9.2/10
★★★★★
based on 3396 reviews published

Latest customer reviews

2 /5
★★☆☆☆

I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!

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Acheteur Vérifié
purchased on 29/04/2019
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Answer from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 03/05/2019
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5 /5
★★★★★

Super plus little gifts in the box super super super

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Acheteur Vérifié
purchased on 23/04/2019
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5 /5
★★★★★

Thanks for the gift with delivery

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Acheteur Vérifié
purchased on 29/04/2019
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5 /5
★★★★★

Excellent fast compliant very reasonable shipping +++++

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Acheteur Vérifié
purchased on 28/04/2019
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5 /5
★★★★★

Super fast

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Acheteur Vérifié
purchased on 28/04/2019
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5 /5
★★★★★

Fast delivery, impeccable transaction, very competitive price, I recommend this site.

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Acheteur Vérifié
purchased on 28/04/2019
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1 /5
★☆☆☆☆

1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!

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Acheteur Vérifié
purchased on 10/04/2019
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Answer from Smok-it
Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
5 /5
★★★★★

Fast delivery. Always well packaged. Matches order every time.

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Acheteur Vérifié
purchased on 26/04/2019
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5 /5
★★★★★

Very good site, very responsive

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Acheteur Vérifié
purchased on 24/04/2019
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5 /5
★★★★★

Received in less than 4 days, very good product thanks Smok-it

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Acheteur Vérifié
purchased on 20/04/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

Nothing to report. All OK.

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Acheteur Vérifié
purchased on 05/04/2019
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5 /5
★★★★★

Quality of service doesn't deteriorate with time! And always a little gift to make you happy.

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Acheteur Vérifié
purchased on 07/04/2019
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4 /5
★★★★☆

Fast delivery but packaging a little light and damaged on receipt.

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Acheteur Vérifié
purchased on 15/04/2019
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5 /5
★★★★★

Perfect thanks

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Acheteur Vérifié
purchased on 12/04/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 15/04/2019
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5 /5
★★★★★

Very good, order received on time. Site quite complete and clear.

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

I've never seen an order arrive so quickly without choosing the express mode.

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Acheteur Vérifié
purchased on 16/04/2019
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5 /5
★★★★★

Very good, responsive customer service!

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Acheteur Vérifié
purchased on 02/04/2019
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5 /5
★★★★★

Very satisfied !!!!! fast and serious

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

I love this site

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

Nothing to say. Great.

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Acheteur Vérifié
purchased on 11/04/2019
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4 /5
★★★★☆

Very well thank you !!!! very fast shipping!

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Acheteur Vérifié
purchased on 10/04/2019
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3 /5
★★★☆☆

The site is well out put the fact that I have not received the products requested in exchange for defective products.

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Acheteur Vérifié
purchased on 10/04/2019
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5 /5
★★★★★

Excellent!

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Acheteur Vérifié
purchased on 25/03/2019
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5 /5
★★★★★

The order arrived very quickly and the products are of good quality.

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Very good communication with the merchants on this site

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Acheteur Vérifié
purchased on 27/03/2019
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5 /5
★★★★★

Very fast, perfect.

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Acheteur Vérifié
purchased on 03/04/2019
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5 /5
★★★★★

Nothing to say order received without problem

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Acheteur Vérifié
purchased on 31/03/2019
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5 /5
★★★★★

It's always perfect with smoke-it, delivery is very fast, and often a little gift in the package. I'm completely satisfied!

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Acheteur Vérifié
purchased on 02/04/2019
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4 /5
★★★★☆

Prices are higher than elsewhere, but they have items that are almost impossible to find on other sites. Shipping was not too fast, but delivery times are acceptable. Very nice and useful gift added to the package.

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Acheteur Vérifié
purchased on 01/04/2019
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5 /5
★★★★★

Perfect delivery. Thanks for the sweets and the aroma to try.

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Acheteur Vérifié
purchased on 01/04/2019
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5 /5
★★★★★

Fast and efficient,

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Acheteur Vérifié
purchased on 01/04/2019
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5 /5
★★★★★

Always very fast delivery.

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Acheteur Vérifié
purchased on 29/03/2019
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5 /5
★★★★★

Fast and friendly delivery.

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Acheteur Vérifié
purchased on 28/03/2019
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4 /5
★★★★☆

A little disappointed the bottles were not well closed liquid a little lost in the package I trust you for future orders with more rigor on the packaging thank you in advance

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Acheteur Vérifié
purchased on 27/03/2019
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5 /5
★★★★★

Very satisfied with this site. Fast and efficient

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Acheteur Vérifié
purchased on 22/03/2019
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5 /5
★★★★★

Ras order received very quickly with a little bonus gift

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Acheteur Vérifié
purchased on 21/03/2019
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5 /5
★★★★★

Compliance speed nothing to complain about

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Acheteur Vérifié
purchased on 20/03/2019
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