The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
the device is of very poor quality, both in terms of mechanical construction and general finish.
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Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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V
Verified Buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
V
Verified Buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Response from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
A
Acheteur Vérifié
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
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Response from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
C
Compratore Verificato
Rating: 3 out of 5
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
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A
Acheteur Vérifié
Rating: 3 out of 5
hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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A
Acheteur Vérifié
Rating: 3 out of 5
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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A
Acheteur Vérifié
Rating: 3 out of 5
No information when the product was no longer available...
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A
Acheteur Vérifié
Rating: 3 out of 5
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
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Response from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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A
Acheteur Vérifié
Rating: 3 out of 5
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
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A
Acheteur Vérifié
Rating: 3 out of 5
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
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A
Acheteur Vérifié
Rating: 3 out of 5
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
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A
Acheteur Vérifié
Rating: 1 out of 5
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
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Response from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
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Response from tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
1 month wait between order and delivery...
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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A
Acheteur Vérifié
Rating: 3 out of 5
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
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A
Acheteur Vérifié
Rating: 3 out of 5
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
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Response from tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Is the leaky cork a concept? No indications to remedy this...
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Response from tompress.com
Hello, Put the wooden faucet in place and let the wood "swell" for at least 3 to 4 days (until the leaks disappear completely) in a basin of water. Best regards."
A
Acheteur Vérifié
Rating: 3 out of 5
delivery too long and material not available .
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A
Acheteur Vérifié
Rating: 1 out of 5
Nothing received, parcel lost
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Response from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Product never received, amount deducted Catastrophic
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Response from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Products received completely damaged
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Response from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
A
Acheteur Vérifié
Rating: 3 out of 5
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
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A
Acheteur Vérifié
Rating: 1 out of 5
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
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Response from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Not much explanation for practice. The first results are not worth the price of the product.
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Response from tompress.com
Hello, you'll find all our advice on pushers online here: https://www.tompress.com/A-10006100-tout-savoir-sur-les-poussoirs-a-viande.aspx Please don't hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] for advice. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
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Response from tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Ras, everything went well.
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A
Acheteur Vérifié
Rating: 3 out of 5
after a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Response from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
for the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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A
Acheteur Vérifié
Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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A
Acheteur Vérifié
Rating: 1 out of 5
I never received the order !!!!!
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V
Verifizierter Käufer
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
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A
Acheteur Vérifié
Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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A
Acheteur Vérifié
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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