Customer reviews of SomniShop

Nothing to change

Product works great.
Only broke within half a year.
A part came loose while I was sleeping.
Fortunately, I woke up from it.
Now I have contacted customer service and they say they can't do anything for me.
The lifespan of the product is at least 1 year to 1.5 years. But after half a year they can do nothing for you anymore.
Very poor service.

I never received my item and still haven’t received my refund.

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

Shipping costs are way too expensive!

The package must have been repackaged by the post office, the box being damaged.
The order was not affected

I have been using SoClean bracket cleaner for years. In recent years, it has become increasingly common for liquid to come out of the spray can instead of foam. The can I received now gives only liquid right from the start. Has the production process changed? I would like to receive a response!!

I still haven't received my order. Despite the fact that I have reported this to you once! Bad business!

I made a comment about the product, no response

The received product is not usable. Customer service does not respond to any inquiry.

Order still not seen after almost 4 weeks

Item does not meet my expectations, size S is too big for me despite my build

Sizes do not match

Product was substandard.

Size not compliant with European sizes
Therefore ineffective product

Great service

Not worth the price.. Could have got cheaper if I looked around...

It was not clear that the shipping was going to take place from the UK or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice. Please be guided.
Thank you. Luigi Cassar Manghi

No effect on my husband’s snoring

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

Sadly I only realized that I could not return the product under the 30 day refund guarantee after it had been opened. I was very upset to find that I had trusted £169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting.

It took 4 weeks for me to receive my package

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

Good product, price with cleaning kit included

I still have not received the product ordered over a month ago.

Reasonable price! Fast shipping! Perfect!

product is very bad and leaks constantly causing me to have terrible breath stops

Hurts my upper front teeth, makes my mouth salivate too much

As your product requires special cleaning medium I think this should be spelled out at the time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving the product, reading they need a specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

You are not a British shipping company

Item never arrived

Your product came damaged and I had an accident biting my top of the tongue with canine tooth due to it, therefore, not only I wasted £50 but also lost on your product not being refunded.

Patronizing customer support when I emailed in as my item was late arriving.

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

The order was not delivered and SomniShop NL does not send a replacement item nor is payment refunded

I still have not received this

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing