The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Never received the order and too long to get a refund
Translated reviews
Response from tompress.com
Hello Mr. Bouchot,
We are sincerely sorry for this situation and completely understand your disappointment, especially regarding the delay before the refund.
Unfortunately, the package was lost by La Poste, and we could not act directly on its delivery. As soon as the loss was confirmed, we processed the refund for your order on 27/08.
We regret that this experience has been so long and we apologize for the inconveniences caused.
We hope nonetheless to have the opportunity to provide you with a better experience on your next order.
Best regards,
The TOM PRESS team
F
Fanny S.
Rating: 1 out of 5
following a purchase from 29/07/2026
First use today, the amount is already starting to twist
Translated reviews
Response from tompress.com
Hello Fanny,
We sincerely apologize that your first use did not go as planned and that you encountered a problem with your item. A customer service file is being processed. You will be contacted again after your file has been processed.
Best regards,
The tompress.com team
P
Pascale V.
Rating: 3 out of 5
following a purchase from 28/07/2026
Error with the dimensions of the lids. Unable to return them! Too bad!
Translated reviews
Response from tompress.com
Hello Pascale,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the dimensions of the lids and we understand your disappointment. Please do not hesitate to contact our sales department to find out the return procedures for the items.
Best regards,
The tompress.com team
C
Claude B.
Rating: 3 out of 5
following a purchase from 22/07/2026
Received merchandise not in accordance with the order.
Translated reviews
Response from tompress.com
Hello,
We apologize for the error regarding the received items and fully understand your dissatisfaction.
However, we confirm that your file has been taken care of and that a solution has been provided to regularize the situation.
We thank you for your understanding and patience, and remain at your disposal if you have any questions regarding the resolution of your file.
Best regards,
The tompress.com team
L
Loryne D.
Rating: 1 out of 5
following a purchase from 22/07/2026
Before placing the order and for information regarding a potential order, customer service was very responsive. However, upon receipt, while we discovered impacts on a stainless steel element and a lack of paint, the responses have become longer and for now, we still do not have a solution to our problem, which prevents us from using the material while waiting for their response.
Translated reviews
Response from tompress.com
Hello,
Thank you for your patience and we apologize for this processing delay.
Your file has been processed. However, the delay has been exceptionally extended due to the holiday period, which has caused a temporary slowdown in our usual timelines.
Thank you for your understanding and we remain at your disposal for any further questions.
Best regards,
The tompress.com team
B
Benoît L.
Rating: 3 out of 5
following a purchase from 15/07/2026
Hello, I had to remove a hinge from two doors and reattach it correctly elsewhere. The hinge was not properly mounted, which meant it could not stay closed. It's a shame, as the price is not cheap. The packaging, however, was impeccable and the package arrived in good condition despite the carrier I know well and who does not take good care of the packages he has to transport. He only has one strap for the whole truck... that's not acceptable.
Translated reviews
Response from tompress.com
Hello Benoît,
Thank you sincerely for your detailed feedback. We are pleased to learn that the packaging of your order met your expectations, even though we are sorry to hear that the hinge was not properly mounted. Your comments are valuable to us and will help us improve our products.
Best regards,
The tompress.com team
E
Eric M.
Rating: 1 out of 5
following a purchase from 11/07/2026
Returned package, the product was poorly packaged, so it arrived broken. No feedback from Tompress....
Translated reviews
Response from tompress.com
Hello Eric,
We are sincerely sorry that you received the damaged package. Our after-sales service has received your package and the refund has been processed. Please do not hesitate to contact us for any information.
Best regards,
The Tompress team
S
Sébastien G.
Rating: 1 out of 5
following a purchase from 29/06/2026
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
Translated reviews
Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
Y
Yann R.
Rating: 3 out of 5
following a purchase from 28/06/2026
The alcohol scale received is so long that it touches the bottom in all the containers I have.
Translated reviews
Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the alcohol scale does not fit your containers. This type of instrument indeed requires a test tube or a sufficiently tall and narrow container to allow the float to measure the alcohol level correctly without touching the bottom.
If you wish, do not hesitate to contact our customer service. We can advise you on a suitable container or check with you that the model ordered is indeed appropriate for your use.
Best regards,
The Tom Press team
D
Denis J.
Rating: 1 out of 5
following a purchase from 29/06/2026
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
Translated reviews
Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
J
Jean-Luc R.
Rating: 1 out of 5
following a purchase from 24/06/2026
I still haven't received my package ?????.
Translated reviews
Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
D
Daniel C.
Rating: 3 out of 5
following a purchase from 20/06/2026
Incomplete package
Translated reviews
Response from tompress.com
Hello Daniel,
We are sorry for the inconvenience encountered during your order. Upon receiving your complaint, we took care of your request and proceeded to ship a new package on July 6, 2026.
We hope this solution met your expectations and remain at your disposal if you have any questions. Your satisfaction remains our priority.
Best regards,
The Tom Press team
D
Dominique G.
Rating: 3 out of 5
following a purchase from 17/06/2026
I expected better for the price, a vegetable mill is just as effective with less waste and easier to clean.
Translated reviews
Response from tompress.com
Hello Dominique,
Thank you for taking the time to share your opinion. We appreciate your feedback and are always listening to our customers' expectations to improve our products. Please feel free to reach out to us with any questions or suggestions.
Best regards,
The Tompress team
A
Albert G.
Rating: 3 out of 5
following a purchase from 12/06/2026
the "cherry" tabs are not sized for this pitter. too thick a bit too wide Tom Press remains a good supplier
Translated reviews
Response from tompress.com
Hello Albert,
Thank you very much for your feedback and your trust in Tom Press. We are delighted to have you among our customers, and we take note of your comments regarding the "cherry" tabs. Please feel free to reach out to us for any questions or needs, we will be happy to assist you again.
Best regards,
The Tom Press team
H
Hubert T.
Rating: 1 out of 5
following a purchase from 11/06/2026
This is complete nonsense!
Translated reviews
Response from tompress.com
Hello Hubert,
We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to understand your situation better. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The tompress.com team
J
Julien Z.
Rating: 1 out of 5
following a purchase from 10/06/2026
It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!
Translated reviews
Response from tompress.com
Hello Julien,
We apologize for the inconvenience encountered during your order. As soon as we received your complaint, we took care of your request and proceeded with the refund.
We hope this solution met your expectations and we remain at your disposal if you have any questions. Your satisfaction is our priority.
Best regards,
The tompress.com team
S
Stephane T.
Rating: 3 out of 5
following a purchase from 05/06/2026
It's a shame that the 2 words requested for the engraving were noted too centrally, a line shift would have been beneficial aesthetically for a height balance.
Translated reviews
Response from tompress.com
Hello Stéphane,
Thank you for taking the time to share your opinion.
After verification, it seems that your comment does not correspond to the item ordered from us. It is possible that there was a mix-up with another purchase.
If you would like to report a problem regarding your order, we invite you to contact our customer service. We will be happy to review your situation and provide a solution if necessary.
Best regards,
The tompress.com team
M
Marie Th Odile M.
Rating: 3 out of 5
following a purchase from 06/06/2026
Very Good Thank you
Translated reviews
Response from tompress.com
Hello,
Thank you very much for your feedback and for your positive comments. We are delighted to read that your experience has given you complete satisfaction.
However, we noticed that your review is accompanied by a 3-star rating. If this rating does not reflect your feelings and is an error in selection, you can certainly modify it.
Thank you again for your trust and we look forward to serving you again.
Best regards,
The Tom Press team
L
Lepetit M.
Rating: 1 out of 5
following a purchase from 17/02/2026
5 months for a spoon, certainly large, but still!!
Translated reviews
Response from tompress.com
Hello,
We are sorry that the delivery time for your order did not meet your expectations.
This exceptionally long delay is due to supply constraints beyond our control. We completely understand your frustration and sincerely regret this wait.
We thank you nonetheless for your patience and hope that the quality of this large spoon will meet your expectations.
Best regards,
The Tom Press team
M
Michel L.
Rating: 1 out of 5
following a purchase from 04/06/2026
Perfect
Translated reviews
Response from tompress.com
Hello,
Thank you very much for your comment, which makes us very happy!
However, we noticed that your review shows a one-star rating, while your comment is very positive. This may be a selection error.
If that is the case, please feel free to change your rating. It would help us a lot and better reflect your experience.
Thank you again for your trust, and we look forward to serving you again!
Best regards,
The Tom Press team
B
Bertrand Maryse R.
Rating: 3 out of 5
following a purchase from 25/05/2026
A 1.1 mm grid with a shock in the package so it blocks the screw
Translated reviews
Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
J
Jean Louis V.
Rating: 3 out of 5
following a purchase from 25/03/2026
Everything happens, you just need to be patient...
Translated reviews
Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
J
Jacqueline R.
Rating: 1 out of 5
following a purchase from 05/05/2026
The indicated dimensions do not match the mandoline.
Translated reviews
Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
O
Olivier N.
Rating: 1 out of 5
following a purchase from 11/05/2026
serious and quick
Translated reviews
Response from tompress.com
Hello Olivier,
Thank you for your feedback. Your satisfaction is important to us.
See you soon!
Best regards,
the tompress.com team
C
Cathie B.
Rating: 1 out of 5
following a purchase from 25/02/2026
Delay much too long for spare parts, more than 2 and a half months waiting between the order and delivery.
Translated reviews
C
Claudine C.
Rating: 1 out of 5
following a purchase from 07/05/2026
Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.
Translated reviews
M
Marica S.
Rating: 1 out of 5
following a purchase from 04/05/2026
nothing is right...the dimensions are too small
Translated reviews
L
Lhoussaine N.
Rating: 3 out of 5
following a purchase from 02/05/2026
Correct, delivered on time
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that your order was delivered on time.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
P
Patrick R.
Rating: 1 out of 5
following a purchase from 04/05/2026
delivery too long
Translated reviews
M
Marot H.
Rating: 1 out of 5
following a purchase from 29/04/2026
Ordered straps with a tonnage and received smaller straps... Sav file etc... in short, it's annoying
Translated reviews
Response from tompress.com
Hello,
We are sorry that your experience did not meet your expectations.
In order to assist you in resolving this issue, our customer service has sent you a prepaid return label so that we can receive the item and proceed with its refund.
We remain at your disposal and invite you to use this prepaid return so that our team can finalize the processing of your request as soon as possible.
Best regards,
The Tom Press team
E
Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
C
Charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
A
Arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
Translated reviews
Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
Translated reviews
Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
A
Adrien P.
Rating: 1 out of 5
following a purchase from 09/02/2026
delivery times too long
Translated reviews
Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry that the delivery time did not meet your expectations.
Best regards,
Customer Service
Tom Press
J
Jean D.
Rating: 1 out of 5
following a purchase from 30/03/2026
Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge
Translated reviews
Response from tompress.com
Hello,
We acknowledge your feedback and are sorry to hear that our submission did not fully convince you.
Your opinion helps us improve the quality of our services.
Best regards,
Customer Service
Tom Press
M
Michel L.
Rating: 1 out of 5
following a purchase from 25/03/2026
You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!
Translated reviews
Response from tompress.com
Hello,
We are sorry for your dissatisfaction.
Our after-sales service has communicated the applicable return conditions in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
Translated reviews
Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
H
Hatemane H.
Rating: 1 out of 5
following a purchase from 03/03/2026
Extremely slow delivery
Translated reviews
Response from tompress.com
Hello,
We apologize for the delivery delay encountered with your order. Some logistical constraints may unfortunately extend processing and transport times.
Thank you for your understanding.
Sincerely,
Customer Service
Tom Press
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 