English 
Français 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
Reasonable price! Fast shipping! Perfect!
Translated reviews
Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
As your product requires special cleaning medium I think this should be spelled out at the time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving the product, reading they need a specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50
Translated reviews
C
Rating: 3 out of 5
You are not a British shipping company
Translated reviews
E
Rating: 2 out of 5
With postal charges I paid £16 for eight bands, seven of which I've sent straight to landfill because I don't need them - This means the one band I needed cost me £16 OUTRAGEOUS!!!
Translated reviews
S
Rating: 2 out of 5
Cushion not very effective because not wide enough
Translated reviews
P
Rating: 2 out of 5
No connection hose so could not use
Translated reviews
D
Rating: 3 out of 5
Patronizing customer support when I emailed in as my item was late arriving.
Translated reviews
P
Rating: 2 out of 5
None
Translated reviews
B
Rating: 2 out of 5
In fact, I did not appreciate having responses in German when I tried to contact you by phone
Translated reviews
M
Rating: 3 out of 5
They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.
Translated reviews
N
Rating: 2 out of 5
I'm sure this would suit some people, but I'm female with a smaller mouth. It just wouldn't fit. The size for the jaw hung right over my back molars and was really impossible to fit my mouth. I spent a lot of money on this as I have loads of problems finding ones small enough to fit a smaller female mouth, but never have. Alas this looked more adjustable, but the starting size was just too big.
Translated reviews
F
Rating: 2 out of 5
I asked a question about the address: [email protected] and a week later I still have no response...
Translated reviews
J
Rating: 3 out of 5
After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.
Translated reviews
M
Rating: 3 out of 5
Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing
Translated reviews
E
Rating: 3 out of 5
Product with unsuitable and too light packaging. The postal services must have repackaged it when it is not their role!!!...
Translated reviews
A
Rating: 2 out of 5
I received a faulty product and had to go through PayPal to get all of my money back.
Translated reviews
S
Rating: 3 out of 5
Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.
Translated reviews
K
Rating: 3 out of 5
Hello no need to change anything
Translated reviews
C
Rating: 2 out of 5
Order not arrived. Returned by German post as if the order was not accepted. However, it was never offered to me.
Translated reviews
V
Rating: 2 out of 5
The store is good but not the product
Translated reviews
M
Rating: 3 out of 5
Shipping from Germany to France quite long (several weeks)
Translated reviews
J
Rating: 3 out of 5
Product is great, but the delivery by DHL was downright poor. The packaging was severely damaged and that is often the case with DHL.
Translated reviews
J
Rating: 2 out of 5
I bought 2 anti-snoring t-shirts Somnipax, with inflatable and rigid cushions, it is totally ineffective, the cushion slips to the side and you sleep on your back... 66 euros for nothing!!!! and since the product has been used, no refund. It's pure and simple fraud.
Translated reviews
N
Rating: 2 out of 5
The product is very cumbersome for sleeping, I managed to create my own much more adapted technique that allows me to keep my mouth closed which stops the snoring and I was surprised to see that a Swiss product was sent from Germany knowing that I live in Switzerland!!! So be aware that there are customs fees in addition to the price of the device!!!
Translated reviews
P
Rating: 2 out of 5
For my part, ease of adaptation and correct comfort once the product is thermoformed. However, it is necessary to wear a chin strap in addition. Otherwise, I continue to breathe through my mouth in deep sleep and I expel the somnishop. So it is not at all a miracle product, nor one that is sufficient on its own. Moreover, I find its price excessive compared to the services it provides.
Translated reviews
J
Rating: 3 out of 5
Faster delivery, was not expecting product to be shipped from Germany, other suppliers offer faster service for the same product
Translated reviews
F
Rating: 2 out of 5
Try making sure I've actually received my order before asking me to review it
Translated reviews
H
Rating: 3 out of 5
I received a cushion instead of a pillowcase. Contacted but had to return again
Translated reviews
P
Rating: 2 out of 5
Simply not delivered at the indicated time by DHL. Forcing DHL to keep their delivery promise.
Translated reviews
R
Rating: 2 out of 5
By respecting the delivery deadlines as indicated in your advertisement.
Translated reviews
A
Rating: 3 out of 5
Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all
Translated reviews
G
Rating: 2 out of 5
The site is messy and does not allow for an easy and correct choice of product, which easily leads to errors. The presentation, product descriptions, and photographic presentation are completely insufficient. search
Translated reviews
M
Rating: 3 out of 5
The order arrived quickly. Unfortunately, the ordered cushion is not satisfactory. Too hard and too thick. Now I want to return it, but the costs are at my own expense, and sending it to Germany costs quite a bit. If I had known this, I definitely would not have ordered.
Translated reviews
F
Rating: 2 out of 5
the announced delivery time was not respected and is far too long.
Translated reviews
C
Rating: 3 out of 5
By translating the documents into French
Translated reviews
F
Rating: 3 out of 5
the delivery time is way too long, for me 9 days
Translated reviews
Response from SomniShop
Hello, we are truly sorry that the delivery has been delayed. Please note that due to the current situation, we have no influence over any potential delays. Best regards, SomniShop-Team
S
Rating: 2 out of 5
I would have liked to give you 5 stars, however I gave you two stars for the following three reasons:
1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
Translated reviews
1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
Response from SomniShop
Dear customer,
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
M
Rating: 2 out of 5
Return costs not to the customer!!
Translated reviews
K
Rating: 3 out of 5
Very expensive for what product is, a small piece of plastic!
Translated reviews
L
Rating: 3 out of 5
Very expensive for such a flimsy mask.
Translated reviews