Customer reviews of SomniShop

8,6 /10

Based on 3 020 published reviews

5 1 962 65% 4 591 20% 3 147 5% 2 93 3% 1 227 8%

Summary of reviews

SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.

Reviews 1 and 2 stars

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Iktam M.

Published on 11/03/2024 à 12h39

The product is useless

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Hein D.

Published on 04/03/2024 à 16h29

I have a wider jaw and therefore there is about 7 mm of excess material on both sides on the inside. This makes the brace so uncomfortable that I can't get used to it. I am looking for a fully customized brace.

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Andrew H.

Published on 29/02/2024 à 15h19

Delivered promptly but after following instructions to mould correctly device would not stay in place. With my mouth closed almost impossible to breathe unless you can breathe through your nose all the time. When I opened my mouth to breathe the device would fall out. I have found a much better mandible available for a fraction of the price.

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Published on 26/02/2024 à 15h16

I still haven't received the package, called and emailed you and got no response. Very disappointed due to the importance of this.

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Tom L.

Published on 08/02/2024 à 13h51

Nothing wrong with the product, but really uncomfortable in the mouth. Reluctant to use it

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Paula N.

Published on 06/02/2024 à 15h06

I haven't received anything!!! I ordered a hose holder that I need for my c-pap device to be able to breathe at night. I'm really upset that I haven't received anything. You could see that the package was delivered in Brabant, but I don't live there at all. I live in Utrecht. So what now, how will you solve this??? Please respond to my question. Regards, Paula Naumann

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Gerens W.

Published on 06/02/2024 à 13h42

took a week to receive a card saying customs had not been paid had to send it back or i would of been paying double price the website is SomniShop uk you don't expect customs charge not to be paid from a company advertising in the uk

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Catherine R.

Published on 27/01/2024 à 12h47

I have not received my order, it has been over a month, it's theft and my money

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Shaukat D.

Published on 24/01/2024 à 13h36

Product wasn’t good

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Michel

Published on 17/01/2024 à 13h41

terrible delivery, it seems that the delivery company cannot read addresses or does it on purpose, unknown address every time, terrible and the bubble silicone has nothing to do with silicone anymore, the less it goes, the less it goes, as for the rest it relaxes in a short time. to be reviewed

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Chris G.

Published on 17/01/2024 à 13h13

Avoid. Very poor management of a complaint.

The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,

Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.

However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.

Thank you for your understanding.

Best regards
SomniShop-Team

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François G.

Published on 16/01/2024 à 12h25

I have been waiting for my package for fifteen days. Still nothing received. I find this lamentable

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Catherine K.

Published on 09/01/2024 à 10h56

Impossible to sleep with the cushion in my back. Since then I have had tension problems that I didn't have before. My cardiologist told me to stop using it. I am sorry, I will talk to my general practitioner. Best regards

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Roger M.

Published on 01/01/2024 à 16h11

Product has not been delivered.

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Heleen K.

Published on 12/12/2023 à 20h25

I still haven't received my order, I've been waiting for 2 weeks…

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Agnes T.

Published on 08/12/2023 à 13h30

Still nothing received...... while the package tracking states it was deposited in the mailbox. 177 euros lost......

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Jean-Paul V.

Published on 28/11/2023 à 17h22

I did not receive my order. Yet the GLS delivery person says they delivered it while I was at home that day.

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Alain P.

Published on 23/11/2023 à 22h04

I wanted to exchange a t-shirt because it was too big. But customer service claimed there was a stain on the returned t-shirt to avoid refunding anything.

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Mike P.

Published on 13/11/2023 à 14h07

The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC

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Adrien R.

Published on 10/11/2023 à 14h29

Despite

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Frits D.

Published on 08/11/2023 à 17h36

Strange, haven't received anything yet but still had to give a review

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Garth S.

Published on 07/11/2023 à 18h46

I have still not received the product.

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Ben S.

Published on 02/11/2023 à 15h34

No communication, no delivery.

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Kyle G.

Published on 30/10/2023 à 15h06

I haven’t received my order

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They D.

Published on 26/10/2023 à 19h03

I am waiting since August 1st on my order. They refuse to give a refund while the package was lost at DHL. Don't buy here.

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Justyna E.

Published on 16/10/2023 à 18h28

Order placed 25th September, not received yet.

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Ger V.

Published on 30/09/2023 à 16h58

Received twice and not good, and paid twice, 1st time E 69.99 in Sint Oederode, 2nd time E 93.95 in Hedorf with problems returning. For me a company zero. zero

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Sarah R.

Published on 25/09/2023 à 12h53

The somniguard hurts my mouth and does not fit in well. I have not managed to sleep in it yet because it is too uncomfortable

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Joke D.

Published on 20/09/2023 à 15h56

Too bad I never received my package.......

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Agnès M.

Published on 19/09/2023 à 16h19

I was very disappointed because size L does not correspond at all to the dimensions indicated on the site

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Carlos T.

Published on 11/09/2023 à 19h58

I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.

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Angela M.

Published on 11/09/2023 à 19h25

The device is too large for my mouth, it makes me gag and can’t keep it in for more than 30 minutes. It also creates a lot of saliva.

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Stefan L.

Published on 07/09/2023 à 06h21

Moulding of the appliance didn't work very well. The mouth pieces just slip out of hold too easily. Otherwise, the Tomed Somnoguard Ap2 has been effective and improved my snoring.

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Marco V.

Published on 28/08/2023 à 12h07

Product defective due to leakage at the connection bracket. This caused a loud whistling sound. Size of the mask does not match what is stated on the website. Reported but have not received a response yet. Product returned, also no response received. Shameful.

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Colette S.

Published on 18/08/2023 à 06h50

The sleeping position has become very uncomfortable and causes me severe back pain. It’s a false solution.

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Daniel S.

Published on 18/08/2023 à 06h50

Not good, bulking, uncomfortable

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John E.

Published on 16/08/2023 à 13h06

The 3 bottles were not well packed. Despite the stickers on the outside of the box, care was not taken during transport. Two of the three bottle caps were damaged and therefore unusable. Fortunately, no liquid leaked.

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Richard M.

Published on 02/08/2023 à 19h01

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

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Paul H.

Published on 19/07/2023 à 14h38

From Germany so not 'uk' and price excessive when product seen. (Which also have not had any beneficial effect).

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Kurt B.

Published on 18/07/2023 à 12h20

after more than 2 weeks my order has not yet arrived and one cannot say when it will

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