SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
No communication regarding shipping. No status update. I still haven't received the products!
Translated reviews
Response from SomniShop
Dear customer, we are very sorry that you have not yet received the order. Our customer service will contact you regarding the delivery.
T
Theo J.
Rating: 2 out of 5
good quality. For the first few days less noise disturbance, then it became annoying and the snoring did not decrease. Ultimately, it does not work as I had hoped, as described via the webshop it helps against snoring. Very disappointing purchase.
Translated reviews
S
Stijn V.
Rating: 2 out of 5
Very slow delivery and delivery details and track and trace only in German
Translated reviews
Response from SomniShop
Dear customer, we regret that you had to wait a long time for your delivery. Please note that due to holidays (Easter) the delivery has taken a few days longer than normal.
P
Peter H.
Rating: 3 out of 5
no comments
Translated reviews
J
Jeroen G.
Rating: 2 out of 5
The delivery took way too long, the bottles are very small and therefore quite expensive
Translated reviews
C
Cor K.
Rating: 3 out of 5
or to send the shipment no longer with Deutsche post but directly with dhl I have been waiting for more than 8 days for my package track and trace does not work these are the items I need immediately when you call the lady says you have to email she cannot find the order I also understand the shipping but more than 7 days I find quite a lot
Translated reviews
M
Michael R.
Rating: 2 out of 5
Very bad product. The pillow is a torture device, meaning you get zero sleep at night. I guess that is one way to resolve snoring...
Translated reviews
Response from SomniShop
Dear customer, we regret that our product didn't stop the snoring the way it was intended. Please contact our customer support and we will try to find a solution.
With kind regards,
Team Somnishop
G
Georges L.
Rating: 3 out of 5
Missing the translation in French
Translated reviews
M
Mark L.
Rating: 2 out of 5
Did not receive the product (the tracking code with PostNL appears to be unknown) and receive no response to my question about delivery!
Translated reviews
W
W.p. D.
Rating: 3 out of 5
Track and trace does not work. I went to a depot on a whim to ask if anything had been received. Numbers were not found on the website.
Translated reviews
D
David M.
Rating: 3 out of 5
I still haven't received my order
Translated reviews
M
Marianna D.
Rating: 3 out of 5
Send products faster and better service on the phone.
Translated reviews
G
Gillian C.
Rating: 2 out of 5
Still not received my order 10 days after placing it
Translated reviews
A
Alexia G.
Rating: 3 out of 5
The prices indicated on the online store mention 'VAT Included'. However, Swiss VAT and customs fees were charged in addition at customs and had to be paid upon receipt of the package. Otherwise, delivery was made on time despite the customs procedure and quality products.
Translated reviews
D
Darryl D.
Rating: 3 out of 5
Cannot track my item on their tracking website with the number provided. List my item as: "not found"
Translated reviews
P
Pritam D.
Rating: 3 out of 5
improve on tracking
Translated reviews
F
Frank K.
Rating: 3 out of 5
The sleep shirt was delivered promptly. But it does not meet expectations. The roll on my back shifts to the side so I still sleep half on my back. Too bad!
Translated reviews
Response from SomniShop
Dear customer, thank you very much for your information. We are sorry that the sleep shirt does not help sufficiently. For good functioning, it is important to have a good fit, the shirt must lie on the skin. You may benefit from a smaller shirt, you can also order this separately from us. For questions, please feel free to contact our customer service.
M
Michaël
Rating: 3 out of 5
Delivery time is long, could be faster.
Products come from Germany, maybe use another shipping method.
Translated reviews
N
Natasha D.
Rating: 3 out of 5
Delivery was fine, prior advice was not. Product also did not work. Help afterwards was good, however, I had already lost my money by then
Translated reviews
W
Wilgard A.
Rating: 2 out of 5
No Dutch manual
Translated reviews
Response from SomniShop
Dear customer, our apologies for the absence of the Dutch manual, we will send it to you as soon as possible. If you have any questions, you can also contact us directly: [email protected]
Team Somnishop
A
Ammy W.
Rating: 2 out of 5
Product ordered on August 30, still nothing received on September 7.
Translated reviews
J
Jerrel D.
Rating: 3 out of 5
It turns out that the ordered product comes with another (cleaning) product. This is not clearly stated on the websites. It would be more customer-friendly if that is clearly presented on the site and the customer receives 1 for free when ordering it;-).
Translated reviews
F
Francisca R.
Rating: 2 out of 5
It’s been over a week and I’m still waiting for my product to arrive!
Translated reviews
Response from SomniShop
Dear customer, we have sent your package on the same day that you've placed the order. Please understand that it takes some time to ship overseas. Your order is currently in the USA and in transit.
Team Somnishop
A
Alfred G.
Rating: 3 out of 5
It took almost a week after the order before the package was delivered.
Translated reviews
Response from SomniShop
Dear customer,
Thank you very much for your feedback. We do our utmost to ship orders as quickly as possible. However, shipping from Germany takes a few days, we ask for your understanding. For this reason, our website also states an estimated delivery time of 3-5 working days.
Team Somnishop
M
M. E.
Rating: 2 out of 5
Delivery later than promised
Product of mediocre quality
Translated reviews
D
David C.
Rating: 3 out of 5
I'm used to a dentist molded snore guard.....I bought this as a temporary replacement. It serves its purpose for a while. It doesn't allow mouth breathing and seems expensive for what it is.
Translated reviews
Response from SomniShop
Dear customer,
Thank you for your feedback. Please know that we also sell snoring mouthpieces that do allow mouth breathing, you can find more info on this page: https://somnishop.net/mouthpiece-comparison/
Should you have any questions feel free to contact us.
Team Somnishop
K
K. P.
Rating: 2 out of 5
I placed my order on June 7, 2019. Now, June 15, 2019 still nothing received. I called, then I got a message, if I still haven't received anything after a few weeks I can contact again. I think that's a very long time to wait!
Translated reviews
Response from SomniShop
Dear customer, I suspect there is a misunderstanding.
We normally process and ship all orders within one working day, including yours. We ship small orders with PostNL so we do not have to charge our customers expensive shipping costs. Usually, this free delivery takes 3-5 working days via PostNL.
Please note that in your case there is an extended Pentecost weekend in between. Normally your package should arrive today (5th working day). It can sometimes happen that the Post takes a few days longer for some reason, but certainly not weeks!!
If your package does not arrive within a few days, please contact our customer service. We will gladly look for a solution.
O
Onbekend
Rating: 2 out of 5
Delivery time to the Netherlands from Germany is between 3-5 days. I still have not received my package after 10 days. Incredible!!
Translated reviews
Response from SomniShop
Dear customer, we regret that the delivery takes longer than you expected. Please note that free shipping takes 3-5 working days. It is possible that PostNL needs an extra day due to Ascension, our apologies for the inconvenience.
M
Mario M.
Rating: 3 out of 5
C
Caroline N.
Rating: 3 out of 5
perfectly reduces snoring but slightly uncomfortable
Translated reviews
Response from SomniShop
Hello,
Thank you for your comment. If you have never used a mandibular advancement orthosis before, it will probably take you 2 to 3 weeks to get used to it.
We wish you a good night's sleep and will be happy to assist you with any suggestions or questions.
Your SomniShop team
E
Elise C.
Rating: 3 out of 5
Nothing to say about the order or delivery, unfortunately for me, the purchased product did not have the expected effect.
Translated reviews
Response from SomniShop
Hello, thank you for your comment. We are sorry to learn that the product could not meet your expectations. Snoring can come from different causes. The ClipAir nasal dilator helps remedy poor nasal breathing, and the snoring caused by it. In some cases, snoring is caused by multiple factors at the same time. If the nasal dilator is not sufficient, you can use it in combination with an anti-snoring mouthpiece such as the SomnoFit, for example. We hope this information can help you. We wish you a good night's sleep and will be happy to assist you with any other questions. Your SomniShop team
A
Annick F.
Rating: 2 out of 5
Hello,
I am disappointed: the mouthpiece is very thick, and I had to reshape it three times before getting an approximate mold. ALM
Translated reviews
Response from SomniShop
Hello, thank you for your comment. We are sorry to learn that the product could not meet your expectations. As with all anti-snoring dental mouthpieces, it takes an average of 2 to 3 weeks to get used to the device, which is perceived as a foreign body in the first days. If after this adaptation period wearing the orthosis is still uncomfortable, and you find it too thick, we recommend you turn to our SomnoFit-S anti-snoring orthosis, which is much thinner, and therefore more comfortable to wear. You can refer to our size guide in the description of our products to see if the device fits your jaw.
We hope this information can help you. We wish you a good night's sleep and will be happy to assist you with the adjustment of your orthosis or any other questions.
Your SomniShop team
S
Serge F.
Rating: 3 out of 5
Order and return of the order OK except that last week it was impossible to reach you for information on the delivery tracking. In the end, package received on Saturday, April 20.
Translated reviews
T
Thomas M.
Rating: 3 out of 5
I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that. I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.
Translated reviews
Response from SomniShop
Dear Mr. McElroy, According to our tracking information, your package has arrived in the USA and is currently being processed by the United States Postal Service. Your order should arrive in the next few days, we are sorry if it takes longer than expected.
Y
Yves F.
Rating: 2 out of 5
The orthosis does not allow (or hardly) movements,
the muscle relaxation linked to falling asleep causes a disconnection of the lower jaw and the orthosis
which makes it ineffective
Translated reviews
Response from SomniShop
We are sorry to learn that our anti-snoring orthosis does not meet your expectations. If the adherence is too low, you can try to make a new impression. If it still doesn't work, feel free to contact us. We would be happy to help you. You can contact us at the following address: [email protected]
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 
Nederlands 