Customer reviews of SomniShop

8,8 /10

Based on 1 015 published reviews

5 735 72% 4 132 13% 3 41 4% 2 25 2% 1 82 8%

Summary of reviews

The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.

Reviews 1 and 2 stars

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Shaukat D.

Published on 24/01/2024 à 13h36

Product wasn’t good

Chris G.

Published on 17/01/2024 à 13h13

Avoid. Very poor management of a complaint.

The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,

Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.

However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.

Thank you for your understanding.

Best regads
SomniShop-Team

Roger M.

Published on 01/01/2024 à 16h11

Product has not been delivered.

mike P.

Published on 13/11/2023 à 14h07

The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC

Garth S.

Published on 07/11/2023 à 18h46

I have still not received the product.

Kyle G.

Published on 30/10/2023 à 15h06

I haven’t received my order

Sarah R.

Published on 25/09/2023 à 12h53

The somniguard hurts my mouth and does not fit in well. I have not managed to sleep in it yet because it is too uncomfortable

Carlos T.

Published on 11/09/2023 à 19h58

I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.

Angela M.

Published on 11/09/2023 à 19h25

The device is too large for my mouth, it makes me gag and can’t keep it in for more than 30 minutes. It also creates a lot of saliva.

Stefan L.

Published on 07/09/2023 à 06h21

Moulding of the appliance didn't work very well. The mouth pieces just slip out of hold too easily. Otherwise, the Tomed Somnoguard Ap2 has been effective and improved my snoring.

DANIEL S.

Published on 18/08/2023 à 06h50

Not good, bulking, uncomfortable

Richard M.

Published on 02/08/2023 à 19h01

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

Paul H.

Published on 19/07/2023 à 14h38

From Germany so not “uk” and price excessive when product seen. (Which also have not had any beneficial effect).

Ciaran M.

Published on 20/06/2023 à 14h32

My product has still not arrived.

stephen M.

Published on 17/06/2023 à 17h30

Returned item unopened and requested full refund only to be told because adhesive label that stuck to the mask packaging meant the goods were damaged and I would not be refunded.
JOKE of a company

Tak Y.

Published on 17/06/2023 à 06h50

This device vibrate too strong and too fast. It happened that my husband was waken up over 10 times a night which was a disturbing. The price is not match with it’s performance.

Response from SomniShop

Hello thank you for your message. The intensity of the vibration of the somnipax belt is adjustable. Please try to choose a lower vibration intensity. You can find the detailed instructions on how to do so in the instruction manual in Chapter 7 "How do I use somnipax belt correctly" in the paragraph "Adjust the intensity of vibration". It should be on page 11. I hope this helps you!
Kind regards,
SomniShop-Team

DANIEL D.

Published on 28/03/2023 à 16h38

The mask was no good and it cannot be returned an expensive waste of money.

Trudi D.

Published on 28/03/2023 à 14h07

Awful customer service!

Tony C.

Published on 25/01/2023 à 20h44

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

John S.

Published on 24/01/2023 à 11h06

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

Neil W.

Published on 20/01/2023 à 12h34

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Pat S.

Published on 20/12/2022 à 14h35

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I Emailed on 10th December with query as tracking was not working on link provided . Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date 😡

Grace E.

Published on 13/12/2022 à 14h57

I never received my item and still haven’t received my refund.

Faolain O.

Published on 09/12/2022 à 17h35

Delivery took 9 business days

Pete C.

Published on 03/12/2022 à 09h02

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

Julian M.

Published on 29/11/2022 à 10h40

The mouth peice only has a marginal affect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advise you can give. Julian Mason.

Balazs D.

Published on 08/11/2022 à 20h03

The received product is not usable. Customer service does not respond to any inquiry.

Mark S.

Published on 19/10/2022 à 12h50

Product was sub standard.

Jane R.

Published on 05/10/2022 à 12h30

Not worth the price.. Could have got cheaper if i looked around...

Luigi C.

Published on 04/10/2022 à 12h09

It was not clear that the shipping was going to take place from the Uk or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnoea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice . Please be guided.
Thank you. Luigi Cassar Manghi

David G.

Published on 27/09/2022 à 11h22

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

Jennie C.

Published on 23/09/2022 à 19h13

Sadly I only realised that I could not return the product under the 30 day refund guarantee after it had been opened . I was very upset to find that I had trusted £ 169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting .

Mark C.

Published on 16/09/2022 à 16h15

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

Carl K.

Published on 19/08/2022 à 14h50

I still have not received the product ordered over a month ago.

Faolain O.

Published on 04/08/2022 à 12h24

Hurts my upper front teeth, makes my mouth salivate too much

Eddie R.

Published on 21/07/2022 à 11h23

With postal charges I paid £16 for eight bands, seven of which I've sent straight to land fill because I dont need them

This means the one band I needed cost me £16 OUTRAGEUOS!!!

Pat S.

Published on 16/07/2022 à 22h20

No connection hose so could not use

Lorraine B.

Published on 12/07/2022 à 18h51

Item never arruvec

JYOTIKAR P.

Published on 23/06/2022 à 12h15

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

Samantha R.

Published on 14/04/2022 à 12h04

I still have not received this