/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Nothing received to date !!!!
Acheteur Vérifié
purchased on 20/04/2020
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Answer from Smok-it
Hello, your delivery is scheduled for Monday 27/04.
5
/5
★★★★★
Order received as expected, products and packaging in line with my expectations. Very professional, I recommend
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Perfect, fast delivery.
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Order placed and received perfectly within 3 days, fast!
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
Fast and complete!
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
Perfect! Fast and neat
Acheteur Vérifié
purchased on 20/04/2020
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2
/5
★★☆☆☆
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
Acheteur Vérifié
purchased on 21/04/2020
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Answer from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
5
/5
★★★★★
Fast even in times of confinement. Thank you very much.
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
Received quickly and without leaks
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
No problem
Acheteur Vérifié
purchased on 18/04/2020
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5
/5
★★★★★
Nothing to say thank you again for the quick dispatch of the order.
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Everything went according to plan
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Perfect, I recommend, very fast delivery +++++
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Perfect, order arrived quickly
Acheteur Vérifié
purchased on 16/04/2020
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4
/5
★★★★☆
Fast delivery despite the circumstances,
Acheteur Vérifié
purchased on 02/04/2020
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5
/5
★★★★★
As requested
Acheteur Vérifié
purchased on 11/04/2020
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5
/5
★★★★★
Perfect material
Acheteur Vérifié
purchased on 04/04/2020
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3
/5
★★★☆☆
A missing eliquid and an error on another product. A solution had to be found.
Acheteur Vérifié
purchased on 23/03/2020
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5
/5
★★★★★
Very clear site navigation.
Satisfied with products received.
Acheteur Vérifié
purchased on 28/03/2020
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5
/5
★★★★★
Fast and efficient
Acheteur Vérifié
purchased on 13/04/2020
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5
/5
★★★★★
Serious site and very responsive customer service! Thank you Smoke-it!
Acheteur Vérifié
purchased on 31/03/2020
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5
/5
★★★★★
As ordered and received very quickly!
Acheteur Vérifié
purchased on 13/04/2020
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5
/5
★★★★★
Delivery received promptly thank you
Acheteur Vérifié
purchased on 12/04/2020
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5
/5
★★★★★
Top-notch store
Acheteur Vérifié
purchased on 05/04/2020
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5
/5
★★★★★
Top store. Very responsive to emails and phone calls. The choice is there and much cheaper than in some stores. Fast delivery, even during this period of confinement when everything is slow.
Acheteur Vérifié
purchased on 11/04/2020
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5
/5
★★★★★
Satisfied with order tracking
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
Very good, suitable packaging, site to be recommended
Acheteur Vérifié
purchased on 04/04/2020
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5
/5
★★★★★
Very good perfect
Acheteur Vérifié
purchased on 10/04/2020
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1
/5
★☆☆☆☆
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
Acheteur Vérifié
purchased on 08/04/2020
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Answer from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
5
/5
★★★★★
Perfect, I was even contacted by phone to see if it was possible to send me another color of item, as the one ordered was no longer available...!
Acheteur Vérifié
purchased on 09/04/2020
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