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Z
Rating: 1 out of 5
I never received the item.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1 and 3 stars
Reset filtersR
Rating: 3 out of 5
The product is not working as expected, and it can't be returned once it is open from the box. I recommend other buyers to try first in other shops where they can have a free trial first.
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D
Rating: 1 out of 5
Item never arrived
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J
Rating: 1 out of 5
This product did not work for me
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M
Rating: 3 out of 5
I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some
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G
Rating: 1 out of 5
Product does not meet the description at all
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C
Rating: 1 out of 5
I've already started a complaint with them directly.
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M
Rating: 3 out of 5
There is a big problem with the size of the T-shirts. Usually, I wear XL, or even XXL. I finally took M, having had to return the order each time. For now, I am not convinced of the effectiveness of the system, as I often wake up in the morning on my back with the roll slipped to the side.
I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
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I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
B
Rating: 3 out of 5
Hello,
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
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When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
Response from SomniShop
Hello,
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
B
Rating: 1 out of 5
Shipment never arrived.
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J
Rating: 1 out of 5
DO NOT USE THIS COMPANY. E-commerce websites should be transparent in disclosing the origin of goods and any potential customs duties. This website does not easily show such information and with local domains (.co.uk) and local customer service numbers it deceitfully portrays a UK based company which is not the case. I was stung for import duties and VAT on top of the high price already paid, disgusting service, spread the word and be warned to use other suppliers of CPAP equipment.
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J
Rating: 3 out of 5
the product has changed compared to previous years: the sizes seem to be shorter and no longer stay in the nostrils
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H
Rating: 1 out of 5
I have a wider jaw and therefore there is about 7 mm of excess material on both sides on the inside. This makes the brace so uncomfortable that I can't get used to it. I am looking for a fully customized brace.
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R
Rating: 3 out of 5
My order references 09k104380A - 94H3H8J. Following my request to exchange two M T-shirts (way too big) from 20/2/24, I did not understand the meaning of your response, and therefore, I did not follow up.
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C
Rating: 3 out of 5
Not clear the product was coming from outside UK. I paid 50% in charges to receive in the UK
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A
Rating: 1 out of 5
Delivered promptly but after following instructions to mould correctly device would not stay in place. With my mouth closed almost impossible to breathe unless you can breathe through your nose all the time. When I opened my mouth to breathe the device would fall out. I have found a much better mandible available for a fraction of the price.
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V
Rating: 1 out of 5
I still haven't received the package, called and emailed you and got no response. Very disappointed due to the importance of this.
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T
Rating: 1 out of 5
Nothing wrong with the product, but really uncomfortable in the mouth. Reluctant to use it
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P
Rating: 1 out of 5
I haven't received anything!!! I ordered a hose holder that I need for my c-pap device to be able to breathe at night. I'm really upset that I haven't received anything. You could see that the package was delivered in Brabant, but I don't live there at all. I live in Utrecht. So what now, how will you solve this??? Please respond to my question. Regards, Paula Naumann
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C
Rating: 1 out of 5
I have not received my order, it has been over a month, it's theft and my money
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S
Rating: 1 out of 5
Product wasn’t good
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M
Rating: 3 out of 5
Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping my teeth can slip out of the bottom tray causing snoring.
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C
Rating: 1 out of 5
Avoid. Very poor management of a complaint.
The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,
Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.
However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.
Thank you for your understanding.
Best regards
SomniShop-Team
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The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,
Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.
However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.
Thank you for your understanding.
Best regards
SomniShop-Team
F
Rating: 1 out of 5
I have been waiting for my package for fifteen days. Still nothing received. I find this lamentable
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C
Rating: 1 out of 5
Impossible to sleep with the cushion in my back. Since then I have had tension problems that I didn't have before. My cardiologist told me to stop using it. I am sorry, I will talk to my general practitioner. Best regards
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R
Rating: 1 out of 5
Product has not been delivered.
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M
Rating: 3 out of 5
Delivery was not done by DHL but by PostNL
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L
Rating: 3 out of 5
Mask is comfortable but the air does not flow well through the openings,
therefore I cannot breathe calmly.
Maybe it's just a matter of getting used to and trying again.
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therefore I cannot breathe calmly.
Maybe it's just a matter of getting used to and trying again.
H
Rating: 1 out of 5
I still haven't received my order, I've been waiting for 2 weeks…
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A
Rating: 1 out of 5
Still nothing received...... while the package tracking states it was deposited in the mailbox. 177 euros lost......
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K
Rating: 3 out of 5
The order was sent quickly but I still sometimes arrive on the back. The t-shirt deforms and I end up with the
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J
Rating: 1 out of 5
I did not receive my order. Yet the GLS delivery person says they delivered it while I was at home that day.
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A
Rating: 1 out of 5
I wanted to exchange a t-shirt because it was too big. But customer service claimed there was a stain on the returned t-shirt to avoid refunding anything.
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V
Rating: 3 out of 5
Cannot give a review - have not received anything yet
Good follow-up on the issue - product delivered after a month
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Good follow-up on the issue - product delivered after a month
P
Rating: 3 out of 5
The order arrived in good order after almost a week. This was due to GLS having problems with delivery in the Netherlands. SomniShop NL could not do anything about this. But when I emailed them about it, it was never answered. That's why I can only give three stars.
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C
Rating: 3 out of 5
Hey, it would be better to deliver the products first and then ask if I'm satisfied…
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P
Rating: 3 out of 5
Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results
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F
Rating: 3 out of 5
Very disappointed
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J
Rating: 3 out of 5
My order never arrived. Either DHL did not receive the order, or DHL lost it. When I called at the end of the delivery period (Wednesday), I was told I would receive news after contacting DHL. On Friday morning, when I called because I had not heard anything, the person told me they would send me a new package as soon as possible. On Friday at 2 PM, they sent me an email to inform me that they would send my package on Monday and offered me 10% off my next order. I requested a refund which I received in a very short time. So there is a service, which could be more responsive, but which does its job, hence my average rating.
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M
Rating: 1 out of 5
The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC
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