Customer reviews of SomniShop

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8,6 /10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews

Summary of reviews

SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.

Reviews 1 and 3 stars

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M
Michel V.
Rating: 3 out of 5
the silicone is more like plastic now, as for the harness it stretches at a great speed, it's not what it used to be.
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Nicole
Rating: 3 out of 5
Everything was impeccable in terms of ordering and delivery.
But after a certain use of the T-shirt, I think it does not solve my positional apnea problem despite regular washing to regain its "size" and initial shape. It was supposed to prevent me from sleeping on my back and snoring, so in this position (with apnea). However, according to my connected watch, the snoring is still there and I noticed that I could wake up almost on my back because the pocket and foam roll position themselves on the side...under the shoulder blade (too low?)
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Waardeloos
Rating: 1 out of 5
Worthless idiots they are
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
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Patrick E.
Rating: 1 out of 5
Worthless company, very bad service, I have been made 150 euros lighter, you hear nothing from them anymore, I think I will take a day off to go there to get my money back, going through the court would cost much more, really a shame for the retailers.
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Didier H.
Rating: 3 out of 5
The tracking number does not m
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David C.
Rating: 3 out of 5
Took 17 days to receive product (at one point DHL returned it to Somni shop - no explanation given and I had to chase!) other than communication and delivery service was good.
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Mike K.
Rating: 3 out of 5
Product arrived well, no complaints further but the quality compared to the price was worthless. I could just as well have ordered a cheap one again.
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Jacques H.
Rating: 3 out of 5
Delivery times are too long
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Joymans
Rating: 3 out of 5
Products are very expensive. For a small piece of plastic you pay 75 euros. An example is the Somnipax against mouth breathing.
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Sylvie D.
Rating: 3 out of 5
Good system for sleep apnea
The t-shirt is of good quality and made of very pleasant fabric to wear. For me, the size is consistent with my other t-shirts for the bust but I had to cut the sleeves to be comfortable (indeed, obese people often have big arms). I'm afraid the next size up will be too big. Much more pleasant than other systems with elastics that are uncomfortable during the night. It just lacks a bit of color!
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Francis O.
Rating: 1 out of 5
The teeth can't hold it because it is very soft. I damped it in the bin immediately
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Tony M.
Rating: 1 out of 5
I am 100% confident that nobody actually uses these. £120 FOR A PIECE OF PLASTIC with a NO RETURNS POLICY!!! It is absolutely 100% not possible that you can sleep for 7 hours with this massive piece of hard plastic around your teeth. So angry with myself that I bought this. £120!!!!
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Gilles P.
Rating: 1 out of 5
I have not received my order that I paid for. I will initiate legal action.
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A.j.j. T.
Rating: 3 out of 5
The delivery of the order was fine.
The device came with a description that was poorly readable (very small letters).
What to do if the device needs to be returned (there is a test period of 40 days attached) is missing. Not good therefore.





It
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Michel V.
Rating: 3 out of 5
the material is not what it used to be, not silicone plastic, but plastic silicone, wears out quickly ??????????????????????????????????
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Mehand M.
Rating: 1 out of 5
I can't even find my last purchase on your site !??
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F J.
Rating: 3 out of 5
Relatively quickly delivered from Germany. The PosiForm pillow 'forces' your head into a certain position and feels a bit too 'hard' for me. The edge in the middle doesn't really prevent you from turning on your back; your head then ends up in the other pre-shaped half. All in all a somewhat disappointing experience, but that may be different for others. I have had the pillow for 3 weeks now and will continue to use it in hopes of improvement.
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Andy W.
Rating: 1 out of 5
I have been waiting for 6 weeks for the delivery of my product and still nothing. There is no tracking number and there has been nothing left in my letter box to say someone has tried to deliver. Please can you investigate this and sort this out. Thank you.
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Nathalie P.
Rating: 1 out of 5
Order placed on the site. Payment debited immediately. Package supposedly delivered a week later but never arrived. 140 € lost!
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James T.
Rating: 1 out of 5
Product never arrived, lots of emails sent to try and resolve and nothing sorted. Wouldn't recommend.
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Wesley D.
Rating: 1 out of 5
Horrible to deal with, received an empty box. Avoid.
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Dave H.
Rating: 1 out of 5
Just been charged over £100 in customs charges.
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William A.
Rating: 3 out of 5
Product conforms. Delivery less fast than usual.
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Dominique J.
Rating: 1 out of 5
Product not received!
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Michèle C.
Rating: 3 out of 5
The product, quite expensive, is very rudimentary: there is not even a fastening system for the straps.
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Dominique B.
Rating: 3 out of 5
The transport service was lacking: my order from March 4 was only delivered to me in person on March 30, after my 3 successive reminders by email.
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W Y.
Rating: 1 out of 5
Order placed on 28 Feb 2025. But the product - cleaning tablets do not ship yet (18 Mar 2025). Have committed to ship last week but no response as of today. No proactive update.
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Yael R.
Rating: 3 out of 5
The size guide and the size offer should be improved. The anti-snoring t-shirt ordered smaller than recommended arrived too big to be adjusted (for info I took size S for 183cm).
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Nicolas V.
Rating: 1 out of 5
Product conforms to my order but I will not order again because the amount of plastic for the packaging is huge. Hence the poor rating. We won't get by with methods like that. I can provide you with a photo and you will see that it is nonsense. They sent me 3 small nasal dilators in 3 different full plastic packages. I do not understand this stubbornness to use such rubbish. I would order again if the packaging methods change. Too bad because the product is great.
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Sandrine D.
Rating: 1 out of 5
Package never received. And I have not been refunded.
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Luc T.
Rating: 3 out of 5
Fast and conforming shipment, quite good efficiency, but the cylinder tends to move and shift to the side during the night.
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James S.
Rating: 1 out of 5
I was recommended this product after doing a sleep test but turns out to be a terrible product. Followed the instructions to set mould to my mouth and it didn’t work therefore the mouth guard becomes completely useless.
I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
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Christian B.
Rating: 1 out of 5
Try to turn in bed with
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Roland
Rating: 1 out of 5
Order placed on 05/01 and not yet received on 31/01
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Christian C.
Rating: 1 out of 5
The anti-rolling t-shirt on the back is ineffective. I still end up on my back and continue to snore
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Ian C.
Rating: 1 out of 5
Website looked to be English, but did not advise shipping was from Germany and would incur customs charges. Contacted company who just pointed at FAQs and blamed Brexit. No hint of apology. Was landed with a £40 customs and handling charge. Please beware - their prices are cheap, but not all that it seems!
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Ruud M.
Rating: 3 out of 5
Product was delivered well but I had to wait for it. It is certainly not the case that when you order, you get the product delivered the next day
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Jw
Rating: 3 out of 5
Ordered products on January 3, delivered only on January 15. The site mentions a delivery time of 2-3 working days.
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Nicole F.
Rating: 1 out of 5
I still haven't received my sausage t-shirt. The amount has been charged and my t-shirt was said to be delivered by GLS. But no, still nothing 3 weeks later. Should I give up on it?
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Argus R.
Rating: 1 out of 5
I didn’t receive my order
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