Customer reviews of Sroka Company

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 543 published reviews
5 502 92% 4 25 5% 3 7 1% 2 5 1% 1 4 1%

Summary of reviews

The online store excels in product quality, with many customers highlighting the sturdiness, lightweight design, and excellent performance of items like paddles and boards. The materials used have received praise for their resilience and effectiveness, particularly in challenging conditions, which enhances the overall experience for users. Delivery is consistently recognized for its speed and efficiency; orders are often described as arriving quickly and well-packaged, ensuring that customers receive their products in excellent condition.

Reviews 1 and 3 stars

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MJ H.
Rating: 1 out of 5
following a purchase from 25/05/2026
No reaction to my email......
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Response from Sroka Company
I’m sorry about that. Your email was in the spam. Like we said before, if you don’t have any answers by email, call us, we are very reactive by phone.
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Mickaël R.
Rating: 1 out of 5
following a purchase from 17/06/2025
After buying a complete paddle kit, the pump broke immediately on the first use with a paddle that was half inflated! Customer service initially asks for the paddle's serial number, etc., but does not respond anymore despite several emails, so the paddle is unusable (pump made in China). Let's hope the paddle has no issues because they do not respond after purchase!
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Marie C.
Rating: 3 out of 5
following a purchase from 23/06/2025
Satisfied with my choice. However, it's a shame that the pad was already detached when I opened the package. Customer service contacted for 1 week and still no response ...
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Response from Sroka Company
Hello, I left you a voicemail and an email, but to this day, you have not contacted us back.
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Maud O.
Rating: 3 out of 5
following a purchase from 25/04/2025
The paddle handle is of very average quality
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Dimitri G.
Rating: 3 out of 5
following a purchase from 28/01/2025
very fast delivery, however I then asked for information on how to improve the return to position of the retractable fin, I had no answer ...
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Response from Sroka Company
Hello Sir. Please check your spam folder as we have sent you an email reply. Thank you
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GERALDINE L.
Rating: 3 out of 5
following a purchase from 30/11/2024
Delivery chaotic but product OK
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Response from Sroka Company
Hello, Madam. I'm sorry you had a bad experience with the carrier. But we use service providers and over the Christmas period it's very possible that delivery times may be longer. But we're glad you liked the product.
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Frank M.
Rating: 1 out of 5
following a purchase from 23/09/2024
When I received my SUP Alpha Fusion, I noticed visual defects in the quality of manufacture: - gap between the strips of the Pad - valve coming off - many traces of glue not very reassuring about the workmanship - pump whistling a lot What disillusionment especially since I expected a quality product as mentioned on their website: "The SROKA quality pledge Our goal is to offer you an exceptional paddle board with - A unique design with impeccable quality - ... Every SROKA product has been developed, tested and approved by Bruno SROKA (3 x World Kitesurfing Champion and Adventurer) and his team. He makes it a point of honor to ensure that each product is top-of-the-range, easy to use, of impeccable quality and comfort, and durable over time." I immediately e-mailed Sroka Shop, who didn't call me back and whom I had trouble reaching. In addition to photos, I sent a video to prove all the defects. When I called back, no one had read my e-mail and I was given a totally lunar speech to the effect that this was normal because all SUPs were hand-built and all pumps whistled. After my insistence, the manager offered to send the SUP back to his store, at my expense of course, for a refund. Since I've lost confidence in this company, I'd rather keep the SUP (too bad for me ) as I'd have had to spend even more time and money on return transport (there's no return form, no dedicated carrier) and possible surprises from Sroka for the refund. I'll see how the SUP performs on the water and over time. Conclusion: Non-existent sales contact and after-sales service, a small company that has difficulty managing the quality of its Chinese supplier, which means random quality and marketing on the website and social networks that are out of touch with reality.
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Response from Sroka Company
Hello Sir, I am sorry for this bad experience and I apologize. But I am very surprised by what you say. I am Bruno SROKA, I spend my day on the phone with clients to inform and assist them. So when you tell us that it is impossible to reach us, I am really surprised. I offered you to change your paddle but you did not accept it.
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gerard L.
Rating: 3 out of 5
following a purchase from 06/08/2024
... I still haven't received the foil bag that was delivered... in 2 installments... some time ago... I even have the feeling from receiving this inquiry e-mail ... that you seem to consider this order sold out. (having said that, there is no urgency).
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Response from Sroka Company
Dear Sir
I'm sorry for the delay. No, we haven't forgotten you. But our supplier has had some problems with the supply of raw materials. We will receive them tomorrow. So we'll send it to you as soon as we receive it.
Thank you for your patience.
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Eric S.
Rating: 3 out of 5
following a purchase from 24/08/2023
Hello, Top order and delivery time, but the carrier left a lot to be desired... carton damaged and left in the rain.... Fortunately it was a wing! Change carrier please 🙏🏼 otherwise bravo to your company 🍀👍🏼 salutations.
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Acheteur vérifié
Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Jean-François P.
Rating: 3 out of 5
Quality service
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