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G
Rating: 1 out of 5
First delivery went wrong and only action after my reminder. Meanwhile, the second attempt has also not been delivered yet.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1 and 2 stars
Reset filtersP
Rating: 2 out of 5
I am satisfied with the product but the delivery time of 3/5 days was crushed.
Order of October 7, delivery on October 21.
Review your delivery service. The two stars are only for the delivery. Luckily I had allowed some margin for the delivery time because I am going abroad for 1 month in two days.
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Order of October 7, delivery on October 21.
Review your delivery service. The two stars are only for the delivery. Luckily I had allowed some margin for the delivery time because I am going abroad for 1 month in two days.
R
Rating: 1 out of 5
I still haven't received the refund for my returned belt.
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J
Rating: 1 out of 5
I have com
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W
Rating: 1 out of 5
Worthless idiots they are
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
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Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
A
Rating: 2 out of 5
Very poor communication with this supplier.
Not recommended
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Not recommended
P
Rating: 1 out of 5
Worthless company, very bad service, I have been made 150 euros lighter, you hear nothing from them anymore, I think I will take a day off to go there to get my money back, going through the court would cost much more, really a shame for the retailers.
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F
Rating: 1 out of 5
The teeth can't hold it because it is very soft. I damped it in the bin immediately
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T
Rating: 1 out of 5
I am 100% confident that nobody actually uses these. £120 FOR A PIECE OF PLASTIC with a NO RETURNS POLICY!!! It is absolutely 100% not possible that you can sleep for 7 hours with this massive piece of hard plastic around your teeth. So angry with myself that I bought this. £120!!!!
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G
Rating: 1 out of 5
I have not received my order that I paid for. I will initiate legal action.
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M
Rating: 1 out of 5
I can't even find my last purchase on your site !??
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A
Rating: 1 out of 5
I have been waiting for 6 weeks for the delivery of my product and still nothing. There is no tracking number and there has been nothing left in my letter box to say someone has tried to deliver. Please can you investigate this and sort this out. Thank you.
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N
Rating: 1 out of 5
Order placed on the site. Payment debited immediately. Package supposedly delivered a week later but never arrived. 140 € lost!
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J
Rating: 1 out of 5
Product never arrived, lots of emails sent to try and resolve and nothing sorted. Wouldn't recommend.
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W
Rating: 1 out of 5
Horrible to deal with, received an empty box. Avoid.
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D
Rating: 1 out of 5
Just been charged over £100 in customs charges.
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R
Rating: 2 out of 5
I ordered a pillow but have not received anything yet
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M
Rating: 2 out of 5
the shirt with air cushion is really very uncomfortable. this is not a solution. and because it has been worn for 1 night, it is not returnable.
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D
Rating: 1 out of 5
Product not received!
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W
Rating: 1 out of 5
Order placed on 28 Feb 2025. But the product - cleaning tablets do not ship yet (18 Mar 2025). Have committed to ship last week but no response as of today. No proactive update.
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A
Rating: 2 out of 5
Mask came in good time. Mask does not work for me. It leaks when sleeping on your side very disappointed.
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N
Rating: 1 out of 5
Product conforms to my order but I will not order again because the amount of plastic for the packaging is huge. Hence the poor rating. We won't get by with methods like that. I can provide you with a photo and you will see that it is nonsense. They sent me 3 small nasal dilators in 3 different full plastic packages. I do not understand this stubbornness to use such rubbish. I would order again if the packaging methods change. Too bad because the product is great.
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S
Rating: 1 out of 5
Package never received. And I have not been refunded.
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J
Rating: 1 out of 5
I was recommended this product after doing a sleep test but turns out to be a terrible product. Followed the instructions to set mould to my mouth and it didn’t work therefore the mouth guard becomes completely useless.
I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
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I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
C
Rating: 1 out of 5
Try to turn in bed with
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H
Rating: 2 out of 5
Had to wait a long time for the delivery, stated 3 to 4 working days but I had to wait 9 working days
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T
Rating: 2 out of 5
Too long delay and unsuitable magnets with pacemaker.
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R
Rating: 1 out of 5
Order placed on 05/01 and not yet received on 31/01
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C
Rating: 1 out of 5
The anti-rolling t-shirt on the back is ineffective. I still end up on my back and continue to snore
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P
Rating: 2 out of 5
Product was supposed to be delivered. Note in the mailbox from GLS that it was placed somewhere but found nothing.
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I
Rating: 1 out of 5
Website looked to be English, but did not advise shipping was from Germany and would incur customs charges. Contacted company who just pointed at FAQs and blamed Brexit. No hint of apology. Was landed with a £40 customs and handling charge. Please beware - their prices are cheap, but not all that it seems!
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N
Rating: 1 out of 5
I still haven't received my sausage t-shirt. The amount has been charged and my t-shirt was said to be delivered by GLS. But no, still nothing 3 weeks later. Should I give up on it?
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A
Rating: 1 out of 5
I didn’t receive my order
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D
Rating: 2 out of 5
took too long
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M
Rating: 1 out of 5
Hello
At this time I still haven't received my order from 19/12/2024 can you imagine my satisfaction? Moreover, no information on the tracking of my DHL order more flashy than effective. Very negative evaluation. I hope for a very soon delivery.
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At this time I still haven't received my order from 19/12/2024 can you imagine my satisfaction? Moreover, no information on the tracking of my DHL order more flashy than effective. Very negative evaluation. I hope for a very soon delivery.
V
Rating: 1 out of 5
The guard was somehow difficult to mould, they don't say if not hot enough, will not mould on your teeth. If too hot, it burns your tongue and gums. After several tries, it moulded better. But this does not relieve from snoring at all, test and confirmed by my partner, with video recording.
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R
Rating: 2 out of 5
My order was delivered by DHL... but I received nothing, I reported that to Somnishop. They are working on it but very sloppy...
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G
Rating: 1 out of 5
still nothing received
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J
Rating: 1 out of 5
I have not received my last order !!!!!
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M
Rating: 1 out of 5
Product not delivered. Little help from customer service. Very poor for a medical product.
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