Customer reviews of SPS FILETS

Thank you for your positive feedback.

We are sorry for the inconvenience encountered during delivery, but we would like to remind you that our manufacturing and dispatch times for custom-made nets are 10 to 12 working days, and we were able to meet this deadline.

Finally, as far as obtaining the invoice is concerned, we're having problems with understaffing in the administrative department, which temporarily makes us a little less reactive... We apologize for the inconvenience.

We will take your comments into account to improve our sales and delivery processes. And thank you for your confidence!

Nolwenn, from the SPS Filets team 😉
Custom-designed nets: accrobranche courses, indoor/outdoor nets, protection nets, safety nets, balloon nets and leisure minigolf. In Normandy, Caen.

We have taken your comment into consideration. We are currently considering the possibility of developing several lengths so that the estropes can meet all your needs. Thank you for your feedback.
Nolwenn, from the SPS Filets team 😉

Thank you very much for your opinion, Rita.

We're really sorry for the inconvenience, the information must not have reached our sales department regarding your return, otherwise they would have contacted you again!

We will do our utmost to improve our service and offer you a higher level of satisfaction in the future.

Thank you again for your confidence!
Nolwenn, from the SPS Filets team 😉

Thank you for taking a moment to give us some feedback!
See you soon on our e-shop.
Nolwenn, from the SPS Filets team.

Hello Mr. Chaussade, we'd like to thank you for your feedback, because it's by having opinions, sometimes even less good ones, that we make progress in perfecting our products.

To pick up on one point at a time:
- The toboggan tarpaulin is a sliding tarpaulin, and the edges are certainly incorrectly shown on the visual, since it's normal for the tarpaulin not to envelop. So I'm going to e-mail you a visual of a tarpaulin installed at one of our customers' sites, so that you can check its installation.
- For the offset circles, could you please send us photos of the paint chips? This is certainly a manufacturing defect that we'll be able to pass on to our supplier.
- As for the hanging plates, I'm sorry you weren't completely satisfied with the visual... Please note that all our colored CTBX modules are unpainted. The plywood is stained directly in the mass. So it's impossible for there to have been any drying problems... At the same time, could you send us photos of the damaged plates, so that we can see what the problem might be?

I'll e-mail you again to follow up your after-sales service and do my best to meet your expectations.

Thank you in advance,
And wish you a very nice day,
Nolwenn from the SPS Filets team ;)

Thank you Patrice for your positive review. We are delighted that you found our site pleasant to navigate and easy to use.

Hello there, Of course, we take more pleasure in reading our customers' reviews when they're positive. But you've taken the right approach, and it's also important to point out when you, as a customer, are dissatisfied with our service. On behalf of the entire SPS FILETS team, I'm truly sorry! Nevertheless, I would like to stress that these are delays and stock problems for which we are not responsible. As you know, your order concerned accrobranche equipment and accessories. In this particular area, we are only resellers of the brands with which we have set up distributor partnerships. I'm not telling you anything new either, about the problems of sourcing the raw materials needed for manufacturing, which all professionals have been encountering for some time now. All this is to reaffirm that everyone, in their own way, is doing their utmost to satisfy their business partners and customers. We're sorry we weren't able to respond to your request as you would have expected, but our teams do their best, every day. We will reiterate on the relevant product pages that delivery times may be extended in order to communicate with you as best we can and avoid any inconvenience. The entire SPS FILETS team joins me in wishing you all the best for the future, and hopes to see you again on our e-shop. If there's anything we can do to help, we'd be delighted to do it! Sincerely yours, Nolwenn from the SPS FILETS team

Hello Franck, Thank you for taking the time to write to us with this feedback. When you place an order, don't hesitate to specify that you need the fixing kit and the support on which you will fix the net. If you don't, we'll assume that you've got everything you need, and we'll only supply the net you request. We hope this answer helps you in your future orders on our e-shop! We wish you a very pleasant day. See you soon, Nolwenn from the SPS Filets team.

Hello Thomas, Thank you for your feedback! It's true that this page doesn't display the products in the different colors offered. It's an oversight on our part. We'll rectify this as soon as possible to make your browsing experience as smooth as possible!
Thank you for letting us know!
Nolwenn, from the SPS Filets team!