The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
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Acheteur Vérifié
Rating: 1 out of 5
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
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Response from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order. Best regards. D Hubert
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Response from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Verified Buyer
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Receipts have shocks
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Response from tompress.com
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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Acheteur Vérifié
Rating: 3 out of 5
Product conforms but delivery time too long
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Acheteur Vérifié
Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The image of tompress as a company that contributes to a more sustainable lifestyle (home cooking, local and seasonal produce, etc.) is completely tarnished for me because, following a miserable order, you keep sending me glossy, plastic-wrapped advertisements and catalogs. I never asked for this documentation, nor, to my knowledge, did I authorize you to send it to me.
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Response from tompress.com
Hello, We're sorry our magazine isn't to your liking, but we'll take your request into account. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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Acheteur Vérifié
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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Acheteur Vérifié
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in February and received in August!
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Acheteur Vérifié
Rating: 3 out of 5
Product not precise
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Acheteur Vérifié
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs too high
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Acheteur Vérifié
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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Acheteur Vérifié
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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Acheteur Vérifié
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
V
Verified Buyer
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Hello Delivery
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Acheteur Vérifié
Rating: 1 out of 5
The dish has not been delivered
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Response from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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Acheteur Vérifié
Rating: 1 out of 5
Package not yet received
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Response from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
V
Verified Buyer
Rating: 1 out of 5
You lied about paying taxes in the price
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Acheteur Vérifié
Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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Acheteur Vérifié
Rating: 3 out of 5
difficult to turn the crank
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Acheteur Vérifié
Rating: 1 out of 5
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
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Response from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
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