Customer reviews of SomniShop

You are not a British shipping company

Item never arruvec

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

Patronising customer support when I emailed in as my item was late arriving.

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

I still have not received this

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

Their website kept emptying the basket at checkout. Then sent the wrong size. Weren't even willing to pay for return postage. So got a refund and shopped elsewhere.

Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.

utterly rujbbish made no difference they just make up a device say it will do something but it does not.... yet they get away with it no refund offered

Don’t work for me at all. Will try another device

I have never received my purchase and the retailer was very unhelpful.

Due to complicated webpage, ordered the wrong size and they will not accept a return nor provide any compensation or offer of goodwill. Waste of money. Would never buy from here again

Not received the item.

The product purchased was not fit for purpose.

Faster delivery, was not expecting product to be Shi from Germany, other suppliers offer faster service for the same product

Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all

Very expensive for what product is , a small piece of plastic !

I still haven’t received delivery of my order !! What is happening ? [email protected]

Very expensive for such a flimsy mask.

I order this on the 26/02/20 and it has yet to arrive. So I would piont to the postal as an area for improvement.

I have not received the item yet.

Cannot track my item on their tracking website with the number provided. List my item as: "not found"

Product did not yet arrive. Why??

I'm used to a dentist moulded snore guard.....o bought this as a temporary replacement. It serves it's purpose for a while. It doesn't allow mouth breathing and seems expensive for what it is.

I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that.

I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.

The order and confirmation took place on 03.04.2018. The goods were only delivered on 10.04.2018. I think too late, because it was said that the shipment takes place 1 day after order.

Unfortunately the product is not as described! It does not fulfil its function in any way!

Pillow not suitable for the purpose because it is too wide and yet possible to lie on your back. That should prevent the pillow. Return costs should be for the account of the customer

Still not delivered after ten days. No contact option under the indicated telephone numbers

Again and again problems with the delivery. Once long waits about 1 week until the delivery. In the following order after 8 days before delivery requested, would be coming. (This delivery has only arrived today. It was a 2nd delivery (this time with tracking) and see, after another 3 days the delivery was there.

ordinary