Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

All reviews

O
Olivier G.
Rating: 5 out of 5
following a purchase from 15/08/2025
The carrier is delayed... Otherwise, the shipment is well taken care of.
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M
Maxime M.
Rating: 5 out of 5
following a purchase from 17/08/2025
I bought a refurbished screen and after a few months it stopped working after their receipt and testing. I requested a credit on their site to order an official Samsung one and this time I will keep the box carefully just in case. In any case, clear, quick, and efficient with fairly quick email responses.
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J
Jimmy D.
Rating: 5 out of 5
following a purchase from 18/08/2025
Impeccable iPhone 12 battery well recognized in the settings works well and holds charge well thank you
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B
Benjamin A.
Rating: 5 out of 5
following a purchase from 17/08/2025
-
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Pascal D.
Rating: 5 out of 5
following a purchase from 12/08/2025
nickel
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M
Michaëla B.
Rating: 2 out of 5
following a purchase from 13/08/2025
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,

Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.

Best regards,
The SOSAV team.
J
Julien A.
Rating: 5 out of 5
following a purchase from 12/08/2025
Product arrived well packaged Easy assembly thanks to the YouTube video
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B
Blicq M.
Rating: 4 out of 5
following a purchase from 13/08/2025
The parts (charging port, sealing gasket, and rear glass for iPhone 14) arrived quickly and well packaged. I only regret that the sealing gasket compatible with iPhone 14/16 is not super fitted for an iPhone 14 and will at least serve as glue for the rear glass. I recommend.
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B
Bernard D.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, it would be nice if the color of the screwdrivers matched the photos and video. Best regards.
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G
Gaby L.
Rating: 5 out of 5
following a purchase from 12/08/2025
Like a lady
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Alban F.
Rating: 5 out of 5
following a purchase from 13/08/2025
Original part, good value for money
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C
Claire B.
Rating: 5 out of 5
following a purchase from 11/08/2025
SOSAV is a very good service, I recommend it.
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Guy D.
Rating: 5 out of 5
following a purchase from 11/08/2025
Very well
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F
Frederic S.
Rating: 1 out of 5
following a purchase from 10/08/2025
my new battery is only at 86% of its capacity. :-(
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Response from SOSAV
Hello Frédéric,

Thank you for taking the time to share your feedback. We are sorry to hear that the battery does not meet your expectations. At SOSAV, we are committed to providing quality products and we are here to help you. Please do not hesitate to contact us so that we can find a solution together. Your satisfaction is our priority.

Best regards,
The SOSAV team
S
Slim O.
Rating: 5 out of 5
following a purchase from 10/08/2025
A bit expensive but good
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J
Jerome N.
Rating: 5 out of 5
following a purchase from 09/08/2025
Very good product and fast delivery the tutorials are very clear and simple follow the steps and everything will be fine
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Olivier B.
Rating: 5 out of 5
following a purchase from 10/08/2025
Very well
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D
Dantin G.
Rating: 1 out of 5
following a purchase from 10/08/2025
Particularly fragile glass. I broke it during the gluing.
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Response from SOSAV
Hello Dantin,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the glass. At SOSAV, customer satisfaction is paramount, and we are committed to providing quality products. Please do not hesitate to contact our customer service, we will be happy to help you find a solution.

Best regards,
The SOSAV team
C
Chris N.
Rating: 5 out of 5
following a purchase from 11/08/2025
Order compliant and product arrived in good condition.
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K
Kaltrina G.
Rating: 5 out of 5
following a purchase from 11/08/2025
Very satisfied.
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P
Philippe V.
Rating: 5 out of 5
following a purchase from 07/08/2025
ras
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J
Jean-Charles R.
Rating: 5 out of 5
following a purchase from 03/08/2025
It is really a Dyson piece in accordance with the old one.
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A
Almir C.
Rating: 5 out of 5
following a purchase from 06/08/2025
Perfect screen as described and fast shipping, well protected and secured
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Alexandre J.
Rating: 5 out of 5
following a purchase from 07/08/2025
Order received as expected and quickly
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R
Rachid L.
Rating: 5 out of 5
following a purchase from 06/08/2025
Excellent, nothing to say everything is perfect, thank you very much
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J
Jordy B.
Rating: 5 out of 5
following a purchase from 04/08/2025
Well received but I dropped the phone so it broke again
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E
Eric L.
Rating: 5 out of 5
following a purchase from 01/08/2025
Ok, in accordance with the order and of good quality! There was a lack of precision regarding the sale of the battery, the sticker is provided! So, I received 2, not too serious, thank you.
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T
Thomas C.
Rating: 5 out of 5
following a purchase from 03/08/2025
Impeccable!!! Fast service, product in accordance with my order. I am very satisfied with SOS AV. I recommend this company 100/100. Bravo again and keep it up.
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G
Gambet Z.
Rating: 5 out of 5
following a purchase from 03/08/2025
Good
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G
Gilles B.
Rating: 3 out of 5
following a purchase from 25/07/2025
The solvent does not work.
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E
Eric F.
Rating: 3 out of 5
following a purchase from 31/07/2025
Moderately satisfied with the quality of the case and appearance too different from the original Apple. The battery is too low-end compared to the price; the same on other sites is easily two to three times cheaper.
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J
Jose F.
Rating: 5 out of 5
following a purchase from 31/07/2025
Detailed explanations. Product as described. I recommend.
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Bruno M.
Rating: 5 out of 5
following a purchase from 30/07/2025
in accordance with the order
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A
Arnaud H.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast and compliant delivery. Thank you.
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F
Frederic A.
Rating: 5 out of 5
following a purchase from 29/07/2025
Perfect! Fast delivery and product in great condition. Thank you.
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P
Paulo L.
Rating: 5 out of 5
following a purchase from 29/07/2025
in accordance with what can be seen over time now
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Thomas A.
Rating: 5 out of 5
following a purchase from 29/07/2025
Yes, fast delivery and top quality tools!
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F
Fabien B.
Rating: 5 out of 5
following a purchase from 25/07/2025
Very satisfied with the order. Always quality items.
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D
Dominique C.
Rating: 5 out of 5
following a purchase from 27/07/2025
excellent
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O
Odin M.
Rating: 2 out of 5
following a purchase from 27/07/2025
The tools did not match the screws and the tutorials, 1st shipment received with damaged sealing gasket
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Response from SOSAV
Hello Odin,

Thank you for your feedback. We are sorry to hear that your experience with SOSAV did not meet your expectations. Your comments are valuable and help us improve our services. We will look into the issues you encountered regarding the tools and the sealing gasket. Please do not hesitate to contact us directly to resolve this situation and ensure your satisfaction.

Best regards,
The SOSAV team
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