
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2
/5
★★☆☆☆
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
Acheteur Vérifié
purchased on 21/04/2020
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Answer from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
3
/5
★★★☆☆
A missing eliquid and an error on another product. A solution had to be found.
Acheteur Vérifié
purchased on 23/03/2020
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3
/5
★★★☆☆
The site is well done, everything is clear, but it's a long wait to receive the products, unfortunately.
Acheteur Vérifié
purchased on 14/01/2020
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3
/5
★★★☆☆
Always annoying, the liquids finally out of stock, after ordering ... Or the nicotine rate different from that ordered. Or nicotine levels different from those ordered. Otherwise, OK.
Acheteur Vérifié
purchased on 13/01/2020
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3
/5
★★★☆☆
Super-fast delivery, but a bottle of raid astair is missing
Acheteur Vérifié
purchased on 13/01/2020
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3
/5
★★★☆☆
The site is easy to navigate and the prices are attractive, but I'm still disappointed. The item ordered was noted as being available with a delivery time of 48 hours. But my order went out a week later. I don't understand why and I didn't receive any information warning me of any delay.
Acheteur Vérifié
purchased on 03/12/2019
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2
/5
★★☆☆☆
Package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
Acheteur Vérifié
purchased on 18/11/2019
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Answer from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
3
/5
★★★☆☆
2 eliquids finally unavailable; I received a credit note...
Acheteur Vérifié
purchased on 01/11/2019
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3
/5
★★★☆☆
Ordered on Wednesday, received on Monday! An error in delivery......... I was afraid of the state of my cigarette, the package was rescotched, but not ..... Perfect! Tested only yesterday, so I can't give you a grade, to be seen..... It seems fine to me, except that the clermo is leaking through the ventilation holes. I'm going to take it apart to see if everything's properly installed. To be continued........
Acheteur Vérifié
purchased on 17/09/2019
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3
/5
★★★☆☆
Delivery not fast enough
Acheteur Vérifié
purchased on 17/09/2019
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3
/5
★★★☆☆
No particular worries
Acheteur Vérifié
purchased on 07/05/2019
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2
/5
★★☆☆☆
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
Acheteur Vérifié
purchased on 29/04/2019
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Answer from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
3
/5
★★★☆☆
The site is well out put the fact that I have not received the products requested in exchange for defective products.
Acheteur Vérifié
purchased on 10/04/2019
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3
/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
Loyalty points are low compared to others... Otherwise, good product, good packaging, fast delivery, good overall.
Acheteur Vérifié
purchased on 22/02/2019
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3
/5
★★★☆☆
I don't find the site very clear in terms of product information.
Acheteur Vérifié
purchased on 24/02/2019
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3
/5
★★★☆☆
A desire to do the right thing, but no less than 5 liquids were missing to complete my order, available on the site but not in practice. I had to choose others that didn't necessarily interest me...
Acheteur Vérifié
purchased on 01/02/2019
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2
/5
★★☆☆☆
I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.
Acheteur Vérifié
purchased on 02/02/2019
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Answer from Smok-it
Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.
3
/5
★★★☆☆
Long processing times, no communication...
Acheteur Vérifié
purchased on 24/01/2019
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Answer from Smok-it
Hello, the delivery time is a parameter that we can not control, depending on the postal flow and regions concerned orders are delivered between 24h and it goes up to 6 days, as soon as you asked us the information of your order tracking we provided you with the tracking number. For information Saturday and Sunday and not included in the delivery time. Sincerely.
3
/5
★★★☆☆
Small problem with the delivery time for each order
Acheteur Vérifié
purchased on 17/01/2019
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3
/5
★★★☆☆
On the site I have too nothing to complain delivery was made on time and the package was clean....
Acheteur Vérifié
purchased on 11/01/2019
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2
/5
★★☆☆☆
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
Acheteur Vérifié
purchased on 03/01/2019
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Answer from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
3
/5
★★★☆☆
Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.
Acheteur Vérifié
purchased on 09/12/2018
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Answer from Smok-it
We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.
3
/5
★★★☆☆
6 days is a bit long
Acheteur Vérifié
purchased on 24/11/2018
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3
/5
★★★☆☆
Slightly long delivery time
Acheteur Vérifié
purchased on 03/11/2018
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3
/5
★★★☆☆
The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.
Acheteur Vérifié
purchased on 30/10/2018
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2
/5
★★☆☆☆
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
Acheteur Vérifié
purchased on 11/10/2018
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2
/5
★★☆☆☆
Normal
Acheteur Vérifié
purchased on 08/10/2018
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