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A
Rating: 3 out of 5
the time between order and receipt (22 days) seems far too long compared with other suppliers
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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A
Rating: 1 out of 5
defective product it sucks again made in china
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Rating: 1 out of 5
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Rating: 1 out of 5
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Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Rating: 1 out of 5
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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A
Rating: 1 out of 5
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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Rating: 1 out of 5
Arrives months late
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A
Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
A
Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
A
Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
A
Rating: 3 out of 5
punctuality
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A
Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
A
Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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Rating: 1 out of 5
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Rating: 1 out of 5
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
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Response from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
A
Rating: 3 out of 5
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
A
Rating: 1 out of 5
as already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
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Response from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
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Rating: 1 out of 5
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Response from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
A
Rating: 3 out of 5
good quality bags but not the right size.
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Response from tompress.com
Hello, Could you please clarify? The bags received are not those ordered or their size is not suitable for your use? Best regards.
A
Rating: 3 out of 5
Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.
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Rating: 3 out of 5
Drawer plate too thin and smoker not square, but otherwise correct product.
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Rating: 1 out of 5
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Rating: 3 out of 5
Not as good quality as the ones we usually take.
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Rating: 3 out of 5
I received my order more than 2 months late because part of it was out of stock. I completely understand, but I would have liked to have been informed of the delay as it was a Christmas present and I would have had time to make a change to the order. Otherwise, the material received is of very good quality and I'm very happy with it.
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Response from tompress.com
Hello, Our apologies for this delay. We are highlighting this information directly on the site in order to give you complete satisfaction and improve follow-up. Best regards.
A
Rating: 3 out of 5
The products are very well made, however, the packaging is not very well thought out, one part received broken, (half disc).
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Response from tompress.com
Hello, I apologize for any inconvenience this may have caused you. I'll pass this on to our after-sales service immediately. The file is open under reference 28644. Yours sincerely
A
Rating: 1 out of 5
Shipment of a part not compatible with the body of my chopper, the worm screw shows traces of operation, no commercial gesture to provide a return label. No way!
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Response from tompress.com
Hello, in the event of a retraction, the return of goods is at the customer's expense. Please contact our customer service department with the brand and model of chopper and motor so that they can help you identify the spare part compatible with your chopper model. You can contact us 24 hours a day using the contact form on our website or by e-mail: infos@t
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Rating: 3 out of 5
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Rating: 3 out of 5
The product meets our expectations, but the delivery time of one month for a sharpener is enormous.
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A
Rating: 3 out of 5
about the delay which is too long, you have to phone to get the status of the order.
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Rating: 3 out of 5
Pique ordered on January 19 .order forgotten arrived too late.Disappointed .
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Response from tompress.com
Hello, Please pay attention to the availability of the articles, the stock is indicated in real time on the site by the mention "In stock". As soon as we receive the sausage picks
A
Rating: 1 out of 5
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
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Response from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely
A
Rating: 3 out of 5
Delivery time not announced!
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A
Rating: 3 out of 5
good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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A
Rating: 3 out of 5
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Response from tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
A
Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
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Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.