TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
The appeal of your products is undeniable! My dog, who is very picky, enjoyed them! However, despite the precautions taken for the gentle integration of your kibble into her diet (20% of her ration to start), she had serious diarrhea for 3 days. I therefore stopped the trial.
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Response from TOMOJO
Hello Marcelle, thank you for your review and your valuable feedback. The transition for dogs is difficult and can sometimes take time. However, we are passing this information on to our veterinarian.
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Emmanuelle
Rating: 1 out of 5
I really like the promise of Tomojo, unfortunately my cat vomits the kibble whereas until now she had never had a problem changing brands of kibble.
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Response from TOMOJO
Hello Emmanuelle, thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats to avoid these problems in the future and your feedback is very helpful.
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Florence N.
Rating: 1 out of 5
I tried twice to give the kibble to my cat who vomited everything. Apparently he can't digest them! I stopped and everything returned to normal.
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Response from TOMOJO
Hello Florence, Thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats and your feedback is very helpful.
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Francois
Rating: 1 out of 5
Order still not received
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Response from TOMOJO
Hello François, We have just contacted you by email regarding this matter: we fear that additional shipping delays may apply due to the strikes, and we are sorry about that. Please do not hesitate to get back to us if the delay is extended by another week, we will do what is necessary to resend your 3 samples!
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Veronica
Rating: 2 out of 5
My cats didn't like it at all!
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Response from TOMOJO
Thank you very much Veronica for your feedback. We take your opinion into account to improve our products :)
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Annabelle C.
Rating: 1 out of 5
I do not recommend these kibbles!
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Response from TOMOJO
Hello Annabelle, thank you for your feedback. Could you give us a bit more detail regarding your opinion? This would help us improve our products. Thank you very much!
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Matthieu D.
Rating: 2 out of 5
My cat does not eat it
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Response from TOMOJO
Thank you very much Matthieu for your feedback. Your opinion is important for improving our products! :)
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Aurélie
Rating: 1 out of 5
Unfortunately, my cat vomited them right away, I didn't dare give them to him again... This is the first time this has happened. They don't seem to suit him at all.
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Response from TOMOJO
Thank you Aurélie for your feedback. We pay great attention to it to improve our products.
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Maxime M.
Rating: 1 out of 5
Unfortunately, it has been 12 days since I placed my order and still zero news about it. 5€ for that is too long. And I have to buy other kibbles on the side which is too expensive for me, so not profitable. =\
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Response from TOMOJO
Hello Maxime. It seems that there has indeed been a problem with your order. Our team will contact you to resolve it. We are really sorry for the inconvenience.
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Flavien
Rating: 2 out of 5
Fast delivery, all good. However, my cat vomited everything and didn't touch his bowl afterwards. Apparently, the taste must not be great,...
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Response from TOMOJO
Thank you very much Flavien for your message, we pay great attention to it to improve our products. We are sorry to hear that your cat did not enjoy our kibble.
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Ingrid F.
Rating: 2 out of 5
My cat did not digest your kibble, at first he ate quite a bit and I was delighted but then he vomited it every time... and now he doesn't want it anymore! It's a shame!
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Response from TOMOJO
Hello Ingrid, We are sorry that your cat had such reactions. Thank you for your feedback, we pay great attention to it and it will help us improve our products.
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Elise B.
Rating: 1 out of 5
I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards
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Response from TOMOJO
Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Mng
Rating: 2 out of 5
The price. Otherwise everything is ok!
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Response from TOMOJO
Hello, We have indeed noted this remark and our new recipe is marketed at a lower price than the old one. Furthermore, we have a referral program that allows the referrer and the referred person to save 25% on their next order! We strive to make our products accessible to everyone. Thank you very much for your feedback.
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Guenael D.
Rating: 1 out of 5
I bought a sample that I never received.
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Response from TOMOJO
Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.
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