Customer reviews of SomniShop

Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping mybteeth can slip out of the bottom tray causing snoring.

Avoid. Very poor management of a complaint.

The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,

Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.

However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.

Thank you for your understanding.

Best regads
SomniShop-Team

Product has not been delivered.

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC

I have still not received the product.

I haven’t received my order

The somniguard hurts my mouth and does not fit in well. I have not managed to sleep in it yet because it is too uncomfortable

I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.

Not good, bulking, uncomfortable

Not a good device, had to go back to my older mouth guard.

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

My product has still not arrived.

Returned item unopened and requested full refund only to be told because adhesive label that stuck to the mask packaging meant the goods were damaged and I would not be refunded.
JOKE of a company

This device vibrate too strong and too fast. It happened that my husband was waken up over 10 times a night which was a disturbing. The price is not match with it’s performance.

The mask was no good and it cannot be returned an expensive waste of money.

Awful customer service!

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

Caveat emptor.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I Emailed on 10th December with query as tracking was not working on link provided . Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date 😡

I never received my item and still haven’t received my refund.

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

The received product is not usable. Customer service does not respond to any inquiry.

Product was sub standard.

Great service

Not worth the price.. Could have got cheaper if i looked around...

It was not clear that the shipping was going to take place from the Uk or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnoea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice . Please be guided.
Thank you. Luigi Cassar Manghi

No effect on my husband’s snoring

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

Sadly I only realised that I could not return the product under the 30 day refund guarantee after it had been opened . I was very upset to find that I had trusted £ 169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting .

It took 4 weeks for me to receive my package

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

I still have not received the product ordered over a month ago.

Hurts my upper front teeth, makes my mouth salivate too much

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50