★★★★★
based on 3923 reviews published
Latest neutral customer reviews
The maintenance and cleaning products are of good quality and the shipment was careful. However, the beige Luxor dye (Porsche) I received is disappointing, the color is very close but not quite the same as my original interior, and the product appears poorly mixed; despite vigorous shaking of the bottle before use, there are still clumps of darker pigments that do not mix. I suffered the consequences on a dyeing of the steering wheel center that turned into a fiasco while I was looking for a discreet and uniform repair. Perhaps the aerosol dye is a better solution?
Regarding the Beige Luxor Porsche shade, it is important to specify that the original color of the leather can evolve over time. Exposure to UV, wear, friction, products used over the years, or even the absorption of sebum gradually modify the actual shade of the leather. In this context, it becomes objectively difficult, if not impossible, to determine whether the perceived difference comes from the dye or the aging of the leather in place, particularly on a highly stressed element like a steering wheel center.
Regarding the appearance of the product, some highly pigmented shades may present a phenomenon of natural decantation. Manual shaking, even vigorous, may sometimes not be sufficient to perfectly re-homogenize the formulation; the use of a mechanical stirrer is then recommended to achieve optimal dispersion of the pigments before application.
We fully understand your disappointment, especially when the goal is a discreet and localized repair. It is precisely for this type of situation that we recommend, when possible, a broader recoloring of the element or resorting to a color made on a sample, the only method allowing adaptation to the actual and current shade of the leather.
Regarding your question, SOFOLK does not offer custom dye packaged in aerosol. The available aerosols are intended for standard uses and do not allow the same level of precision as a shade applied in a controlled manner.
We remain at your disposal via our technical support to analyze your case in more detail and guide you towards the most suitable solution.
I was disappointed by your satin silky varnish and recommended a silky matte varnish that is far from matte. As a result, the interior is not homogeneous.
Despite the payment for a manufacturer research regarding the color (for re-pigmentation of the steering wheel), the color sent (oat) does not match that of the steering wheel but rather that of the seats and others.
Thank you for taking the time to share your feedback. We are sorry to hear that the color sent does not meet your expectations for the re-pigmentation of your steering wheel.
At Jaguar, the leather color code is different from that of the seats. You ordered the code corresponding to the seats and not to the steering wheel, which is why your color was not correct.
If you would like the correct color, please find the right code and send it to us...
Best regards,
The SOFOLK team
The color does not seem right to me. I sent a sample to get the color and the one they gave me is lighter. I took the sample from the sofa itself and comparing it with that same area the color is lighter. I expected it to be exact so I wouldn't have to paint the entire sofa and it hasn't been like that.
Hello, we are satisfied with the quality of the products. But disappointed with the proposed solution to buy a new can for 75 euros. Our initial order in English green matches our sofa and the color chip on the can. The product, however, does not match at all. We would have appreciated a commercial gesture: exchange... discount.... Best regards
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with the quality of our products, but we are sorry to learn that the color does not meet your expectations. Your feedback is valuable, and we take your request for a commercial gesture into account.
In principle, we always do what you ask because our priority is for you to finalize your project within a controlled budget.
For this reason, we have just applied a gesture on your ongoing quote and we apologize for this oversight that we will report to our sales department.
Thank you in advance for your understanding,
Best regards,
The SOFOLK team
The products look very good, however it arrived broken the product had leaked in the package. And so the spray system is broken
Thank you for your message and we are sorry to hear that your package arrived damaged.
If you need another valve, please contact our support, we will take care of it very quickly.
Thank you again for your understanding.
Best regards,
The SOFOLK support
The color I received was very different to the color chart from Sofolk.
Direct plastic paint of very good quality, the adhesion and flexibility tests are quite satisfactory. (plastic PP EPDM) It's a pity there isn't more technical information on the application: applying thin layers is recommended, impossible without the addition of an acrylic thinner, which requires viscosity tests and thus consumes product.. Impeccable packaging! Delivery time of one week is a bit long but it's a custom color so it's acceptable.
Looking forward to seeing you again.
The biocide mold product seems effective but it has only been applied for a few days. However, I could not access the user manual. So I proceeded at random.
The leather renovation side is impressive, but the received color is very disappointing. It's a shame that the explanations regarding the choice of dye and the base color of the leather are not clearer.
We understand that choosing a color can be delicate, and we strive to provide clear instructions to assist our customers in this process. If you need further assistance in adjusting the color or for any other questions, please do not hesitate to contact us. We are here to help you achieve the best possible result.
Sofol Support
The renovation product is effective but the color does not match exactly despite careful selection from the color chart.
Mixed
0: Everything is correct except that the shade chosen from the color chart, well in the end the one I received is lighter than the seat and the chosen shade is different.