/10
★★★★★
based on 103 reviews published
★★★★★
based on 103 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Invoice collected 1 1/2 months after payment, same for out-of-stock products when nothing prevents immediate reimbursement. In short, SPS generates more problems than it solves. On the other hand, the people I deal with are friendly.
Gilles M.
purchased on 12/05/2022
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Answer from SPS FILETS
Hello there, Of course, we take more pleasure in reading our customers' reviews when they're positive. But you've taken the right approach, and it's also important to point out when you, as a customer, are dissatisfied with our service. On behalf of the entire SPS FILETS team, I'm truly sorry! Nevertheless, I would like to stress that these are delays and stock problems for which we are not responsible. As you know, your order concerned accrobranche equipment and accessories. In this particular area, we are only resellers of the brands with which we have set up distributor partnerships. I'm not telling you anything new either, about the problems of sourcing the raw materials needed for manufacturing, which all professionals have been encountering for some time now. All this is to reaffirm that everyone, in their own way, is doing their utmost to satisfy their business partners and customers. We're sorry we weren't able to respond to your request as you would have expected, but our teams do their best, every day. We will reiterate on the relevant product pages that delivery times may be extended in order to communicate with you as best we can and avoid any inconvenience. The entire SPS FILETS team joins me in wishing you all the best for the future, and hopes to see you again on our e-shop. If there's anything we can do to help, we'd be delighted to do it! Sincerely yours, Nolwenn from the SPS FILETS team
4
/5
★★★★☆
Well
Maryse M.
purchased on 15/06/2022
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3
/5
★★★☆☆
Very long delivery and not so available
Circuit J.
purchased on 19/05/2022
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Answer from SPS FILETS
Hello, We are very sorry that the delivery of your order has taken longer than expected. We do our utmost to ensure that your order arrives on time, but it can sometimes be a little late due to a bank holiday. Please note that we display production times in working days, and that it takes an average of 8 to 10 days to produce the nets. We thank you for your feedback and hope to see you soon on our e-shop! A very nice day to you, Nolwenn, from the SPS Filets team.
5
/5
★★★★★
Perfectly meets my protection needs
Denis R.
purchased on 01/06/2022
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Answer from SPS FILETS
Hello Denis, It's always a pleasure for our teams to read our customers' feedback. Thank you for taking the time to write to us! We're delighted to see that the product you ordered met your expectations. We wish you a very nice day. See you soon, Nolwenn, from the SPS Filets team.
4
/5
★★★★☆
Too bad it lacks a spool of wire to attach it to a railing or similar.
Franck R.
purchased on 03/06/2022
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Answer from SPS FILETS
Hello Franck, Thank you for taking the time to write to us with this feedback. When you place an order, don't hesitate to specify that you need the fixing kit and the support on which you will fix the net. If you don't, we'll assume that you've got everything you need, and we'll only supply the net you request. We hope this answer helps you in your future orders on our e-shop! We wish you a very pleasant day. See you soon, Nolwenn from the SPS Filets team.
5
/5
★★★★★
Fifth order with this supplier. Always very fast, friendly and precise. Too bad they don't sell pythons. The technical manager was very helpful with the first order.
The prices are correct in my opinion. Thank you
Prevost J.
purchased on 11/05/2022
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5
/5
★★★★★
Very good
Pascale S.
purchased on 15/05/2022
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5
/5
★★★★★
Easy to place order, shorter delivery time than advertised. Meets my expectations, easy to install (two people).
Serge B.
purchased on 03/04/2022
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3
/5
★★★☆☆
In general, it's fine, some prices are out of line with reality and my payment doesn't match the invoice, otherwise it's fine.
Capucine T.
purchased on 04/04/2022
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Answer from SPS FILETS
Hi Capucine, Thank you for leaving us your feedback on our site! It's always important for us to hear from you. Regarding your situation, I've contacted the sales team to get more details. The price difference is obviously to your advantage and linked to the discounts we've been able to offer you, so that's a bonus! By the way, we're waiting for your bank details so that we can transfer the money we owe you 😉 We've registered you in our SLA customer database so that, in future, you'll have direct access to all our discounted prices! A very nice day to you. Nolwenn, from the SPS FILETS team 😉
5
/5
★★★★★
Quality service and material...
fast delivery.
Dorian A.
purchased on 15/03/2022
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5
/5
★★★★★
Very good telephone reception I received my order quickly, I have just placed a new order, I am waiting to receive it.
Sophie D.
purchased on 01/04/2022
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Answer from SPS FILETS
Hi Sophie, We're delighted to have customer feedback like yours! It's important and constructive for our teams to get positive customer feedback, so thank you for taking a few minutes to write this review! See you soon on our e-shop!
5
/5
★★★★★
Everything went smoothly. Thank you very much.
Sylvain R.
purchased on 14/02/2022
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5
/5
★★★★★
Very good. The products meet my expectations.
Bertrand M.
purchased on 16/01/2022
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5
/5
★★★★★
Very responsive service
Laurent S.
purchased on 20/12/2021
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5
/5
★★★★★
Nickel
Acheteur Vérifié
purchased on 14/12/2021
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5
/5
★★★★★
Fast order and quality material
Acheteur Vérifié
purchased on 08/10/2021
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5
/5
★★★★★
Item conforms, fast delivery. Perfect
Acheteur Vérifié
purchased on 10/09/2021
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3
/5
★★★☆☆
One of the splices leaves something to be desired.
Acheteur Vérifié
purchased on 26/07/2021
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3
/5
★★★☆☆
Very easy to order and exchange with customer service. I only regret that I forgot a corner ring when I received my net...
After-sales service was reactive and sent me a quick link instead, but the result is not ideal.
Acheteur Vérifié
purchased on 12/08/2021
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Answer from SPS FILETS
Hello Valentine, We apologize for this unfortunate oversight on the part of our production teams. We're pleased to see that our customer service team has provided you with a suitable solution. We'll be doubly vigilant with your next order, we promise!
See you soon on our site, Nolwenn, from the SPS FILETS team.
See you soon on our site, Nolwenn, from the SPS FILETS team.
4
/5
★★★★☆
I don't have five stars because not all the colors appear on the site, but I'd like to thank spsfilets for calling me to confirm my order and for helping me find the right color. All the rest is top-notch, great for the price, nothing to say.
Acheteur Vérifié
purchased on 08/07/2021
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Answer from SPS FILETS
Hello Thomas, Thank you for your feedback! It's true that this page doesn't display the products in the different colors offered. It's an oversight on our part. We'll rectify this as soon as possible to make your browsing experience as smooth as possible!
Thank you for letting us know!
Nolwenn, from the SPS Filets team!
Thank you for letting us know!
Nolwenn, from the SPS Filets team!
5
/5
★★★★★
ALL CLEAR.
Acheteur Vérifié
purchased on 15/07/2021
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 13/07/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 06/06/2021
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5
/5
★★★★★
No problem!
Acheteur Vérifié
purchased on 06/06/2021
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3
/5
★★★☆☆
Delivery much too long, and the net is too thin, if I had wanted that I wouldn't have taken a clear measurement (2/2.5m) I'm disappointed... but thank you!
Acheteur Vérifié
purchased on 28/04/2021
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Answer from SPS FILETS
Hello Lolita, We're very sorry to hear about your dissatisfaction. Our production team works tirelessly to try and meet deadlines, unfortunately sometimes it takes a little while.
Regarding your monkey bridge net, it's normal for it to point out when it's laid on the ground. Once it's been properly attached to tightly tensioned and sheathed cables, it will naturally take on its rounded shape. Don't worry!
If you have any questions, please don't hesitate to contact our sales team. We'll be happy to help!
Thank you, Nolwenn, from the SPS Filets team.
Regarding your monkey bridge net, it's normal for it to point out when it's laid on the ground. Once it's been properly attached to tightly tensioned and sheathed cables, it will naturally take on its rounded shape. Don't worry!
If you have any questions, please don't hesitate to contact our sales team. We'll be happy to help!
Thank you, Nolwenn, from the SPS Filets team.
5
/5
★★★★★
From the moment I placed the order, it seemed complicated for delivery in a short time slot, but I was listened to perfectly, and the net was delivered 2 days before the deadline. More than perfect.
Acheteur Vérifié
purchased on 28/04/2021
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Answer from SPS FILETS
Hello Michel, Thank you for your positive feedback on your customer experience with us. Our entire team, from sales to production, puts all its energy into meeting your expectations. And it's thanks to feedback like yours that we're even more motivated and determined to satisfy your needs as quickly as possible. We thank you for your appreciation and look forward to seeing you soon 😉
The SPSFILETS team
The SPSFILETS team
5
/5
★★★★★
Aaaa
Acheteur Vérifié
purchased on 07/04/2021
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5
/5
★★★★★
Very good strength, Very good finish
Acheteur Vérifié
purchased on 05/04/2021
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4
/5
★★★★☆
Satisfied with the quality of the products and the good communication with SPS agents. too bad online billing isn't available. prices are still a bit high.
Acheteur Vérifié
purchased on 19/04/2021
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5
/5
★★★★★
Good value for money, easy to order, delivery on time.
Acheteur Vérifié
purchased on 07/04/2021
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