English 
Français 
Deutsch 
Nederlands 
W
Rating: 1 out of 5
Order returned.
Translated reviews
Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1 and 3 stars
Reset filtersK
Rating: 1 out of 5
Does not keep its delivery promises
To know false promise
Translated reviews
To know false promise
Response from SomniShop
We apologize for this delivery delay. We sent your package on the same day as your order. According to the tracking information, your package arrived the next day in France. It seems that something abnormal occurred at La Poste française.
Do not hesitate to contact our customer service, we will be happy to find a solution with you.
With our sincere greetings,
Somnishop France
Do not hesitate to contact our customer service, we will be happy to find a solution with you.
With our sincere greetings,
Somnishop France
M
Rating: 3 out of 5
C
Rating: 3 out of 5
perfectly reduces snoring but slightly uncomfortable
Translated reviews
Response from SomniShop
Hello,
Thank you for your comment. If you have never used a mandibular advancement orthosis before, it will probably take you 2 to 3 weeks to get used to it.
We wish you a good night's sleep and will be happy to assist you with any suggestions or questions.
Your SomniShop team
Thank you for your comment. If you have never used a mandibular advancement orthosis before, it will probably take you 2 to 3 weeks to get used to it.
We wish you a good night's sleep and will be happy to assist you with any suggestions or questions.
Your SomniShop team
E
Rating: 3 out of 5
Nothing to say about the order or delivery, unfortunately for me, the purchased product did not have the expected effect.
Translated reviews
Response from SomniShop
Hello, thank you for your comment. We are sorry to learn that the product could not meet your expectations. Snoring can come from different causes. The ClipAir nasal dilator helps remedy poor nasal breathing, and the snoring caused by it. In some cases, snoring is caused by multiple factors at the same time. If the nasal dilator is not sufficient, you can use it in combination with an anti-snoring mouthpiece such as the SomnoFit, for example. We hope this information can help you. We wish you a good night's sleep and will be happy to assist you with any other questions. Your SomniShop team
C
Rating: 1 out of 5
S
Rating: 3 out of 5
Order and return of the order OK except that last week it was impossible to reach you for information on the delivery tracking. In the end, package received on Saturday, April 20.
Translated reviews
A
Rating: 1 out of 5
Order placed on 6/04 still not received and no information despite a follow-up email today
Translated reviews
J
Rating: 1 out of 5
Does not work, after 30 seconds of soaking in 72 degrees the mouthpiece turned into shapeless mass. Holes closed, arrow gone. I tried to fit it, but it didn't work. Very bumpy end result and painful in the mouth. Also does not prevent leakage. Soaking and fitting again made it even less fitting, now also painful for teeth. So 70 euros wasted money.
Don't start with it!
Translated reviews
Don't start with it!
Response from SomniShop
Dear customer, we are very sorry that the adjustment did not work. It seems that you heated the product too long, causing it to lose its shape.
We regret that you did not contact our customer service and thus did not give us the opportunity to solve the problem. We kindly ask you to do so. You can email us at: [email protected] or call us at: +31 1 33 69 95 17
We trust in a good outcome.
Best regards,
Somnishop NL
We regret that you did not contact our customer service and thus did not give us the opportunity to solve the problem. We kindly ask you to do so. You can email us at: [email protected] or call us at: +31 1 33 69 95 17
We trust in a good outcome.
Best regards,
Somnishop NL
E
Rating: 1 out of 5
Order placed on March 26, but not delivered yet..
I did receive an email that it was on its way, more than a week ago and another email with the correction for me that I have made and an explanation of why it is not here yet.
The German post.., it would have been nice if this had been communicated faster..
Translated reviews
I did receive an email that it was on its way, more than a week ago and another email with the correction for me that I have made and an explanation of why it is not here yet.
The German post.., it would have been nice if this had been communicated faster..
Response from SomniShop
Dear customer, your package was sent by us the very next day, unfortunately there was a disruption at the post last week which caused your package to be on its way for 2 working days longer than normal. Our apologies for this.
Somnishop NL
Somnishop NL
T
Rating: 3 out of 5
I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that. I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.
Translated reviews
Response from SomniShop
Dear Mr. McElroy, According to our tracking information, your package has arrived in the USA and is currently being processed by the United States Postal Service. Your order should arrive in the next few days, we are sorry if it takes longer than expected.
D
Rating: 1 out of 5
I can't stand the device. Taking the impression is not simple. I will probably have to resort to a professional.
Translated reviews
Response from SomniShop
We are sorry to learn that you had difficulties adjusting the anti-snoring orthosis. Feel free to contact us if you need help. Our email address is: [email protected]
P
Rating: 3 out of 5
bad product
Translated reviews
R
Rating: 1 out of 5
Response from SomniShop
Dear customer, we feel sorry that your shopping experience has been unsatisfying. Please let us know what went wrong / how we can improve our service.
Our customer service consultants are waiting for you to contact them, so that they can help you. You can contact us by phone: +44 (131) 5070017 during business hours
or write us an email : [email protected]
We will be more than happy to assist you.
Our customer service consultants are waiting for you to contact them, so that they can help you. You can contact us by phone: +44 (131) 5070017 during business hours
or write us an email : [email protected]
We will be more than happy to assist you.
A
Rating: 3 out of 5
The package was delivered to me by post. I had to pay 20.35Fr for customs clearance and VAT. I think this deserves to be noted
Translated reviews
A
Rating: 3 out of 5
Nothing to complain about regarding the products and delivery. I just had a problem completing my order in the online store. So I removed one star
Translated reviews
A
Rating: 1 out of 5
Unfortunately, the product is not as described! It does not fulfill its function in any way!
Translated reviews
A
Rating: 3 out of 5
The order and confirmation took place on 03.04.2018. The goods were only delivered on 10.04.2018. I think that's too late, because it was said that shipping would take place 1 day after the order.
Translated reviews
A
Rating: 3 out of 5
The pillow is not suitable for the intended use because it is too wide and allows lying on the back. It should actually prevent this position. Return costs are the customer's responsibility €10.
Translated reviews
A
Rating: 1 out of 5
Still not delivered after ten days. No contact option under the indicated phone numbers.
Translated reviews
A
Rating: 3 out of 5
Again and again problems with delivery. First time, a long wait of about 1 week until delivery. In the next order, after 8 days, I was told that delivery was coming soon (This delivery only arrived today. It was a second delivery (this time with tracking), after another 3 days, the delivery finally arrived
Translated reviews
A
Rating: 3 out of 5
ordinary
Translated reviews
V
Rating: 3 out of 5
The order and confirmation took place on 03.04.2018. The goods were only delivered on 10.04.2018. I think too late, because it was said that the shipment takes place 1 day after order.
Translated reviews
V
Rating: 3 out of 5
The package was delivered to me by the post office. I had to pay Fr. 20:35 for customs clearance and VAT. I think this should be noted.
Translated reviews
V
Rating: 3 out of 5
The goods and delivery all super - no worries. I just had a problem completing my order in the online store. I have therefore deducted a star.
Translated reviews
V
Rating: 3 out of 5
V
Rating: 1 out of 5
Unfortunately the product is not as described! It does not fulfil its function in any way!
Translated reviews
V
Rating: 3 out of 5
Pillow not suitable for the purpose because it is too wide and yet possible to lie on your back. That should prevent the pillow. Return costs should be for the account of the customer
Translated reviews
V
Rating: 1 out of 5
Still not delivered after ten days. No contact option under the indicated telephone numbers
Translated reviews
V
Rating: 3 out of 5
Again and again problems with the delivery. Once long waits about 1 week until the delivery. In the following order after 8 days before delivery requested, would be coming. (This delivery has only arrived today. It was a 2nd delivery (this time with tracking) and see, after another 3 days the delivery was there.
Translated reviews
V
Rating: 3 out of 5
ordinary
Translated reviews
V
Rating: 3 out of 5
V
Rating: 3 out of 5