Customer reviews of Soway anti-UV

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 900 published reviews
5 778 86% 4 91 10% 3 20 2% 2 4 0% 1 7 1%

Summary of reviews

The reviews highlight strong product quality and practical design, with many customers praising lightweight, comfortable, and well-fitting hats that provide effective sun protection and easy packing into luggage. Delivery is consistently described as fast and reliable, with notes of on-time shipping and efficient service. The customer service and overall shopping experience are also emphasized, including clear product descriptions, responsive support, and repeat purchases from the brand. Overall, customers repeatedly mention satisfaction with aesthetics, protection, and convenience for daily wear, travel, and outdoor activities.

Reviews 1 and 2 stars

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F
Fatima G.
Rating: 1 out of 5
following a purchase from 22/06/2026
I received my package today unfortunately the color is not the right one. I ordered a beige I received a string and on top of that I am going on vacation next week so by the time to make the exchange I think I will never receive my package before the date of my vacation. I am very disappointed.
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Donia G.
Rating: 1 out of 5
following a purchase from 27/05/2024
Package delivered to someone else, fortunately an honest neighbor. The signature was not respected. I had to manage on my own. One piece of advice, change the delivery person.
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Claudine G.
Rating: 1 out of 5
following a purchase from 04/12/2023
Lack of aesthetics, difficult to wear
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Sylvie G.
Rating: 2 out of 5
following a purchase from 25/10/2023
The hat is very good, however the packaging box taped with a single layer arrived partially open. I am disappointed by the little care given to the package.
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Mickaël A.
Rating: 1 out of 5
following a purchase from 25/09/2023
We received the package. We made a size mistake, impossible to exchange and the return costs at our expense. Very disappointed with this company and we will not order from them again... to be avoided!
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Lydie J.
Rating: 2 out of 5
following a purchase from 18/05/2023
not a modern cut does not enhance when wearing this hat every day
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Asmae B.
Rating: 1 out of 5
following a purchase from 10/04/2023
the quality of the products and materials / fabrics used does not necessarily reflect on the product photos. A bit disappointed with the somewhat cheap appearance of the products while their cost is quite high.
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Stéphanie H.
Rating: 1 out of 5
following a purchase from 31/12/2021
Article returned on January 10 within the legal withdrawal period, it is April 13 and I am still waiting for my refund, even after a first phone reminder on March 25. Shameful!
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B
Bernard D.
Rating: 2 out of 5
Bald, I was seduced by the technical arguments presented in the ad, but the reality is quite different and my scalp sweats like under a straw hat. Total disappointment!
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Response from Soway anti-UV
Hello Sir,
I am sorry that the hat does not suit you.
However, I must clarify something.
Our hats are anti-infrared (they repel heat), micro-perforated (they breathe) and it is 10 degrees cooler under our hats than outside. This does not mean that in strong heat, you will not sweat, no hat can make that promise. However, you sweat less under a Soway hat than under another non-anti-infrared hat.
Have a nice day!
Best regards,
Marie
M
Marie C.
Rating: 1 out of 5
The quality/price ratio of the Nantes hat does not present a perfect finish for the significant price of 76€. The late response from Soway, more than 2 months of waiting for a little convincing and convoluted response!
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Response from Soway anti-UV
Hello Madam,
We apologize for the delay in processing your request.
The model you received was designed in France and our seamstress has probably made a small mistake, which is why we offered you a hat exchange (by email and SMS), a proposal that went unanswered.
Best regards,
Marie
M
Monique S.
Rating: 2 out of 5
The hat seems very fragile, and I bought it so expensively that I'm not sure I made a good purchase. Haven't tested the "thermal insulating" side since it's winter.
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Response from Soway anti-UV
Hello Madam,

The main quality of our hats is their great lightness (70 grams on average), while being ultra protective (UPF 50+), hence the fragile appearance they may have. The UV hats available on the market are very heavy (you get hot wearing them) but do not seem fragile...
Rest assured, our hats are all tear-proof!
Best regards,
Marie
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