Customer reviews of Sroka Company

Please contact customer service at 0298325369. The box was well packed on our side. But the carriers sometimes mishandle packages during the summer. We will pass the information on to the carrier.

Thank you for contacting customer service. Hoping that they have resolved your issue.

Hello Sir. Thank you for your feedback. Yes, that is completely normal. Because the screws belong to the foil. And how can we know the length, the diameter of screws when all brands use different screws and sizes? Some use 6 mm screws, others 8 mm, some have made 7 mm screws for depth, some use 25, 20 and surely others. So the screws are part of the foil and not of the board. Thank you for your understanding. For your information, at SROKA, we provide all the screws for all board and front wing configurations which allows us to meet all needs. If others do not do it, I am sorry.

Hello Dumas. This is not normal. I just called you on the phone and left a message and we are going to change the board.

Hello Sir. Thank you for your feedback. As mentioned in our email, we have changed the way we apply the grip to the board in order to improve its appearance. This process was carried out without prior testing on a prototype in order to meet delivery deadlines. Unfortunately, this new technique has slightly increased the weight of the board. We apologized for this in our email and explained the reason to all our customers. Now, your board is indeed 13% heavier, which is 3% more than the stated tolerance. This means your board is 50 grams heavier. I'm not sure that 50 grams on a board will make much difference to your performance on the water. Furthermore, in an email dated November 13, 2025, at 2:11 PM, we offered you an exchange for a refund. To date, we have not yet received a response from you. Please know that we care about our customers and the quality of our products. Sincerely, Mr. Bruno SROKA

Hello, I left you a voicemail and an email, but to this day, you have not contacted us back.

Hello Sir. Please check your spam folder as we have sent you an email reply. Thank you

Hello, Madam. I'm sorry you had a bad experience with the carrier. But we use service providers and over the Christmas period it's very possible that delivery times may be longer. But we're glad you liked the product.

Dear Sir
I'm sorry for the delay. No, we haven't forgotten you. But our supplier has had some problems with the supply of raw materials. We will receive them tomorrow. So we'll send it to you as soon as we receive it.
Thank you for your patience.

Hello. Indeed we took a few days to answer you because you can imagine it we are in full season and we are a small staff. We called you twice today and we sent you an email without any return from you to solve the problem. I would just like to clarify, when you say non-conforming board, there is only a very small trace of glue at a place near the handle of portage (almost imperfect under the handle Neoprene portage) For information, the boards are made by hand by workers (men and women who like us are not machines) and therefore they sometimes happen to them as to all of us not to have paid perfect attention to erase a small trace of glue at the handle. This small trace of glue does not make this product non-compliant. Moreover, by scraping lightly with the scraper of a sponge, this trace of glue will go easily. We expect you to contact us as soon as possible. I remind you that we are reachable by phone every day from Monday to Friday from 9:10 am to 6 pm non stop.

Hello. I am quite surprised by your remark. Like all products sold in France, we guarantee our products for 2 years. Moreover we produce the boards in France so it means that we have totally the capacity to take care of the repair of your board. Indeed if we are not informed that you had a problem on this board of 2020, I cannot answer your request. This repair would have been free for you if you had contacted us. About your unmountable foil, we remind you that on the user manual it is clearly indicated in Bold, that you have to dismantle and rinse your foil after each session. Indeed on the 2020 foil, if you have not disassembled your foil over a long period, disassembly is impossible. That's why in 2021, we have completely changed the foil connection to avoid this type of problem. We remind you that we are available every day of the week from Monday to Friday from 9:10am to 6pm by phone, chat and email if necessary.