/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
See below
Acheteur Vérifié
purchased on 24/09/2018
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3
/5
★★★☆☆
Unexplained delivery time. The site boasts of same-day shipping, but I ordered on the 20th and the order left on the 25th following my contact.
Acheteur Vérifié
purchased on 20/06/2018
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3
/5
★★★☆☆
Slightly crushed parcel with a bit of liquid coming out of two bottles, but it only took 9 days to get to Australia so that's not bad!
Acheteur Vérifié
purchased on 13/05/2018
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3
/5
★★★☆☆
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
Acheteur Vérifié
purchased on 17/03/2018
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Answer from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
3
/5
★★★☆☆
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
Acheteur Vérifié
purchased on 27/02/2018
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3
/5
★★★☆☆
Very good
Acheteur Vérifié
purchased on 07/03/2018
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3
/5
★★★☆☆
Relatively disappointed my expectations were different, but delivery fairly fast.
Acheteur Vérifié
purchased on 28/02/2018
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3
/5
★★★☆☆
....
Acheteur Vérifié
purchased on 05/03/2018
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2
/5
★★☆☆☆
Disappointed because the product received does not conform to the order and is defective.
Acheteur Vérifié
purchased on 24/02/2018
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Answer from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
Yours faithfully
3
/5
★★★☆☆
Well-designed site - shame about product availability
Acheteur Vérifié
purchased on 11/02/2018
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2
/5
★★☆☆☆
Following my order and as presented on the photo of this one I expected to receive 5 resistance TFV8 but surprise I receive only one, in short apart from that the delivery times are reasonable
Acheteur Vérifié
purchased on 11/02/2018
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Answer from Smok-it
Hello, the photo shows the product in a box of 3 and not 5, but we point out that they are sold individually, you can imagine that 5.90 for 5 or 3 resistors is not possible, it is not even our purchase price.
3
/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 05/02/2018
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3
/5
★★★☆☆
Hello, 2nd order and 2nd order not respected... I'm missing 2 bottles from my order.... I'm starting to be disappointed with this site!
Acheteur Vérifié
purchased on 29/01/2018
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Answer from Smok-it
Hello, vap'inside is a brand that will no longer be tracked on our site, we are no longer supplying this range, a credit note has been issued for the missing items.
3
/5
★★★☆☆
Site well stocked with products a little expensive on some products
Acheteur Vérifié
purchased on 29/01/2018
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2
/5
★★☆☆☆
I didn't receive my parcel so it was a bad experience.
Acheteur Vérifié
purchased on 17/01/2018
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Answer from Smok-it
Hello, according to your shipment history, the post office delivered your order to your mailbox on 22/01. If this is not the case, please contact your post office to find out why it was not delivered.
3
/5
★★★☆☆
Bonjour , peut être il faudrait revoir l'emballage d'envoi car les produits était bien la mais 2 opercule de resistance un peu ouvert , rien de mal et carton du liquide un peu amoché bref il serait peut être plus judicieux d'emballer tous sa dans une boite en carton .
Acheteur Vérifié
purchased on 15/01/2018
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2
/5
★★☆☆☆
No information after payment.
Delivery too long.
Acheteur Vérifié
purchased on 12/01/2018
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Answer from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
2
/5
★★☆☆☆
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
Acheteur Vérifié
purchased on 28/11/2017
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Answer from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
3
/5
★★★☆☆
Buen
Acheteur Vérifié
purchased on 19/12/2017
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3
/5
★★★☆☆
Order took far too long to arrive.
The product corresponds to my expectations.
Acheteur Vérifié
purchased on 13/12/2017
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2
/5
★★☆☆☆
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
Acheteur Vérifié
purchased on 04/12/2017
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Answer from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
3
/5
★★★☆☆
Nice and intuitive site, but my order arrived 3 days late.
Acheteur Vérifié
purchased on 01/12/2017
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3
/5
★★★☆☆
Satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
Acheteur Vérifié
purchased on 29/11/2017
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3
/5
★★★☆☆
Intuitive and clear
Acheteur Vérifié
purchased on 14/11/2017
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3
/5
★★★☆☆
Order received late
Acheteur Vérifié
purchased on 03/11/2017
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3
/5
★★★☆☆
Bof sava
Acheteur Vérifié
purchased on 28/10/2017
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2
/5
★★☆☆☆
Very slow shipping
Acheteur Vérifié
purchased on 02/11/2017
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2
/5
★★☆☆☆
Order received 10 days after ordering.
Acheteur Vérifié
purchased on 17/10/2017
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2
/5
★★☆☆☆
Very little explanation of payment conditions. No e-mail to explain the longer wait when paying by check.
Acheteur Vérifié
purchased on 08/10/2017
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Answer from Smok-it
Hello, it may not be explained on the site that the processing time is longer for a payment by check, but it is normal that we take precautions following the cashing of a check on a distance selling and especially respect the 14-day withdrawal period.
3
/5
★★★☆☆
Good products . Shame for the delay of reception not honoured. Products ordered on the 12th received on the 20th.
Acheteur Vérifié
purchased on 12/10/2017
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