Dear Madam, First of all, we apologize for the inconvenience encountered during the delivery of your order and take note of your comment regarding the strength of the pallets. Our delivery service indeed includes a tail lift for unloading at the foot of the truck. However, it does not allow approaching the pallets in an area that is not accessible for a 19T truck. Regarding the damaged slab, please do not hesitate to contact our customer service team:
[email protected]. Our advisors will handle your request with care and will offer you a solution quickly. Thank you for these 4 stars despite everything. We hope your slabs bring you satisfaction. See you very soon, The TÉKIDÉ team