Customer reviews of SomniShop

These loose there strength far to quickly I've had several but the work just wished they lasted longer

The device is too big for my mouth and I am a full grown adult man. The adjustment is poor and it is uncomfortable and doesn’t stop my snoring. I have had better results from much cheaper devices.

Considering the cost, the delivery time is terrible. Ignore the 3-5 working days, instead assume 3 weeks. The responses from support suggest they know this. So, you pay a premium for delivery, but receive the slowest possible.

There was a significant import duty to pay that wasn't mentioned at the time of purchase. While this is obviously not paid to Somnishop they must be aware that as they were importing from the EU there would be a duty payable by the customer. It would be useful to know that in advance.

Even though the shop is called somnishop uk it is actually in Germany so delivery is delayed and you will have to add customs fees to the price quoted. So whilst I got what I ordered eventually it was way more expensive and slower than expected

Took 17 days to receive product ( at one point DHL returned it to Somni shop - no explanation given and I had to chase!) other than communication and delivery service was good.

Mask came in good time. Mask does not work for me. It leaks when sleeping on your side very disappointed.

The shopping experience, from the UK, is poor. Customer service unhelpful, long delivery times. Unexpected taxes. Good product though.

Quality product but it didnt work for me, I took a gamble after using cheaper products for years. Unfortunatly because the product didnt allow me to breath through my mouth I couldnt use it. I asked SomniShop for a replacement prodcut but was told I would have to buy a alternative again, I was offered a very small discount but not enough to get me to spend another £100 + pounds so have had to reorder a cheaper alterntive from a different company that I know works. Real shame as the quality of the product was good and I would have been a loyal customer to Somnishop for years if they had been a bit more accomodating with providing a replacement or giving me a meaninful discount. These products are not cheap so it has been a costly experience on a product i could not use.

very long delevery time

The product is not working as expected, and it can't be returned once or is open from box. I recommend others buyers to try first on another shops where they can have a free trial first.

I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some

Outrageous prices for poorly fitting products which don’t work. Profiteering at its worst.

Not clear the product was coming from outside uk. I paid 50% in charges to receive in the UK

took a week to receive a card saying customs had not been paid had to send it back or i would of been paying double price the website is SomniShop uk you don't expect customs charge not to be paid from a company advertising in the uk

Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping mybteeth can slip out of the bottom tray causing snoring.

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

The device is too large for my mouth, it makes me gag and can’t keep it in for more than 30 minutes. It also creates a lot of saliva.

Moulding of the appliance didn't work very well. The mouth pieces just slip out of hold too easily. Otherwise, the Tomed Somnoguard Ap2 has been effective and improved my snoring.

Not a good device, had to go back to my older mouth guard.

From Germany so not “uk” and price excessive when product seen. (Which also have not had any beneficial effect).

Caveat emptor.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

Delivery took 9 business days

The mouth peice only has a marginal affect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advise you can give. Julian Mason.

Great service

No effect on my husband’s snoring

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

It took 4 weeks for me to receive my package

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

You are not a British shipping company

With postal charges I paid £16 for eight bands, seven of which I've sent straight to land fill because I dont need them

This means the one band I needed cost me £16 OUTRAGEUOS!!!

No connection hose so could not use

Patronising customer support when I emailed in as my item was late arriving.

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

I'm sure this woyld suit some people, but im female with a smaller mouth. It just wouldnt fit. The size for the jaw hung right over my back molars and was really impossible to fit my mouth. I spent a lot of money on this as i have loads of problems finding ones small enough to fit a smaller female mouth, but never have. Alas this looked more adjustable, but the starting size was just too big.

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

I received a faulty product and had to go through PayPal to get all of my money back.