TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Ultra-fast shipping, small toy as a gift. Composition of the kibbles is okay except for the duck fat (preference for wild sardine oil). Kibbles a bit large for a small dog of 4kg
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Response from TOMOJO
Thank you for your feedback Valerie! Our recipes for adult cats and dogs without cereals do indeed contain duck fat, which represents 6.6% of the total ingredients. It is necessary to meet the lipid needs of the animals and plays an important role in the palatability of the kibbles. However, all our other recipes do not contain it: we have managed to substitute it with organic sunflower oil! TOMOJO continuously improves its recipes and relies on the development of the French entomoculture sector to successfully incorporate insect oil into future formulas??
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Marie J.
Rating: 1 out of 5
Cats do not like Tomojo kibbles
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Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
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Romain
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
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Response from TOMOJO
duck fat
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Anne
Rating: 4 out of 5
No delivery issues as usual!
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Response from TOMOJO
Glad to know that everything is going well Anne! We remain, of course, at your disposal ??
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Ophélie S.
Rating: 1 out of 5
My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.
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Response from TOMOJO
Thank you for your feedback Ophélie. Did you properly carry out the dietary transition? It is important because since it is a new protein unknown to your animals, they need time to get used to it, as does their stomach. The transition helps them get used to it.
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Jean-Marie L.
Rating: 4 out of 5
The cats transitioned to this new food without difficulty.
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Response from TOMOJO
Excellent news Jean-Marie ?? To adapt to a new protein, nothing is better than a dietary transition!
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Isa
Rating: 4 out of 5
Great brand, but.... coordination problem for delivery: often issues with the logistics site (packages that could not be delivered due to a so-called absence, three-day delay.....) Personalized welcome, advice, flexibility on dates, all of this is very pleasant.
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Response from TOMOJO
Thank you Isa, glad to know that everything we offer suits you ?? Regarding delivery issues, we are sorry, it is as frustrating for you as it is for us... Even though we cannot control the delivery people, I hope that the help from our customer service when a problem arises meets your expectations.
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Gp
Rating: 1 out of 5
New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.
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Response from TOMOJO
Thank you for your feedback Guillaume, which we do not take lightly. We are sorry that your cat has been sick ?? I hope that the help from our customer service and the solution provided have satisfied you!
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Lorraine
Rating: 4 out of 5
Kibbles of good quality. 2 different dogs in ages, weights, types, and appetites, who each find their satisfaction and are in perfect health. The only downside: from one package to another, sometimes not the same range of kibbles (old recipe vs new recipe). This has happened once so far.
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Response from TOMOJO
With our three ranges for puppies, adult dogs, and senior dogs, which each meet the needs of dogs at these ages, you are sure to find what you need Lorraine ?? Regarding the recipe, I assure you it has not changed! Our kibbles are not always 100% identical depending on the batches of ingredients and other factors, but we perform checks to ensure their good quality.
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Madame F.
Rating: 4 out of 5
The kibbles are slightly larger than what my chihuahuas are used to, for now, my dogs are eating the cat's kibbles, the cat prefers to hunt flying insects.
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Response from TOMOJO
We recommend moistening the kibbles to make it easier for your dogs ?? Some of our clients have chihuahuas and use this technique! As for your kitty, by making the dietary transition, he will gradually get used to it ??
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Nicolas P.
Rating: 1 out of 5
The cats are not eating. I tried for a week, the cats were visibly losing weight. They weren't eating at all. Too bad, I would have liked to give them these kibbles.
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Response from TOMOJO
Thank you for your feedback Nicolas. Thank you for taking the time to leave your opinion Greg. It's harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they don't know, that's why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. If you've tried everything and your cats still aren't eating, it may simply be that our kibbles are not to their taste ??
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Démoulin
Rating: 4 out of 5
Good quality kibble and a very good alternative to meat or fish-based kibble! My dogs love them and so do my cats! They are high in protein and grain-free! Perfect
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Response from TOMOJO
We couldn't have said it better ?? Happy to know that your whole pack loves it!
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James C.
Rating: 1 out of 5
My dog vomited with the product, I followed all the instructions for the diet change. no big deal it doesn't suit my dog. However, you ask me to return the kibble (no big deal calculation to do) I paid 16 for shipping costs when I was told you would be refunded a total of 34 to tell me in the end. Sorry Mr. we made a mistake on the refund amount? This explains the professionalism with which you read your emails and respond to your customers' concerns... Be a little more focused. When you work it will do you good. I would have preferred to send nothing and donate the packages to a charity. I find that the service tries to do its best, but it's still not it. Elsewhere trying is free and even the shipping costs. A package won't sink your company.
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Response from TOMOJO
I am sorry that your dog did not like our kibble James. It can happen that they are not to everyone's taste, which is why we always recommend starting with just one package, especially if it's the first time your furry friend tries them. When that's the case, and as stated in our legal notices & T&Cs, you are free to return the unopened package(s) within a month, at your expense. We have processed the refund for the received package. I invite you to reread our email exchanges, at no time is it promised that you will be refunded this amount. It's a shame to end on these words James. At Tomojo, we advocate kindness, not only towards our team and customers but towards every person.
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Michel B.
Rating: 4 out of 5
The exchanges are friendly and interesting with customer service, the delivery was fast and the kibble is appreciated by our cat.
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Response from TOMOJO
Glad to know that you are satisfied in every way Michel, feedback like yours motivates us to do even more to satisfy you ??
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Yann K.
Rating: 4 out of 5
After 1 month and a half of testing (my cat has a food allergy), I feel like things are getting better... we'll see with time... Has the texture of the kibble changed compared to the 2 kg bag I bought first? Even the color is a bit different... However, something really needs to be done about the bag closure: a zip would be ideal.
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Response from TOMOJO
Thank you for your feedback Yann! That's great! We are delighted to know that the allergy is improving, let's hope he recovers quickly ?? The kibbles cannot be 100% identical from one production to another, there may be slight differences in texture, color, etc... However, we are developing control systems to ensure the quality of the kibble! Regarding the bag closure, it's the only solution without using plastic.
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Lolo
Rating: 4 out of 5
The Tomojo service is perfect. However, it's a shame that there is only Chronopost as a delivery service because they are never serious about deliveries...
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Response from TOMOJO
Thank you for your feedback Lolo ?? We offer Chronopost and GLS as carriers, you can change it directly in your customer area!
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Francois
Rating: 4 out of 5
I have been a customer for a few years, your kibbles are well appreciated by my dog and my cat. My only downside is the difficulty in managing subscriptions. Otherwise, everything is very good.
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Response from TOMOJO
Thank you for your comment François ?? We built the subscription system precisely to make it practical and flexible, our FAQ is full of videos to help you manage it and customer service is at your disposal in case of problems/questions.
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Bd
Rating: 4 out of 5
Very practical subscription. Catastrophic Chronopost delivery.
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Response from TOMOJO
Thank you for your feedback ?? We are sorry for the delivery, we systematically report problems to Chronopost when there are any!
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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C. R.
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
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Sylvie C.
Rating: 4 out of 5
Always Very Happy 2 the Team....;-) small downside....the carrier but that's not your fault. Lately, carriers are so caught up in competition that some forget the connection with the customer and as a result are not very nice in person... They skip you, delay your delivery = they are annoying. My address is not that complicated to find and generally if in doubt.....the carrier calls me..... I assure you, this delivery person has given up and has been replaced by someone cool ;-)
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Response from TOMOJO
Thank you for taking the time to leave your review Sylvie ?? For the delivery issues, we are aware and we report every time there is a downside, hoping that it changes something ??
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Suki
Rating: 4 out of 5
My cat got used to the kibble after a month but when I opened the next package, she turned her nose up at them. The kibble no longer had the same appearance, so I am stuck. The concept is great, the follow-up and communication are great. It's a shame that production is not stable.
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Response from TOMOJO
Thank you for your feedback Suki. A member of our customer service will contact you soon to clarify all this!
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Sophie M.
Rating: 4 out of 5
My cat loves this kibble. We'll see in the long term if they help reduce his skin allergies.
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Response from TOMOJO
Happy to know that we have won over your little one Sophie. We have already received feedback on the benefits of our kibble against allergies, I am confident that it will also work for your cat?? Don't hesitate to keep us updated!
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Cathy B.
Rating: 4 out of 5
Discovered at the MIF show, my cat loves the treats. A little extra, they are suitable for cats with urinary problems.
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Response from TOMOJO
Thank you for your feedback Cathy, and glad to have met you at the show! Indeed, our cat treats target urinary problems for one and health/beauty of the coat for the other ??
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Rousselle J.
Rating: 4 out of 5
Original product appreciated by my cat Lower climate impact
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Response from TOMOJO
Happy to know that your values align with those of Tomojo Janique ????
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Simon B.
Rating: 4 out of 5
Very practical subscription system
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Response from TOMOJO
Thank you for your feedback Simon! Indeed, we are proud of our subscription system. It is commitment-free, flexible, free, and allows you to receive kibble directly at your home whenever you want ??
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Magali P.
Rating: 4 out of 5
Excellent products. The treats and kibble have been appreciated by the cats. As for the dog, she loves the treats, the kibble is to her taste too, but slightly too big, so she has trouble chewing them. It's a shame there aren't several size options for kibble in the dog range.
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Response from TOMOJO
Thank you very much Magali ?? If the kibble is too big for your dog, we recommend moistening them or breaking them up a bit, so that it is easier for her. As for the possibility of having different sizes, it is not possible at the moment but I will take your request into account!
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Shirousagi
Rating: 1 out of 5
My cats don't even want to taste it T-T For them, it's a no, both in kibble and treats..
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Response from TOMOJO
Oh no! We are sorry to read that ?? It's probably a case of neophobia: cats refuse to eat a new food, something they don't know. Did you properly carry out the transition? It's essential to get your cats used to this new protein, and you can make it last up to 3 weeks, so your little ones take the time to eat and digest the insect protein.
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Marie B.
Rating: 4 out of 5
Hello, it's been about 3 Christmases that I order your boxes and this year Mina my cat and I were somewhat disappointed because there were more kibbles and therefore more treats but there was no little toy ??
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Response from TOMOJO
Glad to know that the Tomojo boxes are with you every Christmas Marie ?? We decided to keep only the kibble and treats in our boxes to highlight the discovery of our products and the insect protein ??
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Carole R.
Rating: 1 out of 5
I wrote my current address when ordering, in the confirmation email the address was correct and my shipment was returned twice! I called the Post Office and they told me that the address was wrong!
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Response from TOMOJO
Carole, once again, we are sincerely sorry for this inconvenience. I hope that our email exchanges and the responsiveness of customer service have reassured you. In any case, your order is on its way, it will arrive safely this time!
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André C.
Rating: 4 out of 5
Hello, It seems that you produce your cat kibbles in 2 factories, apparently, our 2 cats sensed the change and took 4 weeks to accept them, the smell and color not being identical to previous deliveries. Today it seems to be fine, despite a little lack of enthusiasm from our two furry companions!
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Response from TOMOJO
Hello André, thank you for taking the time to leave your review ?? We do indeed produce our kibbles in two different French factories, but this normally has no impact on the palatability of the kibbles. The manufacturing process cannot be exactly the same in both factories, hence the difference. But the recipe remains exactly the same! In any case, I am happy to know that your cats continue to love their kibbles ??
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Julien P.
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
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Isabelle C.
Rating: 4 out of 5
Very good product but too bad for the unreliable delivery Delivered 1 day late without warning. Chronopost is not great. It really bothered me, I had to take care of my daughter's cats in an emergency. I had to get kibble from neighbors
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Response from TOMOJO
Thank you Isabelle! We apologize for the inconvenience regarding the delivery, please do not hesitate to contact our customer service when this happens so we can try to find a solution :)
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Ire
Rating: 1 out of 5
I am extremely disappointed. My cat absolutely cannot tolerate these kibbles. At phase 1 of the transition, my cat was vomiting even though there were only very few of these new kibbles. Given the other reviews, I see that this is a recurring problem. I don't understand why nothing is being done to solve the problem.
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Response from TOMOJO
Hello Sarah, we are sorry to hear that our kibbles caused vomiting in your cat. It may be related to many things like neophobia in cats, the transition not lasting long enough... A member of the mojo team will call you to find out more!
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Greg
Rating: 1 out of 5
I tried to follow the transition instructions proposed by Tomojo for my kitten, and nothing worked as planned... She systematically turned her nose up at the Tomojo kibble, preferring the others. She preferred not to eat and be hungry (repeated meowing) rather than eat them... She ate a little, but only because there were
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Response from TOMOJO
Thank you for taking the time to leave your feedback Greg. Indeed, it is harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they do not know, which is why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. Nevertheless, I understand your reasons for stopping. As for the "satisfaction guaranteed or your money back" policy, we cannot afford to offer one at the moment Greg!
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Bd
Rating: 4 out of 5
Delivered quickly (1 business day) but the Colissimo delivery person was extremely rude and impatient, the bag of kibbles was ripped open in the box.
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Response from TOMOJO
Thank you for your feedback Bruno! We are sorry for the inconvenience with Chronopost. As for the open bag, a member of our customer service will contact you to find out more.
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Laurent C.
Rating: 1 out of 5
Given the price, it would be desirable to have packaging and a box of much better quality! Slightly torn cardboard and a bag open to 70% of its seal. In short: to be reviewed. Regards.
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Response from TOMOJO
Thank you for your feedback Laurent, I am sorry for the inconvenience. We have made the decision to choose paper packaging (and not plastic) so that our entire process, from the production of kibbles to the moment you receive your package at home, works in favor of sustainable development. Regarding the packaging, this necessarily means that we take the risk of having issues, like the one you mentioned. In summer, we encounter sealing problems at the top of the package, which we have reported to our supplier. When you notify us, we certainly find a solution (usually sending a new package). A member of customer service will contact you shortly :)
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Laure C.
Rating: 4 out of 5
Hello, I am a loyal consumer of 'ant kibble', as my beloved mistress likes to call it, but she regularly encounters difficulties in changing the delivery frequency of my kibble. They arrive too early and she cannot ideally adjust the frequency despite her changes. Thank you for your help!
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Response from TOMOJO
Alice from customer service will contact you to resolve this, Laure! Thank you for your loyalty ??
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André C.
Rating: 4 out of 5
Our cats really enjoy it, but for delivery management, with each change in frequency, the system did not take the changes into account ?? Today it seems to be set, and everything is OK.
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Response from TOMOJO
Thank you for taking the time to leave your review André ?? When you change the frequency, the date of the next order is not modified, it also needs to be changed. Then, everything updates. We are aware that this is not very practical and we are looking for a solution!
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