Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Excellent choice of products, good and fast communication via the Facebook page. Fast deliveries, even abroad. There was a small error in the products received, rectified in the next order. I'd definitely recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Fast and efficient, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Cheap and quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Containment or not ... Smok-it always answers seriously.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Fast, intact and complete delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Fast, complete delivery. Practical in these times of confinement
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Fast delivery, order arrived in 48 hours despite the confinement.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Nothing received to date !!!!
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Response from Smok-it
Hello, your delivery is scheduled for Monday 27/04.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Order received as expected, products and packaging in line with my expectations. Very professional, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Order placed and received perfectly within 3 days, fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
fast and complete!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Perfect! Fast and neat
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Fast even in times of confinement. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Received quickly and without leaks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Nothing to say thank you again for the quick dispatch of the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Everything went according to plan
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect, I recommend, very fast delivery +++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
perfect, order arrived quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Fast delivery despite the circumstances,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
As requested
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Perfect material
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
A missing eliquid and an error on another product. A solution had to be found.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Very clear site navigation.
Satisfied with products received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Serious site and very responsive customer service! Thank you Smoke-it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
As ordered and received very quickly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
delivery received promptly thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Top-notch store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Top store. Very responsive to emails and phone calls. The choice is there and much cheaper than in some stores. Fast delivery, even during this period of confinement when everything is slow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Satisfied with order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
very good, suitable packaging, site to be recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
very good perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
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Response from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
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