Customer reviews of SomniShop

Product with unsuitable and too light packaging. The postal services must have repackaged it when it is not their role!!!...

Their website kept emptying the basket at checkout. Then sent the wrong size. Weren't even willing to pay for return postage. So got a refund and shopped elsewhere.

Ordered 3 weeks ago, delivered only today. And when we call you, we don't even get a Dutch explanation and that for a Dutch site, no thanks, it doesn't have to be with you anymore, Evert Edmond

Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.

I would start by actually delivering the product! They say it has been delivered but I have received nothing!! And I also get no response from customer service so I just lost my money!!!! Never order here!!

By showing the price plus export taxes.
Moreover, this product is of very poor quality, in 1
month the elastic on the sides is stretched.
Product to THROW AWAY.

utterly rubbish made no difference they just make up a device say it will do something but it does not.... yet they get away with it no refund offered

Don’t work for me at all. Will try another device

I have never received my purchase and the retailer was very unhelpful.

Hello no need to change anything

By having a Dutch-speaking employee do it because I cannot convey my complaints

Waiting for my order for more than a month. Customer service indicates every week that they will come up with a solution next week. Unfortunately, no responsibility is taken by customer service. No response to order cancellation. First and last time I ordered something here.

Shipping from Germany to France quite long (several weeks)

Due to complicated webpage, ordered the wrong size and they will not accept a return nor provide any compensation or offer of goodwill. Waste of money. Would never buy from here again

Product is great, but the delivery by DHL was downright poor. The packaging was severely damaged and that is often the case with DHL.

By really acting when we report a received package content not conforming to the order.

Not received the item.

I have bought an anti-snoring device several times, this one I missed the molding so I bought another model. Best regards

Anti-snoring cushion does not work

Jjjhhh

I received a final rejection following my complaint:
Hello Sir,
Thank you for your patience.
After examining your concerns with the store management, we can inform you that the "holes" and irregularities in the cushion material that you are complaining about are normal air pockets related to production that do not affect the quality of the cushion and do not interfere with its function. The cushion is new and these irregularities or "three"/small "tears" in the cushion material do not interfere in any way with the function of the cushion.
Therefore, this is not a real defect nor a warranty case, and we cannot offer to exchange the cushion.
Thank you for your understanding.

The product purchased was not fit for purpose.

Faster delivery, was not expecting product to be shipped from Germany, other suppliers offer faster service for the same product

I received a cushion instead of a pillowcase. Contacted but had to return again

I have not received the product

Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all

I have received nothing to this day.

I still have not received my order

what a rip-off: €69.95 for a piece of plastic, purchase value a few cents and then free shipping from €70. deep and deeply tragic!!

The order arrived quickly. Unfortunately, the ordered cushion is not satisfactory. Too hard and too thick. Now I want to return it, but the costs are at my own expense, and sending it to Germany costs quite a bit. If I had known this, I definitely would not have ordered.

By simply placing the reviews you write on the website. I wrote a review about a snoring mouthpiece that did not work well. When I confirmed the review, it was not posted on the website and with the mouthpiece. It was a negative review so I suspect only positive reviews are posted

my order 03E025120Y still not received
DHL the message in German not understandable
let's not talk about [email protected] which is not up to par
quality 0 where is my package?

By translating the documents into French

I still have not received my item

the delivery time is way too long, for me 9 days

The bracket does not stay in place falls out of the mouth

Very expensive for what product is, a small piece of plastic!

Received a different product than ordered. Worthless product. Cannot return it because it has been opened. The difference is small so not seen, but still they sent a wrong product. Weak and poor material. Absolutely useless. By the way: large price difference between the shops in different countries!!

I still haven’t received delivery of my order !! What is happening ? [email protected]

Very expensive for such a flimsy mask.