The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
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Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
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Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Carrier null....package badly damaged
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
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Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
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Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
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Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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compratore verificato
Rating: 3 out of 5
the product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
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Response from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no gesture from TOMPRESS.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Response from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
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Response from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...
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Response from tompress.com
Hello, We apologize for the fact that some of our supplies are still heavily affected by the current health situation. Kind regards.
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Acheteur vérifié
Rating: 3 out of 5
1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...
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Response from tompress.com
Hello, what do you put in the épépineuse? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
delay far too long could not try received after tomato season too bad
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to show up 10 days after my order to be told that there was a missing product, so the order was blocked, and then wait 8 days to be delivered without the missing product, of course, and not 48 hours as advertised.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered in June and have just been delivered.
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Acheteur Vérifié
Rating: 3 out of 5
Received a few days ago for an order dated June 26. No one cares about us
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Acheteur Vérifié
Rating: 3 out of 5
Delivery took a little time, package was not stuck in the box, it was moving.
As for the product, a few defects, stains were present from unpacking but it works well. Beautiful waffles with a nice design.
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Acheteur Vérifié
Rating: 3 out of 5
the wait to receive the order and chicken spice disappointing
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Acheteur Vérifié
Rating: 3 out of 5
Delivery is random. Geodis turns up unannounced and then offers a delivery from 8am to 6pm, with no further details. A day wasted waiting for a delivery. At Darty, the window is 2 hours and they deliver at weekends.
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Acheteur Vérifié
Rating: 3 out of 5
disappointed by the shorter sell-by dates than my last order
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Acheteur Vérifié
Rating: 1 out of 5
poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
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Response from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Failure to meet delivery deadlines
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Acheteur Vérifié
Rating: 1 out of 5
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
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Response from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
deliveryman not friendly and in a hurry
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Acheteur Vérifié
Rating: 1 out of 5
Very friendly secretaries, but lousy service
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Acheteur Vérifié
Rating: 3 out of 5
chronopost delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
corks are leaking!
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Response from tompress.com
Hello, Could you please give me more details? I will pass on to customer service so that you can be contacted. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Invoice debited at the beginning of July, delivery at the end of August, although you announce a direct debit at the time of shipment. This is not correct.
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce lead times. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Corresponds to our expectations. A little complicated to assemble. Interesting recipe booklet.
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Acheteur Vérifié
Rating: 3 out of 5
DELIVERY NOT YET RECEIVED no review
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Response from tompress.com
Hello, Your parcel left on 03/09 and was delivered on 04/09. Luc signed for receipt. Best regards.
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