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A
Rating: 3 out of 5
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery two months after order.
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A
Rating: 3 out of 5
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V
Rating: 1 out of 5
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Response from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
A
Rating: 3 out of 5
Quite disappointed by the finish, my item seems to have been made in a hurry. Unprotected in the packaging and delivered in a box that was too small, one corner arrived chipped... and I was offered a 10% refund when I would have preferred an exchange since it was a Christmas present... so it was a bad experience, I will no longer be ordering from this site despite the favourable reviews I had read. On the other hand, the S
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Response from tompress.com
Hello, We understand your disappointment. In the absence of reservations before signing for the delivery, we do not have the necessary for the claim. Unfortunately, during transport, the package can be subject to a lot of handling, and this can happen. That's why, when you receive your order, please note any damage or refuse it so that it can be returned to the sender.
A
Rating: 3 out of 5
Hello Tompress".
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A
Rating: 3 out of 5
The quality of your products is always top-notch
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A
Rating: 3 out of 5
Too bad there are no instructions for use with the smoker.
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Response from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
A
Rating: 1 out of 5
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
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Response from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
A
Rating: 3 out of 5
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
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A
Rating: 3 out of 5
delivery too long
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A
Rating: 3 out of 5
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
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A
Rating: 1 out of 5
The product description and use of the product is absolutely wrong. We cannot use it. Very disappointed!!!! This reinforces our decision not to order on the internet. Luckily it wasn't too expensive.
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Response from tompress.com
Hello, you have ordered a spare part for Porkert manual chopper n° 10-12. If you do not have this model, there is a good chance that the part is not compatible with your model. Kind regards.
A
Rating: 3 out of 5
Faulty parcel delivery
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Order not received.
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Response from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
A
Rating: 1 out of 5
I bought it to make quince jelly. It's totally unsuitable for this purpose, and the filtration is completely useless and inadequate. Everything should be stated on your technical data sheet, to avoid any misunderstandings.
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Response from tompress.com
Hello, A cheesecloth would be useful and would allow you to filter more finely to suit your needs. Best regards.
A
Rating: 3 out of 5
opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
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Response from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
A
Rating: 1 out of 5
Hello I had to return an item that did not match, 15 days later still no news for refund.
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Response from tompress.com
Hello, We have received the returned item and confirmed the refund via e-mail on 28/10/2022. Best regards.
A
Rating: 3 out of 5
Order received promptly. Sir 20 capsules 4 were unusable
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A
Rating: 3 out of 5
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Response from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
A
Rating: 3 out of 5
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
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A
Rating: 3 out of 5
delivery times
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A
Rating: 3 out of 5
Delivery time of more than a month because an item was out of stock at the supplier's and ended up not being available at all!
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A
Rating: 3 out of 5
unfortunately two small jars broke in the parcel
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Response from tompress.com
Hello, Could you please send us the packing slip with the reservation issued, so that we can take the necessary steps to claim compensation for the breakage? Please send all the details directly to Tom Press: [email protected] Kind regards.
A
Rating: 3 out of 5
I would appreciate a message informing me of the delay in delivery.
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A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 1 out of 5
furniture delivered with nothing to do with what was ordered (300). poor quality and twisted. since then, after-sales service has responded very slowly. in short, fast delivery but...bad product!
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Response from tompress.com
Hello, We apologize for this inconvenience. Your SAV file is currently being processed. We are doing our best to shorten the processing time of your complaint. Best regards.
A
Rating: 3 out of 5
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
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Response from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
A
Rating: 3 out of 5
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
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A
Rating: 3 out of 5
the product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
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A
Rating: 3 out of 5
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
A
Rating: 1 out of 5
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
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Response from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
A
Rating: 1 out of 5
I never received my order. Best regards. D Hubert
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Response from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
A
Rating: 3 out of 5
Receipts have shocks
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Response from tompress.com
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
A
Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
A
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
A
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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