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A
Rating: 3 out of 5
The product meets our expectations, but the delivery time of one month for a sharpener is enormous.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
about the delay which is too long, you have to phone to get the status of the order.
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A
Rating: 3 out of 5
Pique ordered on January 19 .order forgotten arrived too late.Disappointed .
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Response from tompress.com
Hello, Please pay attention to the availability of the articles, the stock is indicated in real time on the site by the mention "In stock". As soon as we receive the sausage picks
A
Rating: 1 out of 5
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
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Response from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely
A
Rating: 3 out of 5
Delivery time not announced!
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A
Rating: 3 out of 5
good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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A
Rating: 3 out of 5
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Response from tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
A
Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
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Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
A
Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
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A
Rating: 3 out of 5
delivery times are very long for Belgium.
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A
Rating: 3 out of 5
very fast too bad the shipping costs are so high
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A
Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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A
Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
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Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
A
Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
A
Rating: 1 out of 5
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
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Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
A
Rating: 1 out of 5
be honest about delivery times and not hide behind an out-of-stock situation".
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A
Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
A
Rating: 1 out of 5
explanatory note
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Response from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
A
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
A
Rating: 1 out of 5
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
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Response from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
A
Rating: 1 out of 5
poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
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Response from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
A
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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A
Rating: 1 out of 5
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
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Response from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
A
Rating: 1 out of 5
I received my parcel 2 months late Delay Delay
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Response from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
A
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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A
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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A
Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
A
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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A
Rating: 1 out of 5
Almost 2 months after my order. I still haven't received anything!
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Response from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
A
Rating: 1 out of 5
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A
Rating: 3 out of 5
I have waited a very long time to be delivered at last
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A
Rating: 1 out of 5
the appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
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Response from tompress.com
Hello, the after-sales service has registered your request. Best regards.
A
Rating: 1 out of 5
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
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Response from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
A
Rating: 3 out of 5
sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Response from tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
A
Rating: 3 out of 5
Lid very warped due to transport
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A
Rating: 3 out of 5
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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Response from tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.