Customer reviews of TOMOJO

Thank you for your feedback and for your message. We also contacted you by email following your review, but we have not received a response to date. We are sincerely sorry for the inconveniences encountered during your deliveries. Since deliveries are handled by an independent carrier, we unfortunately do not directly control the delivery conditions. Moreover, delivery drivers are not required to go up the stairs to the door, which may explain some situations. Please do not hesitate to contact us directly as soon as an issue arises: this allows us to act quickly with the carrier and find a solution, rather than waiting for a notice. We remain at your disposal to assist you as best as we can.

Glad that the kibbles suit your French bulldog and have good effects on his health ?? Regarding the price, there has been no increase before May. For subscriptions, the first order is at -20%, then the following ones at -10%, which may explain a perceived difference. The adjustment that occurred in May is due to the rise in raw material, manufacturing, and transport costs, which impacts the entire supply chain. We do our best to limit these changes. Thank you for your trust ??

We are sincerely sorry to learn that your cat did not appreciate our kibbles ?? Unfortunately, just like for us humans, it is difficult for 100% of cats to like them. At Tomojo, we are a small, young, and committed French company, and we really do our best to satisfy every companion (and their human ??). We would love to offer you a solution: we would be happy to send you a package of our second brand of insect kibbles for free so that your cat can try another recipe. Some cats prefer one formula over another ?? Don't hesitate to contact us via private message or email so we can arrange this. And if your experience evolves after this new trial, it would help us immensely if you could update your review. For a small structure like ours, every feedback really counts ??

We are delighted to know that your dog enjoys his kibbles and that the management of renewals as well as the delivery meet your expectations ??

Thank you very much for your feedback ?? We are delighted to know that this kibble finally suits your bulldog ?? Thank you for your recommendation and your trust!

Thank you very much for your feedback. We are delighted that the senior kibble still suits your cat! Regarding organic: as of today, insects are not yet recognized in European organic farming regulations. Therefore, there is no applicable organic label for insect farms. Thank you for your trust ??

Hello, Thank you for your feedback! We are delighted that two of your three cats have adopted our kibble ?? That said, we know well: with cats, you sometimes have to expect very marked preferences – especially when offering them an original protein source like insects. We cannot guarantee a love at first sight every time, but we can guarantee one thing: quality. Our recipes are complete and balanced, validated by veterinarians, and formulated with traceable insect protein, rich in essential amino acids, hypoallergenic, and highly digestible. Thank you again for your trust, and pets to your feline trio, even to the most skeptical! The Tomojo team

Hello, Thank you for your feedback and for taking the time to share your feelings. We completely understand your remark. Delivery fees are indeed the same at a relay point or at home, as they primarily reflect the actual logistical costs we incur from the carriers. Delivery fees are free for orders over 80 euros. We understand that budget is a real issue, especially for responsible and alternative food. We are constantly working on it, whether by optimizing our costs or offering alternatives. Thank you nonetheless for your trust, and do not hesitate to write to us if you have any questions or need to adjust your formula ??. Have a great day. The Tomojo team

Thank you so much for your feedback ?? We are delighted to know that our kibble has brought so many benefits to your little dog ???? Vitality, digestive comfort, and well-being, that’s exactly what we aim to offer

Hello, Thank you for your message. We are sincerely sorry for this setback. As soon as we read your review, we tried to reach you several times by phone and left you several voicemails, without a response so far. Please know that if you had contacted us directly, we could have addressed the issue immediately – well before learning about it via Trustpilot. Our number is listed on our website in the 'Contact Us' section, and we are also available by email. Please do not hesitate to get back to us in any case. At Tomojo, just like the quality of our kibble, your satisfaction is extremely important to us. We always do our best to ensure that deliveries go smoothly, including when a subscription is modified or postponed. When a subscription modification or delivery poses an issue, we always do our utmost to intervene quickly. Thank you, nonetheless, for your loyalty, and our small dedicated team remains at your service. The Tomojo team

Thank you very much for your feedback! ?? We make it a point to stay attentive and find solutions quickly. See you soon! ??

Hello and thank you for your message ?? We are delighted to learn that your cat has finally found the kibble that suits him – especially after a not-so-easy journey on the digestion side. At Tomojo, we design our recipes so that our sensitive companions can eat peacefully, without compromising on quality or pleasure. Thank you for your trust, and a nice pet to your cat from us ?? The Tomojo team

Thank you for your positive review! We place great importance on the quality of the shipment and are happy that it shows. Looking forward to seeing you again soon! The Tomojo team

Hello, Thank you very much for your review and your positive feedback on our service and products ?? We completely understand your expectation regarding organic farming. At Tomojo, we have chosen to work with insects as a protein source, as their farming consumes very little water, space, and generates little CO2 – making it a sustainable alternative, even without an organic label. Today, insects cannot be certified as 'organic' because there is still no regulatory framework allowing the labeling of insect farming according to organic farming criteria. But rest assured that we rigorously select each ingredient for its quality, traceability, and reduced environmental impact. Thank you again for your feedback, which shows your demand for more responsible food – a value we fully share ?? See you very soon! The Tomojo team

Hello, We would like to clarify that this comment does not concern Tomojo, but a confusion with another company. The customer contacted us privately and acknowledged having mistaken the company – we thank her for that. We have requested several times that this review be removed, as it does not reflect our service or our commitments or practices. We remain available for any questions or clarifications. The Tomojo team

Thank you for your sincere feedback ?? We are happy that your animals enjoy our kibble ???? Regarding the price, we completely understand your remark. It reflects the quality of the ingredients, including insect proteins, as well as French manufacturing. We do our best to offer a healthy and sustainable product while remaining accessible ??

Thank you for taking the time to share your opinion. We understand your remark and are sorry if the formulation may have caused confusion. At Tomojo, insects are indeed the main source of protein, but other ingredients like poultry fats are present to ensure good nutritional balance and palatability. Your feedback is valuable and pushes us for even more clarity in our communications. Thank you for helping us with that ??

Hello, Thank you for your feedback! Our kibble is primarily insect-based, but we use a bit of hydrolysate and poultry fat to improve palatability (taste) and ensure a good nutritional balance. This also helps keep the kibble stable and naturally tasty, without artificial additives. We understand your need and are constantly working to offer recipes that are more suitable for sensitive dogs. Thank you again for your trust! ??

Thank you for your nuanced feedback! ???? We are happy to know that your cat appreciates her kibble and that it contributes to her health. Kudos to her for adapting despite the initial size! Don't hesitate to write to us if you need advice ??

Thank you for your message. We salute your Princess for her honesty and hope that over time, she will fully adopt our kibble! In any case, a big thank you to you for your trust and your attention to the quality of their diet ?? See you very soon!

Thank you for your feedback! We are delighted that Okja has finally found kibbles to her taste ???? Sorry for the delivery issues, we remain attentive to improve the experience on this point ??

Thank you for taking the time to share your experience. We are delighted that your cat loves our treats! Sorry that he didn't like the kibble, every cat is unique, but maybe he would like to try another flavor or texture. Don't hesitate to contact us for more information! ??

Thank you for your feedback on your experience. Every cat reacts differently to a change in diet, and we understand your concerns. Please feel free to consult your veterinarian mentioning Tomojo kibble to best adjust the ration. If needed, our team is available to chat and advise you! ????

Thank you! ?? We are delighted that everything went well. See you soon!

Great if everything is going well, thank you for your feedback!

Damn, sorry that there is no GLS relay point nearby, I hope they will expand their list of partners ??

Thank you for your feedback ??

Thank you for your trust, we are delighted that the transition is going well, we remain at your disposal if needed ??

Thank you for your feedback, we are here to listen if needed ??

Thank you Sandrine for your feedback, I also hope that the delivery will be simpler next time ??

Catherine, I am sorry for the incident you encountered with the subscription. We will resolve this together and see what happened ??

Thank you for your feedback, we hope that over time, the sensitivity of its digestion will adapt and that you will have fewer issues ??

Valérie, we are sincerely sorry for the loss of your package. We offered you a refund, but we haven't heard back from you ?? Depending on the regions, GLS delivery drivers can make delivery errors, but we try to react quickly and offer you a satisfactory solution every time this happens.

Sorry for this hiccup Matthieu! You can adjust the frequency of your shipments via your customer area according to your furry friend's consumption, I hope you managed to find the right one ?? If you need help, don't hesitate to contact our customer service at [email protected]!

Hello Géraldine. As I indicated during our exchanges, you had created two subscriptions for the same product, which is why you received 2 packages at short intervals. These subscriptions were visible in your customer area, we have set up a FAQ to help you manage your subscriptions, with video tutorials. Regarding the order you wanted to cancel, it was already sent and on its way to your home when you notified us, so you understand why we could not cancel it ?? Our customer service was reactive and as understanding as possible, but we cannot go beyond the processes provided for this kind of situation, I am sorry.

We are happy to hear that Odile ?? It happens that there are slight size differences, but checks are carried out throughout production to ensure the quality of the kibbles! We will make sure to slip a gift into your next order ??

Thank you Valérie, for your trust and loyalty ??

Thank you for your feedback Laurence ?? It's usually the opposite, cats have more trouble getting used to it than dogs! Don't hesitate to extend the dietary transition, so that he gets used to it gradually.

Olivier, I am sorry that the solution provided during our email exchanges does not suit you ?? We have checked the production and there is no anomaly, that is why we could not refund you.