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Rating: 4 out of 5
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Customer reviews of TÉKIDÉ
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 126 published reviews
Summary of reviews
TÉKIDÉ products are consistently praised for their reliable performance, with many reviews noting that the tiles and slabs are easy to install, create a stable, dry surface, and effectively keep horses’ feet clean and mud-free. Customers frequently highlight fast or very good delivery service, organized scheduling, and helpful, responsive support that facilitates purchases and setup. The installation experience is described as straightforward and smooth, with several accounts confirming that the tiles or slabs stay in place under horses and daily use, and many customers express enthusiasm for expanding their stabilized areas and pathways. Overall, the store’s product effectiveness, practical installation, and dependable delivery contribute to a strong, positive impression.
All reviews
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Rating: 5 out of 5
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Response from TÉKIDÉ
On behalf of the entire team, thank you for these 5 stars ⭐ If needed, we are at your disposal, do not hesitate to contact us! See you soon, The TÉKID team
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Rating: 2 out of 5
Difficult to evaluate an order still not received although the payment was made immediately...
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Response from TÉKIDÉ
Dear Madam, You have expressed your dissatisfaction regarding your order, which has not yet been delivered. As mentioned on our site, our teams were on vacation when you placed your order. That is why we indicated in a pop-up that the delivery of your slabs would be made starting from the end of August. It may be that this message was not sufficiently visible and I am sorry for that. We will obviously take your remark into account to improve in the future. After checking with our logistics service, I inform you that your order has indeed been transmitted to our carrier, who will contact you very soon to set a delivery date. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.
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Rating: 2 out of 5
It's been almost a month since my order was placed and no news. I can understand that there are holidays but to the point of not even informing me at least about the processing of my order and a delivery date or at least shipping... I'm waiting...
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Response from TÉKIDÉ
Dear Madam, Thank you for bringing your concern regarding the tracking of your order placed on July 24 to our attention. We fully understand your concern and would like to provide you with some clarifications on this matter. Since July 15, a notification on our site indicates that any order placed from July 18 will be delivered at the end of August. Indeed, our teams, particularly logistics, are currently on vacation and we sincerely apologize for the inconvenience this may have caused. As soon as your order is transmitted to our carrier, we will inform you immediately. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.
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Rating: 4 out of 5
The product ordered seems very good, however the delivery service needs to be reviewed: nothing to blame the delivery person who did his best, however his company only equipped him with a small electric pallet truck unable to move 2 centimeters in the gravel alley... We ended up with the 700 kg pallet of slabs placed in front of the gate... Handling in 35° when the delivery is charged €100 does not go down well. Especially since all the other equestrian product companies I have dealt with so far offered delivery from a certain amount and worked with delivery providers equipped with pallet trucks suitable for the weight of the products and for unloading in a stable.
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Response from TÉKIDÉ
Dear Madam, First of all, thank you for your order, we are delighted that your slabs meet your satisfaction at first glance :) We are sincerely sorry to learn that the delivery service did not meet your expectations, and we fully understand your disappointment. Rest assured that we have taken note of your comments and that we will report this issue to our provider and our logistics service to prevent this type of situation from happening again in the future. We thank you for your feedback, which is valuable for us to continue to improve. We hope that we will have the opportunity to serve you better during your next orders, do not hesitate to contact us directly for any further information. Best regards, The TÉKIDÉ team.
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Rating: 5 out of 5
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Response from TÉKIDÉ
Thank you for these 5 stars, for us, they mean a lot :=)