The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
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Response from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
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Response from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
slow delivery
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Acheteur Vérifié
Rating: 1 out of 5
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
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Response from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Response from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Not very happy as most of my "perfect" jars were damaged."
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Response from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Broken products return to sender no news
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Acheteur Vérifié
Rating: 3 out of 5
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Response from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Parcel without apparent problem but after the deliveryman left on opening a shock to the handle and the e-mail jumped too bad for me.
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Response from tompress.com
Hello, I'm sorry to hear that. Did you report this damage to our services? Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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Acheteur Vérifié
Rating: 3 out of 5
It took 10 months for my order to arrive!
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Acheteur Vérifié
Rating: 3 out of 5
One damaged lid in the set of verrines, unusable.
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Response from tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times (over a month)
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the door does not open properly.
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Verifizierter Käufer
Rating: 1 out of 5
I did not order them and therefore did not receive them
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Acheteur Vérifié
Rating: 3 out of 5
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
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Response from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
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Response from tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
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Response from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
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Response from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully
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Acheteur Vérifié
Rating: 3 out of 5
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
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Response from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
five capsules out of forty were screwed wrong
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Acheteur Vérifié
Rating: 3 out of 5
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
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Response from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
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Response from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
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Acheteur Vérifié
Rating: 3 out of 5
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
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Acheteur Vérifié
Rating: 3 out of 5
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
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Acheteur Vérifié
Rating: 3 out of 5
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
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Acheteur Vérifié
Rating: 3 out of 5
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
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Acheteur Vérifié
Rating: 3 out of 5
Sorry to be so harsh, but I've been waiting several months for delivery.
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Response from tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
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Response from tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
There were 3 weeks between the order and delivery. The parcel was badly damaged. Overall, the order processing was unsatisfactory!!!!
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Acheteur Vérifié
Rating: 3 out of 5
I paid for the item to be delivered to my home and would have had to go to the post office to pick it up.
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Response from tompress.com
Hello, Unfortunately, Colissimo was unable to deliver. Home delivery is currently suspended in your area. Your parcel has been forwarded to your nearest postal collection point. Yours faithfully
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Verifizierter Käufer
Rating: 3 out of 5
Not enough quality for the price
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Acheteur Vérifié
Rating: 3 out of 5
The lid arrived damaged, the rest in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
The turbine was full of small scratches and did not look new.
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Response from tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the mould is small and poorly made coarse
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Response from tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
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Response from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
bonjour, dommage livraison trop longue plus de 15 jours
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Acheteur Vérifié
Rating: 3 out of 5
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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