TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Well, but it lacks vegetables and the duck fat gives the cat an addiction.
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Response from TOMOJO
Thank you Beatrice for your feedback. Don't worry about the duck fat, my little birdie told me that a new recipe without this ingredient will be coming soon... ??
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Madame C.
Rating: 4 out of 5
Good initiative, too bad there is still animal fat for example, but the cats eat the kibble well and I would surely buy it again.
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Response from TOMOJO
Thank you for your message Chloé! But don't worry, my little finger tells me that a new recipe without animal fat is in preparation.. ?? We are happy to see that your cats are enjoying themselves!
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Evelyne S.
Rating: 1 out of 5
Out of my three cats, one refuses and sorts, another vomits and the third eats.
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Response from TOMOJO
Thank you Evelyne for your feedback. I can only advise you to extend the dietary transition longer. It is important for cats who are not familiar with insect protein and can prove to be longer than expected for some animals. Let each step last a few more days. Don't lose hope, you will succeed!?? We remain at your disposal to assist you in this process.
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Sophie G.
Rating: 4 out of 5
My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.
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Response from TOMOJO
Thank you Sophie for your feedback. It's great news that your cat enjoys our kibble and treats! Don't hesitate to take a look at our website, you will find the composition of our kibble there. See you very soon.??
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Thomas P.
Rating: 4 out of 5
One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.
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Response from TOMOJO
Thank you for your feedback Thomas. ??Don't panic, some cats need more time to adapt to new kibble. Don't lose hope and feel free to keep us updated on the progress of the situation! ??
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Nathalie T.
Rating: 4 out of 5
Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.
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Response from TOMOJO
Thank you Nathalie for your feedback. It's great that your two little cats enjoy our kibble! We can't wait to see you again! See you soon. ??
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Fabienne C.
Rating: 1 out of 5
My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.
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Response from TOMOJO
Thank you for your feedback Fabienne. It's a shame that your cats are turning their noses up at our kibble. But don't lose hope! Continue the dietary transition, feel free to make it last longer, some cats are more sensitive. Start with just a few kibbles and gradually add more. Keep us updated on the evolution of the situation! Have a great day and see you soon!
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Olivier F.
Rating: 4 out of 5
Service rather good, fast delivery, logical price.
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Response from TOMOJO
Thank you very much Olivier! If you are happy, we are too! ??
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Juliette D.
Rating: 4 out of 5
Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.
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Response from TOMOJO
Thank you for your feedback Juliette. We are delighted that you appreciate Tomojo's values! ?? Some cats are more sensitive than others and need more time to adapt to a new diet, don't lose hope, you just need to be patient! ??
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Manon B.
Rating: 4 out of 5
Very good! However, it would be great to make kibble for small dogs. I won't be able to buy more for now because the kibble is too
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Response from TOMOJO
Thank you for your feedback Manon. We have taken your comment into account and we will pass it on to our teams. We will not hesitate to keep you informed if new kibble arrives! ??
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Emma B.
Rating: 4 out of 5
Delivery was compliant, packaging easily recyclable. The cat had no difficulty adapting to the kibble or the treats. I only regret that they are more caloric than others due to the starch.
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Response from TOMOJO
Thank you very much for your feedback Emma! We are delighted that our kibble was liked by your cat. ?? But don't worry, there are no cereals in our kibble!
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Ariane L.
Rating: 4 out of 5
Nothing to say about the service, I received my order on time and well packaged.
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Response from TOMOJO
That's great Ariane! Thank you for your message. We are delighted.
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Claire
Rating: 1 out of 5
I ordered Tomojo kibbles for my cat, but this big picky one doesn't like them at all and refuses to eat them.
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Response from TOMOJO
Hello Claire and thank you for your message. Indeed, it can be difficult for some cats to change their diet overnight. It is necessary to persevere for 3 to 5 days, even mixing old and new kibble. To ensure a complete dietary transition, it is better to do it over 3 weeks. A member of our team will contact you to provide solutions on this matter.
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Florence C.
Rating: 4 out of 5
My big dog and my little one eat them well: these kibbles seem to be appetizing enough.
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Response from TOMOJO
Here's some good news Florence! Thank you for your feedback, we are happy to have you with us :)
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Olivier L.
Rating: 4 out of 5
It's a good concept. Having a dog is not very eco-friendly, but this changes the game. Maybe later we will all feed on insects ?? In any case, my dog is not very kibble-oriented and I have tried. Apparently, they look appetizing. But for my pinscher, they are too big, I have to crush them before giving them to him and I mix them with leftovers.
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Response from TOMOJO
A big thank you for your message Olivier. Indeed, for the smaller dogs, our kibble can be a bit larger. Grinding them is a very good technique to get your pinscher to eat. ?? We are looking forward to seeing you again ??
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Anais B.
Rating: 4 out of 5
Great, reliable website, quick order and fast shipping. The only downside is the lack of a phone number, in case of need!
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Response from TOMOJO
Hello and thank you Anais! We are happy to read your compliments :). We do have a phone, it is 07 80 90 41 80. The best way to reach us is still to contact us at [email protected], we usually respond within 30 minutes! ???
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Blandine B.
Rating: 1 out of 5
My cat doesn't eat them, so it's a failure for me.
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Response from TOMOJO
We are sorry to hear that Blandine, your cat is sensitive and requires a more rigorous dietary transition, a team member will contact you to provide assistance! ???????
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Rho
Rating: 4 out of 5
Two of our cats loved both the kibble and the treats. The other two were indifferent...
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Response from TOMOJO
Thank you Paola! It's curious, a team member will contact you to learn more about your cats and thus allow us to know more about your experience! ????
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Cécile D.
Rating: 4 out of 5
We received the order quickly and our little one went through the transition period without too much trouble. She seems to appreciate it.
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Response from TOMOJO
That's good news Cécile! We hope to see you back with us very soon in that case, see you soon. ???
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Adrien G.
Rating: 1 out of 5
Our three cats do not eat them.
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Response from TOMOJO
Hello Adrien, thank you for your feedback, we will contact you again to try to understand your bad experience and see if we can provide a solution!
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Nuno
Rating: 1 out of 5
Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.
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Response from TOMOJO
Oh no Nuno :'( ! A team member will quickly contact you to provide you with help and advice on this matter!
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Danielle B.
Rating: 4 out of 5
Good products, however my cats did not appreciate them.
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Response from TOMOJO
It's too bad Danielle ??, Thank you for your message, a team member will contact you to provide our advice, it is probably a problem of too abrupt dietary transition!
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Marc S.
Rating: 4 out of 5
Order and delivery impeccable. Unfortunately, my picky cat is snubbing the product. ?
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Response from TOMOJO
Thank you for taking the time to leave us a comment Marc, it may be a problem of dietary transition. A team member will quickly contact you to advise you and provide help on this subject!
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Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
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Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
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Chagneau
Rating: 4 out of 5
The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.
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Response from TOMOJO
Thank you for your feedback Marina! We are happy to hear that your dog loved our treats! Our (old) Dog & Cat discovery boxes consist of 2 cat samples (100g), an original and hypoallergenic cat toy, 1 dog sample (50g), 1 pack of dog treats (150g), and a hypoallergenic soap for your pup. Moreover, all our boxes are prepared with care and a little surprise is slipped inside???? and all for 14.90€. I invite you to try our new discovery boxes, with our Moush treats, you might find more to your liking! ??
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Frédéric
Rating: 4 out of 5
Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.
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Response from TOMOJO
Thank you for your message and your understanding Frédéric :) Indeed, please excuse us for this delay, we are inevitably a bit impacted in our delivery times because of COVID and our partners as well. We hope to see you very soon! ??
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Aurore P.
Rating: 4 out of 5
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
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Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
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Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
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Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
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Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
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Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
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Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
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Monsieur G.
Rating: 4 out of 5
My cat enjoys these kibbles.
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Response from TOMOJO
Hello and thank you for your comment, we are delighted to hear that! :)
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Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
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Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
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Meline
Rating: 4 out of 5
The order service is very responsive delivery in 48h
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Response from TOMOJO
The team is on deck to support you as best as possible during this period Meline, thank you for your message!
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Jocelyne V.
Rating: 4 out of 5
I haven't tasted the kibbles, but they seemed very appetizing. Unfortunately, out of my 3 cats, only one accepted to eat them. The others turned their noses up. With one voice against two, despite my favorable opinion I cannot proceed. I wish you much success as I find the principle very interesting. J. Verdure
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Response from TOMOJO
Hello and thank you Jocelyne, That's curious! A team member will contact you to try to better understand your experience.
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Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
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Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
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Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
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Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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Robert B.
Rating: 1 out of 5
Hello, I took the liberty of giving you only one star because: following my order no. 7348 from 10/10/2020 for a 50g dog sample kibble order, to this day, I still haven't received anything! Sincerely R BERGER 11 rue des Boutons d'Or 31860 PINS JUSTARET
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Response from TOMOJO
Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!
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