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R
Rating: 1 out of 5
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Customer reviews of Spot Literie
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 830 published reviews
Summary of reviews
The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Ras
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M
Rating: 1 out of 5
The new remote control has arrived, but when I set it up, it was my wife's mattress (whose remote control still works well) that responded and not my mattress. How can I properly set this remote control for my side of the double bed? Thank you for helping me solve my problem
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D
Rating: 1 out of 5
The bed legs remain quite damaged by rubbing against each other during transport
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Response from Spot Literie
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.
Best regards,
The Spot Literie team
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.
Best regards,
The Spot Literie team
C
Rating: 1 out of 5
Very good
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J
Rating: 1 out of 5
Order received after more than a month for a terminally ill person... Apart from a small email received for a trivial explanation, nothing else... I'm not thanking you!!!
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P
Rating: 2 out of 5
The slats were poorly packaged and arrived partially damaged.
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G
Rating: 2 out of 5
the slats of the headboard arrived cracked fortunately my husband reinforced them
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C
Rating: 1 out of 5
Package delivered quickly without being damaged.
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T
Rating: 1 out of 5
The relay delivery point did not work. I have to collect my Colissimo parcel from a post office at times that force me to adjust my working hours, which is exactly what I wanted to avoid...Please check that the proposed relay points and their timetables are effective.
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A
Rating: 2 out of 5
I bought a 6-function remote control and when I opened it I realized that there are only 4 functions 🤔
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C
Rating: 2 out of 5
Delivery could not be made to the reception point I had requested. Another point was chosen without any input from me. This new address was not at all convenient for me, which is exactly what I wanted to avoid. So I'm not very satisfied. The product itself is very good, it arrived well packaged.
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E
Rating: 1 out of 5
order placed on Sunday, parcel received on Wednesday.
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O
Rating: 1 out of 5
Does not conform to dimensions. Package returned. Waiting for correct size or refund.
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S
Rating: 2 out of 5
I bought these products and they haven’t been shipped for 6 days
Response from Spot Literie
Hello, we are sorry for the delay due to the summer closure of our supplier. This is the reason why your order has been slightly delayed.
Best regards
Best regards
P
Rating: 1 out of 5
Returned the order and refunded without any problem, the part was not suitable for the purpose. I recommend this site
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B
Rating: 1 out of 5
10 of 10
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M
Rating: 2 out of 5
Colissimo was unable to deliver on time and I had to cancel the service provider who was due to come on the WE to redo the entire installation of the slatted base. His availability is pending.
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M
Rating: 1 out of 5
Very competent, friendly staff
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G
Rating: 1 out of 5
Satisfied overall
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A
Rating: 2 out of 5
el motor, no ha funcionado de la forma correcta
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E
Rating: 2 out of 5
Delivery of unsuitable material!
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C
Rating: 2 out of 5
Very fast delivery, but the product is presented as universal, whereas it does not fit on our mattress slats...
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Response from Spot Literie
Hello, we're sorry to hear that this product is not suitable for you. In fact, this product is considered universal as it is suitable for the vast majority of box springs. Please do not hesitate to contact us with your problem so that we can investigate the possibilities. If we cannot find a solution, please return the products to us and we will refund your order. Sincerely The Spot Literie team
C
Rating: 2 out of 5
Relatively fast delivery and correct prices, but only 11 of the 12 battens ordered were delivered and no way of making a claim on delivery.
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Response from Spot Literie
Hello, We're sorry to hear that there was an error in your order. We have taken care to send you back the missing item. Please do not hesitate to contact us by e-mail or telephone for this type of incident. We remain at your disposal if necessary. The Spot Literie team
A
Rating: 1 out of 5
Alas, the model doesn't match, but that's my fault.
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Response from Spot Literie
Hello sir, We are sorry to hear that your order did not meet your expectations.
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team
A
Rating: 2 out of 5
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Response from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
Sincerely Roman Chorvoz
A
Rating: 2 out of 5
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Response from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.
Nous sommes sincèrement désolé pour ce contre temps.