/10
★★★★★
based on 26384 reviews published
★★★★★
based on 26384 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
2 products ordered: - a Samsung tablet tablecloth in an already opened bag that is damaged - a battery for Samsung S5 with very poor performance, worse than the original one that is 2 years old
Anonymous A.
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1
/5
★☆☆☆☆
Poor quality equipment and no response to emails
Anonymous A.
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1
/5
★☆☆☆☆
Too bad!!! Despite the information requested in advance the article was incomplete ...I did not solve my problem while the tool is already of a consequent price.....the photo is not consistent with the product
Anonymous A.
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1
/5
★☆☆☆☆
Tuto sosav or we forget to put back pieces ...
Anonymous A.
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1
/5
★☆☆☆☆
Hello, indeed I am informed. The fact that there is snow I am aware, but I received other packages transiting through the same carrier and ordered on another site than yours, moreover I am not responsible for the snow either. On the site I was offered a delivery for the next day (know that the weather is predictable so you can block the delivery option before 13h), it is not respected it is up to you to make a refund to the customer and not the carrier. You are free to arrange or not with your carrier. In view of your sense of customer service, please know that I will not recommend your sites or other affiliates without resolving this incident on your part. Sincerely
Anonymous A.
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Answer from SOSAV
Hello, Unfortunately, we are not responsible for the snow, nor are the carriers. The tracking number of your package was sent to you and the delivery time problems were announced on the online tracking. As our customer service indicated to you, a request to the carrier was nevertheless made on your behalf but only the carrier is entitled to judge and grant a refund for not respecting the delivery time. As soon as we have the carrier's reply, our customer service will not fail to come back to you to inform you of their decision. Sincerely, The SOSav team
1
/5
★☆☆☆☆
I am very pleased with the service and the quality of the product. I have not received my order yet, but I have to say that I am very pleased with the service and the quality of the product and the quality of the service.
Anonymous A.
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Answer from SOSAV
Hello, As our agent told you during your exchanges with our service department, the weather conditions prevented the carriers from meeting their usual deadlines. The conditions were exceptional, so delivery delays were inevitably felt, whether in our online store or in most e-traders. Sincerely, The SOSav team
1
/5
★☆☆☆☆
The material provided is of poor quality. The sticker for samsung galaxy s4 that I ordered is not translucent I have followed the procedure ... I would no longer call sosav
Anonymous A.
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1
/5
★☆☆☆☆
It is a site that is very long to receive the order and does not take into account the possible change of address before sending the package I would not recommend it to my friends
Anonymous A.
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1
/5
★☆☆☆☆
I'm very pleased with the service and the product.
Anonymous A.
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1
/5
★☆☆☆☆
The product does not fit because the fixing points are wrong! The tablecloth can not be fixed as the original and therefore the contact can not make the controller does not work! Product not identical to the original I should have refrained from losing 5 e plus 5 euros shipping!!!
Anonymous A.
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1
/5
★☆☆☆☆
SOSav is a bad site selling average products with responsive but borderline LEGAL support. I bought a complete iPhone 6 screen that had 3 defects. Knowing that the replacement would only be made after they received this more than defective product, I ordered from another merchant in order to have a functional product quickly. It had been less than 14 days since I placed my order, so I asked for a refund. They refuse and tell me that it is only a credit note or replacement of the product (it is illegal). It took me multiple conversations (36 emails sent/received) stating the various French laws (art. L. 221-24) obliging them to refund me to win my case. I will NEVER recommend this site as it has a policy of THIEF. I would have put "0" but it is not possible. PS: here is the update of my review, please don't delete it yet.
Anonymous A.
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1
/5
★☆☆☆☆
I ordered a battery and a power connector for iPhone 4s but I was disappointed by the quality of these products. The proximity sensor that I received has one of the branches of the tablecloth too long of a few millimeters. I had to twist it a bit to clip it on. The power button is very hard but works. The tools are correct. It is a pity that the flat head screwdriver is not magnetic. I did a battery test which shows that it is perfect but unfortunately it discharges too quickly (the % drops almost at sight), even by setting and optimizing the features and some applications of the iPhone ... The after sales service is very reactive. The parts are guaranteed for one year, and they propose to change them, but they have to dismantle everything and take pictures of the defective parts beforehand. Afterwards, they propose to send back the parts and to change them. This very constraining and meticulous operation discouraged me. I couldn't see myself dismantling everything again just to take pictures, so I took the responsibility of refusing to go through with the proposed process. It's up to you...
Anonymous A.
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1
/5
★☆☆☆☆
I am very pleased with the delivery...I had to send a third person to pick up my package at a post office that was not in my area... I'm very happy with the service and the quality of the product. I'm very happy with the service and the quality of the product and the quality of the service.
Anonymous A.
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1
/5
★☆☆☆☆
I have received my order and I am very pleased with the service and the quality of the product.
Anonymous A.
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Answer from SOSAV
Hello, your file is in progress with our after-sales service. The latter has informed you that we have received your package which was returned to us by the Post Office on January 15. Our SAV is waiting for your answer to close your file which is not related to our services but to a delivery incident from the Post Office. Sincerely, The SOSav team
1
/5
★☆☆☆☆
The after-sales service did not offer me any solution, so I stand by my rating.
Anonymous A.
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1
/5
★☆☆☆☆
Totally dissatisfied... Product received not in conformity, returned by registered mail refused!!!
Anonymous A.
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1
/5
★☆☆☆☆
I did not receive what I ordered
Anonymous A.
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1
/5
★☆☆☆☆
Cde passed the 03/11/2017 I relaunch the 24/11 and I am asked to manage to find my package "in the process of delivery" with the tracking. I am very annoyed that I do not have a contact person.
Anonymous A.
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Answer from SOSAV
Hello, after checking, your file is being processed. Our agents have responded to your request as soon as possible and have made the necessary arrangements with Colissimo. As soon as the investigation requested from Colissimo is completed, our after-sales service will get back to you. Sincerely, The SOSav team
1
/5
★☆☆☆☆
The order did not contain what the tuto used, namely the flat tool used to remove the battery. So, it's uncomfortable and stressful
Anonymous A.
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1
/5
★☆☆☆☆
It is not the same material as the original glass (the original glass is polished).
Anonymous A.
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1
/5
★☆☆☆☆
It is a glass of Honor 7 but without the circuit that allows this link with the LCD screen. Very disappointed with this purchase.
Anonymous A.
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1
/5
★☆☆☆☆
I have to say nothing about the product but very disappointed by the delivery that I paid not far from 10 euros to be delivered in person under signature and person not deliver and no receipt in the mailbox.I had to move to the post office so pay more expensive while I had myself to go get my package I find it very average.
Anonymous A.
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1
/5
★☆☆☆☆
Piece does not work. Very disappointed, I will not order from this site again.
Anonymous A.
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1
/5
★☆☆☆☆
Bjr following my order of October 30 I took a sending by Colissimo that should put delivered 3 days at the latest to today I have not yet received anything knowing that I have already ordered on a competitor's site and took sending by letter and I received my order 5 days after so I would like to have a commercial gesture from you. PS I have a photo of the tracking letter to prove that I am not lying. Thank you for your help. Aslam Selot
Anonymous A.
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1
/5
★☆☆☆☆
Does not correspond to the demand .
Anonymous A.
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1
/5
★☆☆☆☆
Parcel delivered by chronoposte invoice 12euro deliver 24 ouvrer .recus as one in simple courier .no answer of the customer service after complaint
Anonymous A.
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1
/5
★☆☆☆☆
The product is not suitable: Scam
Anonymous A.
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1
/5
★☆☆☆☆
Order date 12/08 Sold by a total refund on 27/09 !!! Part not compatible or then reception of part which seems to be second hand ..... No commercial gesture ...... MEFIANCE !!!!!!!!!!!
Anonymous A.
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1
/5
★☆☆☆☆
The part delivered is not identical to the one requested, the repair is impossible!
Anonymous A.
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1
/5
★☆☆☆☆
The battery does not work
Anonymous A.
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