TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Unfortunately, my two dogs (adult + puppy) gained weight after 3 months of consuming Tomojo. The kibble does not suit them and we find them too large in size.
Translated reviews
Response from TOMOJO
After our phone conversation, we are as sad as you Valérie ?? Thank you for the information you gave me to clarify this situation, I will get back to you as soon as I have feedback from the Research and Development department!
C
Christine K.
Rating: 1 out of 5
Awful service I ordered beginning of May I still haven't got it delivered it to me And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel. I made order from Canada Ontario . Delivery company never drop anything on my door Company should never charge on my credit card. Very disappointed on delivery service. Your company should hire ems Canada post
Translated reviews
Response from TOMOJO
Christine, we sent you several emails to deal with your order because of the country it was supposed to be shipped to (Canada). It was our first time shipping there and we wanted to make sure everything was crystal clear. You never replied to us, and that's why we didn't go through with your order. We never charged your credit card either, we were waiting for your reply and for you to get your order. I hope we can work this out.
T
Thibaut D.
Rating: 2 out of 5
My two cats systematically vomited each meal after eating your kibble, they do not digest them at all (transition perfectly done as indicated). No problem with the delivery or anything else, but the kibble formula is clearly not amazing.
Translated reviews
Response from TOMOJO
Thank you for your message Thibaut. We are sorry to hear that... The dietary transition can take longer than expected for some cats. We advise you to try to extend it and of course we remain at your disposal to support you in this process. Our kibble has a very good digestibility rate because insect protein is highly digestible and we include ingredients in our recipes for the digestive comfort of animals: fiber intake, prebiotics, highly digestible single animal protein. Moreover, the extrusion process, which is a controlled cooking (temperature and pressure controlled), improves the digestibility of the product due to its conversion into an easily digestible form of the components of raw materials, both of animal and vegetable origin, as well as the complete disinfection of the food.
B
Bill C.
Rating: 2 out of 5
My animals didn't really appreciate it
Translated reviews
Response from TOMOJO
Thank you for your feedback Bill. My advice is to extend the dietary transition longer. It is important for animals that are not familiar with insect protein and may take longer than expected for some animals. We remain at your disposal to assist you!
F
Francoise C.
Rating: 2 out of 5
Hello, I am sorry to write this, but my 2 cats are not 'fans' of the insect kibble ??. Too bad, I liked the idea. So little by little I mix it with the others, and I will use the package like that. No need to say that I will not place any other orders. Great regret. Best regards.
Translated reviews
Response from TOMOJO
Oh no! A team member will quickly get in touch with you to try to find out more. For cats, the food transition period is generally longer; by the end of the package, they may have already changed their mind.
K
Kelly T.
Rating: 1 out of 5
I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.
Translated reviews
Response from TOMOJO
We are sincerely sorry Kelly. After resending your order 3 times, with 3 different carriers, we have done everything on our side to ensure delivery. Fortunately, the last attempt worked :)
C
Céline
Rating: 2 out of 5
The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!
Translated reviews
Response from TOMOJO
Oh no :'( . This is most likely due to a dietary transition issue Céline, a team member will contact you to try to provide a solution!
P
Patricia I.
Rating: 2 out of 5
Expensive kibble but good for the planet so I made the effort for my dog and my cat. My dog refuses to eat them. Even mixed with his usual kibble, he sorts to eat. The cat, on the other hand, eats everything.
Translated reviews
Response from TOMOJO
Thank you Patricia for your message. Do not hesitate to extend the dietary transition, some animals are more sensitive than others.??
L
Laugere V.
Rating: 1 out of 5
A total flop, my little cat didn't touch any kibble at all. Too bad!
Translated reviews
Response from TOMOJO
Thank you Virginie for your feedback. Have you tried to make a dietary transition and gradually incorporate some Tomojo into his bowl? Keep us updated! ??
F
Fabienne
Rating: 2 out of 5
My cat didn't like it.
Translated reviews
Response from TOMOJO
Thank you Fabienne for your feedback. We are sorry to read this. Do not hesitate to make a dietary transition so that your cat gets used to its new diet and keep us updated! ??
A
Amélie C.
Rating: 2 out of 5
The principle is good, unfortunately after a week our cat vomits at every meal. There is something in the composition that doesn't sit well. Otherwise, she likes it, she eats but ends up vomiting her kibbles...
Translated reviews
Response from TOMOJO
Thank you for your message Amélie! Don't worry about it, many cats reject foods they are not used to, this is called cat neophobia. To avoid this problem, it is recommended to make a dietary transition. Gradually add Tomojo kibble to their usual bowl, and you will see, your cat will get used to it much better! ??
E
Elisa T.
Rating: 1 out of 5
I have never been delivered!!
Translated reviews
Response from TOMOJO
Thank you for your feedback Elisa. Indeed, you were not delivered and your order has been refunded. We are truly sorry for this logistical problem. We still hope to see you again at Tomojo! ??
S
Stéphane R.
Rating: 2 out of 5
I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)
Translated reviews
Response from TOMOJO
Hello Stéphane, we hope your cat is doing better. Some cats are more sensitive than others and the behavior of your younger one can be explained by the neophobia of cats, which is quite common among our feline friends! It is the intestinal system of your cat that firmly defends itself against an organism it does not know: insect protein. That is why we recommend a gentle dietary transition of 2 to 3 weeks, or even longer for the most sensitive cats.
L
Laura
Rating: 1 out of 5
Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...
Translated reviews
Response from TOMOJO
Hello Laura, we are very concerned about your feedback and we apologize for this unfortunate experience. A team member will contact you to learn more and help us better understand your cat's reaction. We would also be interested in contacting your veterinarian to learn more; we have no "harmful" ingredients in our composition and are therefore curious about the result of this analysis.
S
Sofia E.
Rating: 1 out of 5
I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.
Translated reviews
Response from TOMOJO
Thank you Sofia for your feedback. We are really sorry to read this. Indeed, some cats can be more sensitive than others. We therefore advise you to extend your dietary transition over 1 to 2 weeks. Go gradually, your kitty will surely get used to it better. Please keep us updated on the progress of the situation. Have a nice day! ??
M
Mala
Rating: 1 out of 5
My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.
Translated reviews
Response from TOMOJO
We are truly sorry to read this, Mala. Can you give us more information about your cat? Don't forget that a veterinarian is available for subscribed clients and can give you good advice! Feel free to leave us your contact details so we can reach out and discuss this with you. Again, we are sorry to hear this, and we sincerely hope that your cat is doing better.
E
Evelyne S.
Rating: 1 out of 5
Out of my three cats, one refuses and sorts, another vomits and the third eats.
Translated reviews
Response from TOMOJO
Thank you Evelyne for your feedback. I can only advise you to extend the dietary transition longer. It is important for cats who are not familiar with insect protein and can prove to be longer than expected for some animals. Let each step last a few more days. Don't lose hope, you will succeed!?? We remain at your disposal to assist you in this process.
N
Nath B.
Rating: 2 out of 5
My dog has very soft stools, 10kg of kibbles that I don't know what to do with.
Translated reviews
Response from TOMOJO
Thank you for your feedback Nathalie. Indeed, some dogs are more sensitive than others, I would then advise you to go slowly with our kibble. Your dog may need more time to adapt to its new diet! ?? Don't lose hope! ?? We remain at your disposal if you have any questions.
F
Fabienne C.
Rating: 1 out of 5
My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.
Translated reviews
Response from TOMOJO
Thank you for your feedback Fabienne. It's a shame that your cats are turning their noses up at our kibble. But don't lose hope! Continue the dietary transition, feel free to make it last longer, some cats are more sensitive. Start with just a few kibbles and gradually add more. Keep us updated on the evolution of the situation! Have a great day and see you soon!
C
Claire
Rating: 1 out of 5
I ordered Tomojo kibbles for my cat, but this big picky one doesn't like them at all and refuses to eat them.
Translated reviews
Response from TOMOJO
Hello Claire and thank you for your message. Indeed, it can be difficult for some cats to change their diet overnight. It is necessary to persevere for 3 to 5 days, even mixing old and new kibble. To ensure a complete dietary transition, it is better to do it over 3 weeks. A member of our team will contact you to provide solutions on this matter.
E
Elodie
Rating: 2 out of 5
The approach is really great not only ecologically but ethically, but my animals do not like the taste of their kibbles at all (cats and dog). They refused to eat.
Translated reviews
Response from TOMOJO
Thank you Elodie for your feedback. Indeed, you need to give your animals time to get used to their new diet (3 to 5 days). This transition can take up to 3 weeks to be complete. Do not hesitate to mix their old kibble with the new ones during the first days of transition. A member of our team will get back to you to provide assistance on this matter.
M
Mme C.
Rating: 2 out of 5
The cats refused to eat the kibbles.
Translated reviews
Response from TOMOJO
We are sorry to hear that Catherine :'(, Have you tried to gradually incorporate the kibbles into her diet? The most sensitive cats generally require 1 to 2 weeks of transition. We are here to help you if needed!
B
Blandine B.
Rating: 1 out of 5
My cat doesn't eat them, so it's a failure for me.
Translated reviews
Response from TOMOJO
We are sorry to hear that Blandine, your cat is sensitive and requires a more rigorous dietary transition, a team member will contact you to provide assistance! ???????
A
Adrien G.
Rating: 1 out of 5
Our three cats do not eat them.
Translated reviews
Response from TOMOJO
Hello Adrien, thank you for your feedback, we will contact you again to try to understand your bad experience and see if we can provide a solution!
N
Noyola
Rating: 2 out of 5
Nice principle, but the kibble does not please my cats who haven't touched it for 3 weeks even when changing the bowl every day to put fresh kibble in every day. Too bad.
Translated reviews
Response from TOMOJO
Hello and thank you for your message Noelle, we are sincerely sorry to hear that, your cats seem very sensitive and they probably require a more rigorous dietary transition, a team member will contact you about this to try to provide you with a solution :) !
N
Nuno
Rating: 1 out of 5
Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.
Translated reviews
Response from TOMOJO
Oh no Nuno :'( ! A team member will quickly contact you to provide you with help and advice on this matter!
S
Spetebroot
Rating: 2 out of 5
My cat doesn't like it at all...
Translated reviews
Response from TOMOJO
We are sad to hear this Muriel, a team member is on it and will soon get in touch with you to provide advice and try to learn more about your experience.
S
Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
Translated reviews
Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
M
M. S.
Rating: 2 out of 5
The two cats don't want it, even after several days of trying. Sorry...
Translated reviews
Response from TOMOJO
Thank you for your comment Sébastien, we are sorry to hear that :( Have you observed a transition period of 2 to 3 weeks? It is important to respect this period for the most sensitive cats. We will contact you to provide our assistance in this regard.
S
Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
Translated reviews
Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
S
Sylvetta
Rating: 2 out of 5
My dogs and cats did not like it and there are few proteins in %
Translated reviews
Response from TOMOJO
Hello Sylvetta, it's a shame that your animals didn't like them! However, our kibbles are quite well provided with Proteins. Indeed, some kibbles display very high rates (40-45%) but your animal has a hard time assimilating them, the final result is a poor protein rate... We have chosen to put less protein, but of a superior quality, so that your animal assimilates it 100%.
V
Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
Translated reviews
Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
G
Geraldine C.
Rating: 2 out of 5
Unfortunately, even though these kibbles are very likely better nutritionally, my cat does not like them at all. I think we might need to add natural flavors to make them more appealing to cats...
Translated reviews
Response from TOMOJO
Thank you for your feedback Géraldine! We are taking note of your comments, we are working on a new recipe more appealing for cats, who are the most difficult to satisfy!
A
Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
Translated reviews
Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
A
Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
Translated reviews
Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
J
Juliette N.
Rating: 2 out of 5
Despite a gradual attempt, my cat did not accept these new kibbles... but LOVES his new toy :)
Translated reviews
Response from TOMOJO
Thank you for your feedback Juliette, we are sorry to hear that. It can happen that some cats do not accept our kibble without a transition of 2 to 3 weeks. If you would like to test the experience with more kibble, feel free to get back to us!
C
Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
Translated reviews
Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
P
Patty
Rating: 2 out of 5
Unfortunately, my cat does not digest these kibbles... she vomits them even though she has never had any food issues and the transition was made slowly... This is really too bad because the product seems great, the kibbles do not smell bad unlike most others that can be found on the market, the packaging is not plastic.
Translated reviews
Response from TOMOJO
Hello Lorraine, thank you for your comment, it is thanks to your feedback that we can improve, the dietary transition is important for cats that are not familiar with insect protein. A team member will contact you shortly about this and try to better understand your experience!
B
Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
Translated reviews
Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
J
Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
Translated reviews
Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 