Customer reviews of TOMOJO

Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!

Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!

Thank you for your feedback, we are sorry to hear that! A sample is generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!

Thank you for your feedback, did you observe a transition period of 2 to 3 weeks for your cats to get used to their new diet? It is not uncommon for cats to be difficult to convince ??

Thank you for your feedback Penelope, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and one or two samples are generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!

Hello Isabelle, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!

Hello Laurent, As I explained to you by email, your package was lost with our carrier. As soon as we became aware of your message, we immediately sent out another pack of kibbles and refunded part of your order to make amends. We hope to see you again very soon despite this delay beyond our control, we remain at your disposal.

Thank you for your feedback Diane, a team member will quickly get in touch with you to help you with the dietary transition of your cats, see you very soon ??

Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!

Thank you for your encouragements Agnès, we hope to see you again soon with your cats! We remain at your disposal if needed of course!

Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!

Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.

Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.

Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.

Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??

Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!

Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!

Hello Nicolas, for some cats a dietary transition of at least 2 weeks is really necessary for them to get used to the flavors of a new diet, especially to insect protein which is really new for them. Unfortunately, a sample does not allow you to make this dietary transition which certainly explains your cats' disinterest in our kibbles.

Thank you Pauline for your detailed feedback! Your cat does seem very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibble. A member of the mojo team will call you in the coming days to advise you!

Thank you Isabelle! Regarding our kibbles, nothing beats the opinion of those concerned ??

Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!

Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!

Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!

Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)

Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!

Hello Damien, our boxes are designed to test and discover our brand. In addition to samples of our products, they contain selected products: eco-friendly wooden toys for cats as well as solid shampoos with natural ingredients for dogs. If you want an optimal quality-price ratio, we recommend ordering a 7kg bag of kibbles for your cat because, as you can imagine, the more you buy in large quantities, the lower the price per kilogram.

Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.

Hello Heidi, have you successfully made a dietary transition with your cat? It is very important to gradually accustom him to the flavors of a new diet to avoid developing neophobia, which means not recognizing a food as edible. We will call you in the coming days to give you some good advice!

Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.

Thank you for your feedback, we are sorry that your experience did not go as planned! The composition of our kibble is indicated on our packages as well as on our website. You will find the ingredients, analytical constituents, and additives present in the kibble. Transparency about our products is therefore total as you also find the detail of the carbohydrate content of our kibble which seems to be a problem for you. Regarding carbohydrates, they are essential for your cat's health, there are 3 types: - The first, digestible sugars, simple like glucose or complex like starch (long chain of glucose) with slow assimilation. Without glucose in the diet, one can live thanks to a metabolic process of production from certain amino acids (called gluconeogenesis), but it is very costly for the kidneys and liver. - The second, insoluble sugars also called dietary fibers, are celluloses, hemicelluloses, pectins, gums, and mucilages. These carbohydrates will not be digested by carnivores, they are not sources of nutrients. However, they are absolutely essential for the very complex functioning of the digestive tract, particularly for its interactions with the intestinal flora and maintaining this flora at an appropriate level. - The third, associated carbohydrates, represent a very small fraction but are just as essential, we find them in certain plants and in yeast membranes. They play a role in nutrient absorption, help balance the intestinal flora, and stimulate the immune system. We know them better as fructo-oligosaccharides, manno-oligosaccharides, inulin... Therefore, kibble with too low a carbohydrate content would be dangerous for your cat. The carbohydrate content of our kibble is therefore adapted to your kitty's good health and we are even well below the maximum rates allowed by FEDIA. Finally, regarding the dietary transition, it is important to mix your cat's old kibble with its new ones to gradually get it used to its new diet over two weeks. A member of the Mojo team will call you in the coming days to learn a little more about your cat's behavior. See you soon!

Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!

Hello Silvi. According to our records, your order placed on Thursday, February 27 arrived on Tuesday, March 3 (after a request for redelivery from you). If you have not received your order, please contact us at our email [email protected]. Thank you!

Thank you very much Anne for your feedback. We take your feedback into account and you will soon be contacted by a member of the mojo team to get more details about your cat's behavior. Have a very nice day.

Hello Marie Pierre and thank you for your feedback which we take seriously. We will contact you as soon as possible to better understand the reason for this refusal. Have a very nice day,

Hello Esther, thank you for your feedback and encouragement. Cats can sometimes be more difficult when changing their diet. Please feel free to email us at [email protected] to give us more details, we will take your feedback into account. Have a very nice day!

Thank you very much Aurélia for your feedback and encouragement. It is true that cats can sometimes be more difficult when changing their diet. Please feel free to contact us at [email protected] to give us more details, we will take your feedback into account! Have a nice day!

Hello Patricia, thank you for your feedback. We will contact you regarding this delivery issue. Have a nice day!

Thank you Sylvie for your feedback. Your opinion is very important to us and helps us improve our products. We will contact you to get more information on this matter.

Hello Pascal, Thank you for your feedback. The dietary transition in cats can be quite complicated. We are in the process of improving the recipe for cats and your feedback is very helpful.