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A
Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
delivery times are very long for Belgium.
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A
Rating: 3 out of 5
very fast too bad the shipping costs are so high
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A
Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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A
Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
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Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
A
Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
A
Rating: 1 out of 5
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
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Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
A
Rating: 1 out of 5
be honest about delivery times and not hide behind an out-of-stock situation".
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A
Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
A
Rating: 1 out of 5
explanatory note
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Response from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
A
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
A
Rating: 1 out of 5
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
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Response from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
A
Rating: 1 out of 5
poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
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Response from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
A
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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A
Rating: 1 out of 5
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
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Response from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
A
Rating: 1 out of 5
I received my parcel 2 months late Delay Delay
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Response from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
A
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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A
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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A
Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
A
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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A
Rating: 1 out of 5
Almost 2 months after my order. I still haven't received anything!
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Response from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
A
Rating: 3 out of 5
NULL
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A
Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
A
Rating: 1 out of 5
NULL
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A
Rating: 3 out of 5
I have waited a very long time to be delivered at last
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A
Rating: 1 out of 5
the appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
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Response from tompress.com
Hello, the after-sales service has registered your request. Best regards.
A
Rating: 1 out of 5
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
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Response from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
A
Rating: 3 out of 5
sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Response from tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
A
Rating: 3 out of 5
Lid very warped due to transport
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A
Rating: 3 out of 5
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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Response from tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.
A
Rating: 1 out of 5
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
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Response from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
A
Rating: 1 out of 5
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
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Response from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
A
Rating: 3 out of 5
slow delivery
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A
Rating: 1 out of 5
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
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Response from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
A
Rating: 3 out of 5
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Response from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
A
Rating: 3 out of 5
Not very happy as most of my "perfect" jars were damaged."
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Response from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
A
Rating: 1 out of 5
Broken products return to sender no news
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A
Rating: 3 out of 5
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Response from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.